Alpine Adventures — Attraction in Lincoln

My girlfriend and I visited sunday at 2:45 pm for just zip lining on ter 3. They packed 13 of us into a old van drove us about 5-10 minutes out onto their 300 acres of property. Which is off site from the office our tour guide Connor was excellent great mood made the entire trip drove us around made Small Talk, and helped us with our zip lines on the course. Great guys Alex Liam and Connor. The zip lines themselves that we chose were within the tree line so they were always a lot of bugs and then waiting for 11 other people to ZIP down the lines was kind of awkward and time consuming I get it the bigger groups the more money they make me personally I would try to limit it to eight people and maybe charge a little more for the zip lining tours to make up the difference. Lastly the price wasn't bad me and her paid 186 for the zip lines combined definitely bring your bug spray but one complaint I do have is they didn't offer any gloves which you're holding on to cables because of the suspended Bridges. The only person I actually had a problem with on this whole experience was the guy at the front desk skinny black puffy hair you can tell he hates it there very rude and cocky me and my girlfriend checked in at 1:30 even though our tour wasn't till 2:30 he didn't offer us to stay and do anything else or look at the catalog to see if we'd be interested in anything else he just told us to come back in an hour which is fine whatever but he was very rude about our belongings which is fine we left them in the car anyway but his exact words were we don't care if you lose anything we're not going to look for it don't bring anything on the trip there is a key rack in the corner of the store where you place your keys at. I myself was hesitant to put the keys out there because that's our lifeline so I ended up just hiding them in the gas cap of our car which there was a lot of people walking in and out of the office and the keys weren't protected by anything would have been better for them to be behind the counter.

Mid zip line trip they brought us to a treehouse which was very nice and then they asked us if we wanted to take pictures we replied we don't have our phones cuz the guy at the front desk told us to keep them and another thing that was weird they didn't offered to take pictures of us and then sell them to us with their own camera or website. Very odd experience the people themselves were great just to execution of the trip was poorly planned and a business like this you should always be willing to upsell people they could have upsold us on the gloves or pictures but they offered neither. Again, the tour guides were awesome me and my girlfriend and I tipped them $40!

I know I went into extreme detail about this because family businesses need our help. Staying Alive and I would like them to read this and take what they can from it. I have no pictures to post on the actual tour or zipline or place in general because when we got back, everyone kind of ran away, so we didn't even bother asking.

(Google made it difficult to fix...

A couple issues here with this tourist trap. First, the ziplining, for the price, is not worth it. Yeah, the views are cool but the ziplining does not last long and ended what seemed to be very quickly. Secondly, the group I was with had some smarta** little punk who was not polite, spoke to us like we were all stupid and had little patience for a group of people who had never done this before.

Lastly, and my biggest issue was getting refunded for a couple no shows. I live locally and had a portion of my bachelor events there and despite the amount of money it already cost all of my former Marine groomsman to travel from places like Oregon, California, and North Carolina just to get to NH, they then had to eat the price for two no shows...who were my soon-to-be brother in laws who are a couple of morons and just blew it off. And the two of them live locally.

For me personally, I understand that this situation is very unique and does not occur for everyone. However, I would have thought that under the circumstances, they would have refunded my groomsman for those two tickets after they had already paid for what was a total of eight tickets. For the six of us that still went, that is still $534 worth of business we still gave them (6 x $89) so it's not like we didn't provide them any business. And furthermore, the bus we rode on was still full of people...so they found other people to go with our group to make up for the lost seats...so that whole policy as to why they don't refund due to wasted seat space is null and void in this situation.

Bottomline, it really bothers me to see a company like this, which is making all this money from tourists and charging $89 per person for an hour and a half ziplining tour, to not reimburse my groomsman for two tickets for a situation in which they had no control over. I really don't think they would have broke the bank by doing so. Plus, we still gave them over $500 in business. That's...

The company provided the service that they said they would. Ziplining. Tour guides were competent and i felt safe the whole time.

Unfortunately, the main tour guide, i believe his name was Sam, was very short with our group the entire time. We had 12 people in our group, and everyone said the same thing.

I later learned, as he told me, that he was having a bad day personally. I guess that happens sometimes, but maybe he should have taken a day off, or figure out some other way not to steal our enjoyment and experience.

Also be careful about the picture situation. One of the tour guides offered to take our picture with our phone or hers. She had her phone out and said she'd email it to us later. Made it seem like there was no difference, made no mention of any cost, which was misleading in my eyes. Now the only way to get the photo is to buy it on their website, when we could have gotten it for free with our own phone. They'll say it's not their website, but that obviously doesn't matter to me.

When we called the company about what happened, I ended up talking with the manager. He said that i was NOT misled because the guide offered to take the pic with our phone. And then worst of all, shamed me by saying that he's had hundreds of customers but I'm the only one who has ever had this issue.

A quick acknowledgement and/or apology would have been satisfactory for me. But instead he dug his heels in, gaslighted me and then made me feel like I was the problem. Ridiculous.

I was only slightly annoyed about Sam's behavior and the picture situation, but my negative interaction with the manager escalated the issue for me and caused me write this review.

Seems like they could all use a healthy dose of customer service training.

Will not return, and would...