Bluegreen Vacations South Mountain, an Ascend Collection Resort — Hotel in Lincoln

My experience with Bluegreen Vacations at their South Mountain Resort in Lincoln, New Hampshire, was nothing short of infuriating, manipulative, and utterly disrespectful of our family’s needs. My wife and I, excited about the prospect of owning a timeshare in the beautiful White Mountains, attended one of their high-pressure sales presentations, only to be met with deceit, inflexibility, and a complete disregard for our situation as new parents. Here’s why Bluegreen Vacations deserves zero stars and a warning to anyone considering their timeshares. From the start, their scheduling was a nightmare. We have an 8-month-old baby whose nap schedule is sacred, as any parent would understand. When we booked the presentation, we clearly communicated this, and Bluegreen assured us they could accommodate. They scheduled the presentation during her nap time—already a red flag—but promised we’d be staying on-site at South Mountain Resort, which gave us hope we could make it work by keeping our baby close. Imagine our frustration when we arrived, exhausted from traveling with an infant, only to discover we were booked at a hotel a mile away! This bait-and-switch was not only inconvenient but felt like a deliberate misrepresentation to lure us in. Why promise an on-site stay if you’re going to dump us off-property without warning? Strike one. Despite this, we were genuinely interested in purchasing a timeshare. We love the Lincoln area—its proximity to Loon Mountain and the stunning White Mountains made it a dream spot for family vacations. We had carefully budgeted for the purchase, researched the points system, and were ready to commit. But Bluegreen’s archaic and discriminatory sales tactics crushed any goodwill. Their inflexible rule that both spouses must attend the presentation was an absolute dealbreaker. My wife couldn’t attend because she was caring for our napping 8-month-old—a perfectly reasonable situation for any family with a young child. Instead of showing an ounce of empathy or flexibility, the sales team flat-out refused to proceed with the sale. They didn’t care that we were ready to sign, had the funds, and were enthusiastic about their product. Apparently, their rigid script matters more than closing a sale or treating customers like human beings. Strike two. This wasn’t just a missed opportunity—it felt like a slap in the face. Bluegreen’s high-pressure sales model is clearly designed to exploit families, not accommodate them. They lured us in with promises of a dream vacation ownership, only to waste our time and dismiss us because we prioritized our baby’s needs. Their lack of compassion and refusal to adapt to real-world family dynamics is appalling. Why demand both spouses attend when one parent is clearly tied up with childcare? It’s a predatory tactic that preys on couples who can’t jump through their hoops, ensuring they can’t even consider the purchase. To top it all off, the presentation itself reeked of the usual timeshare sleaze—pushy sales reps, vague answers about maintenance fees (which we later learned can exceed $2,000 a year), and a sense that they cared more about closing a deal than building trust. We dodged a bullet, frankly, because the more we read about Bluegreen afterward, the more we heard about skyrocketing fees, booking difficulties, and a resale market that’s practically nonexistent. Bluegreen Vacations, you should be ashamed. Your deceptive promises about accommodations, your inflexibility with families, and your outdated sales tactics are a disgrace. We were ready to invest in your product, but you’d rather lose a sale than show basic human decency. To anyone reading this: avoid Bluegreen Vacations at all costs. There are better ways to vacation in Lincoln—rent a cabin, book a hotel, or explore other timeshare companies that actually value their customers. Bluegreen doesn’t deserve your money...

