La Vista Italian Restaurant — Restaurant in Lincoln

Service was absolutely horrible. My daughter and I decided do go out for dinner this evening and saw that this restaurant had some good reviews, but after we were seated, our server came to us around half an hour later, claiming that she “didn’t see us” even though I tried to get their attention multiple times. My daughter also noticed that many people that had come after us had gotten served first. Specifically people that were not of different color or race. When our appetizer arrived (which was around another half hour later), I had realized that many people got free bread without any hesitation while we were ignored with some waiters/waitresses walking past just glancing at us or ignoring us completely. When one waitress finally noticed us, she had an annoyed expression and asked us what was wrong. She then said that the bread was free, they hadn’t noticed us, and that they were out of stock for now and they were baking more, ( which would probably be in another half an hour from our experience). This entire ordeal just did not make sense to me. We literally just saw the table next to ours get free bread even though they had come at least 15 minutes after us. And, although they said that baking the bread would take some time, someone walked out with bread and put it on our table minutes later! When we decided that we had enough, the manager had offered to pay for our meal as a desperate and seemingly pathetic way to make sure that we didn’t leave. We had declined the offer and that experience left us extremely disappointed and frustrated. My recommendation is just to not come here. If you want Italian food, go to Olive Garden or Cheesecake Factory for all I care. They serve you better there, heck, even McDonald’s serves you better. I wish I could give...

So I'll start by saying it was a rainy evening and my family and I were in the mood for Italian food. We found LA Vista Italian Restaurant. The pictures looked good, and the reviews looked good. So off we went, right around 5pm, so it was still on the early side when we arrived. We waited to speak with someone and overheard the people ahead of us mention reservations. Once an older lady acknowledged us and we stated we didn't have a reservation but would wait for a table for five. She then rolled her eyes and said she only had seating for five outside. She stated it was under cover. We humored the idea since the whole family wanted Italian. The kids 4, 6, and 8 all said it was too cold. The hostess that was showing us the outside area saw how disappointed the kids' faces looked and offered us a spot at the pizza bar. The kids' faces lit up with excitement, and from then on, we all had a blast. The man making the pizzas was fun for the kids to talk to and made the overall experience a pleasant one. The food was good and so was to wood fire pizzas. The kids left happy, but my wife and I left with a salty taste in our mouths since not a single person, couple, or party was ever seated outside on the cold rains deck. The old lady hostess or whatever she was. She must be an owner because someone in that position would have been fired with people skills like that. Especially being in the service industry. Not only is it a negative look on the restaurant. The restaurant is part of located inside a timeshare resort, which will never purchase based on the services rendered at this restaurant. All and all. Good food and mostly good people. Your experience may be a lot better, but we'll never be back after being treated as a third class...

LaVista is gorgeous but the service was extremely disappointing. Party of 5 they accommodated us with a beautiful outdoor view with in 10 mins. We got our drinks ordered our food and we waited.. and waited after about 30 mins we got some bread/ oil (most of the oil was spilt on the table and didn't get refilled). 6 small squares of bread for 5 people so when I seen the waitress I was going to ask for more.. she never came I was about to walk out the door when finally she comes over after an hour an tells us I am soooo sorry we are so busy (which was true) and that she just spoke with the kitchen and food was coming right out. Great we thought until we waited and waited some more while other people were being seated and fed. After almost 2 hours we get our food!! It was cold, pasta was hard chicken parm was thick, and no crisp to it. Steak bland, unseasoned. Disappointing!! The manager comes over and asks how was everything I told him honestly disappointing he apologized and said it was busy which I understand to a point. When I tried to explain it wasn't okay others got seated after and food before us he said it was because we ordered a steak...( I guess it takes 2 hours to cook a steak to medium now a days who knew!) He said he could give us a comp. Dessert, I just wanted to leave so I declined and when I did he proceeded to keep making excuses and hoped id be back i told him absolutely not. A 2 hour wait for food that sucked at $33 and up a plate no. Pretty disappointing considering the place is beautiful with a gorgeous view. Would...