We have stayed at this location previously and it was nothing less than 5 Stars. This experience was very different and very disappointing. I was planning to have surgery so decided that we would use the Thanksgiving holiday for my recovery time, and book a short stay so I could recover and we could have a quiet Thanksgiving dinner. Upon check in we realized the people above were quite noisy, but we're not the type to complain so we tried not to. After 5 hours the noises were so loud that the mirrors were rattling on the wall in the master bedroom and dishes were clanging in our cabinets in the kitchen. (I actually took video of some of it) That's when I decided that I needed to call to complain. The front desk was very courteous and informed us that quiet time was after 10:00 p.m.. I completely understand that people will make noises during the day during normal activities and every now and then may get a little rowdy or loud, we expect that. This level of noise was far beyond that far beyond normal activities. I don't care what time of day it is, the level of noise that these people made was completely unacceptable on every level. Regardless of the time of day no one should have carte Blanche to make as much noise as they want when staying in a public place. I suppose because it's posted that quiet times after 10:00 p.m. You have to accept any noise that anyone makes up until that hour, which I don't think is reasonable for other guests. We even invited management to please visit our room to understand that we are not trying to be unreasonable with our expectations of "reasonable noise". Day 2 was FAR worse and I became so infuriated I was ready to leave and drive home if I wasn't so uncomfortable from surgery. Even medicated I couldn't sleep through the noise. My dissatisfaction comes from management avoiding informing the guests that they were being a bit loud and remind them there were people below them. Sometimes when people are made aware they may become more cognizant of their children, but if you say nothing "well, no one is complaining " so it just goes on and on. Very disappointed that a simple courtesy call may have really made the difference. I would have felt much better had they made an attempt to politely remind them of other guests below. We will never know though because it never ended and we gave up. They did at one point offer to switch our room across the hall, but without exaggerating that would not have solved the problem in this case. I stepped into our hallway and the noises were easily heard in the hall and from the room across that they offered us as well, that's how LOUD these people were. It wasn't voices or music, it was children wrestling, running, pounding feet. I felt the only true solution was a reminder that there are other guests, some may be relaxing or trying to. The actual resort itself is amazing and will meet or exceed all of your expectations without question. As unhappy as I am with this particular visit we will be back and will only book the larger...

Worst customer service experience I’ve ever encountered and nothing but scams. I got persuaded at a Bass Pro to stay at a Bluegreen resort in NH for 3 days for only $129. Ok fine but sounds fishy. I booked the stay four days and 3 nights from Sunday-Wednesday. When booking the vacation I received an email mentioning a preview date (timeshare tour you are required to go on for the deal otherwise you are charged the full price of the hotel). My preview date was on Monday but it was subject to change. I specifically asked ahead of time if the date could be changed and was told to ask at check in and it shouldn’t be a problem. Just ask for the tour on day three or even the last day. Perfect.

Due to covid, I scheduled my other vacation plans and purchased tickets to Santa’s Village ( required to purchase ahead of time) and other places I wanted to take my kids. Monday was the only day during our entire trip that wasn’t going to rain which is why I chose that specific day and booked the tickets.

So I checked in on day 1 (Sunday) and received a preview date the following day (Monday at 3:00). Unfortunately, it was the same day at my Santa’s village tickets (which are non refundable and can’t be changed). So I asked if I could change my tour date to a different day. I was told they were (conveniently) closed on Tuesdays and unavailable on check out days. They told me the manager was also unavailable and to call the service number to ask for another date or time. I called the number only to find out they were closed and only open Monday-Friday. I tried calling the next morning only to be put on hold for 30 minutes then hung up on. I called back that afternoon ( because I kept going in and out of service in the mountains of NH) to be put on hold again for 30 minutes then told there was nothing that could be done. At this point I missed my tour and they would not let me reschedule. I was told they were closed Tuesdays and Wednesdays so there weren’t any tours I could take. Being closed on Wednesdays was complete garbage, they just didn’t want me to reschedule and flat out lied. It’s like as soon as they heard I couldn’t make my original date from day one they saw money signs and wouldn’t work with me. I tried to plea my case, ask for any other day, and be as flexible as possible but they didn’t care. Oh and did I mention you don’t even stay at their resort?!? They send you to a Holiday Inn down the street.

After being told I would be charged over $600 I checked out a day early so they could get the least amount of money out of me possible. To them I wasn’t a customer, just money in their pockets. They were nothing but scam artists. Stay...