Residence Inn by Marriott Maui Wailea — Hotel in Maui

This place would be a solid 3.5/4 stars in my opinion but for a few glaring issues. To put this in perspective, this review is from a married, 60ish couple if that helps. First the good – the initial greeting and check in was very good. Unlike our previous week’s stay on Kauai, (Sheraton Kauai coconut beach- read my review) the young lady (sorry can’t remember her name) warmly welcomed us, recognized our Marriott loyalty and immediately offered us an upgraded room. This was greatly appreciated as our recent interactions with Marriott have been lacking. It did not even matter if an upgrade was available, she played the welcome perfectly. The room was nice, a one bedroom with plenty of space. The bathroom was nice, shower big with real water pressure and well stocked, the bed comfortable, plenty of pillows. The housekeeping crew did a great job and were very friendly. The room has a full kitchen area with all that is needed to cook or reheat a meal, and a full-size refrigerator. Not a negative to be noted about the room.|The pool is a nice size and the grounds are well maintained. They offer an included well-stocked breakfast every morning, coffee, tea, eggs, waffles, sausages, etc. – more than enough to get your day going. The food area was always cleaned and always well-stocked. And, as you check out the restaurant prices in the area, an included breakfast is a good wallet relief. The location of the hotel is great, a short drive to many great beaches – Wailea, Makena, Big Beach etc. Thanks to a heads up from the woman who checked us in, a great local market (island gourmet market) right down the street. We stayed here for eight days and the breakfast was pretty much the same every day, but included is included, so just a minor issue. |Also, under the positive, along with the check in woman was a gentleman name Ador who worked mornings in the breakfast area. This man has more positive, big smile, energy than anyone I met on the Island. He is very welcoming, and even after all the people he interacts with, he remembered my and my wife’s names every morning. Marriott would do well to reward this individual. And if I ended the review here, a solid four stars but …|Now for the negative. I think this place appears to offer day passes and/or staycation deals to locals. I note this because on several days of our vacation, the pool area had several family guests that I only saw for one maybe two days. During these days, the pool had larger groups of kids running, jumping, diving. On several occasions, these groups were drinking in the pool and smoking and vaping poolside. Now, I have no problem with the drinking and smoking part providing everyone is allowed to – if they can smoke/vape I should be allowed to enjoy my cigar poolside. When we checked in, the woman did say they are very kid/family friendly but being kid/family friendly should not mean, in my opinion, at the exclusion of all the other guests. There was one day where we did not feel comfortable/safe going to the pool due to the larger group. This did not occur every day, but I don’t believe it should occur at all. Again, just my opinion. I also noted the lack of available parking spots on these days – may be related, may not be related. I have photos and video of all the behaviors I noted if anyone would like them.|This brings us to the next negative -- $30 a day to park my own car? I see this as a money grab – nothing more/nothing less, especially when there may or may not be parking available near your room entrance. This place called it a parking fee, the Marriott we stayed at the week before in Kauai called it a hotel fee.|I straddle the fence with this review – actually one of the better Marriotts we have had experience with over the last few years, but I don’t believe one group should suffer so another group can enjoy – while management turns a blind eye. Again, just my opinion. Would I return – a...

This place would be a solid 3.5/4 stars in my opinion but for a few glaring issues. To put this in perspective, this review is from a married, 60ish couple if that helps. First the good – the initial greeting and check in was very good. Unlike our previous week’s stay on Kauai, (Sheraton Kauai coconut beach- read my review) the young lady (sorry can’t remember her name) warmly welcomed us, recognized our Marriott loyalty and immediately offered us an upgraded room. This was greatly appreciated as our recent interactions with Marriott have been lacking. It did not even matter if an upgrade was available, she played the welcome perfectly. The room was nice, a one bedroom with plenty of space. The bathroom was nice, shower big with real water pressure and well stocked, the bed comfortable, plenty of pillows. The housekeeping crew did a great job and were very friendly. The room has a full kitchen area with all that is needed to cook or reheat a meal, and a full-size refrigerator. Not a negative to be noted about the room.|The pool is a nice size and the grounds are well maintained. They offer an included well-stocked breakfast every morning, coffee, tea, eggs, waffles, sausages, etc. – more than enough to get your day going. The food area was always cleaned and always well-stocked. And, as you check out the restaurant prices in the area, an included breakfast is a good wallet relief. The location of the hotel is great, a short drive to many great beaches – Wailea, Makena, Big Beach etc. Thanks to a heads up from the woman who checked us in, a great local market (island gourmet market) right down the street. We stayed here for eight days and the breakfast was pretty much the same every day, but included is included, so just a minor issue. |Also, under the positive, along with the check in woman was a gentleman name Ador who worked mornings in the breakfast area. This man has more positive, big smile, energy than anyone I met on the Island. He is very welcoming, and even after all the people he interacts with, he remembered my and my wife’s names every morning. Marriott would do well to reward this individual. And if I ended the review here, a solid four stars but …|Now for the negative. I think this place appears to offer day passes and/or staycation deals to locals. I note this because on several days of our vacation, the pool area had several family guests that I only saw for one maybe two days. During these days, the pool had larger groups of kids running, jumping, diving. On several occasions, these groups were drinking in the pool and smoking and vaping poolside. Now, I have no problem with the drinking and smoking part providing everyone is allowed to – if they can smoke/vape I should be allowed to enjoy my cigar poolside. When we checked in, the woman did say they are very kid/family friendly but being kid/family friendly should not mean, in my opinion, at the exclusion of all the other guests. There was one day where we did not feel comfortable/safe going to the pool due to the larger group. This did not occur every day, but I don’t believe it should occur at all. Again, just my opinion. I also noted the lack of available parking spots on these days – may be related, may not be related. I have photos and video of all the behaviors I noted if anyone would like them.|This brings us to the next negative -- $30 a day to park my own car? I see this as a money grab – nothing more/nothing less, especially when there may or may not be parking available near your room entrance. This place called it a parking fee, the Marriott we stayed at the week before in Kauai called it a hotel fee.|I straddle the fence with this review – actually one of the better Marriotts we have had experience with over the last few years, but I don’t believe one group should suffer so another group can enjoy – while management turns a blind eye. Again, just my opinion. Would I return – a...

Great location!! For Wailea couldn't ask for more. I wrote a few notes below with some info and tips for your up coming vacation. Hope it helps and if you have any questions please let me know. We had a wonderful vacation in Maui and I would definitely stay here again 100%.

Cons: Parking is $25 a night - I found this fee reasonable but I know some people I talked were upset about it. Our room was 333 (Don't take this room) this room was ground level and view was obstructed. I would request a room with a better view next time or even pool view would be fine if you have kids. The kids can run to the pool and run back to the room with no issues. The Pool is NOT HEATED. My kids didn't seem to mind it. I also didn't find it that cold but lots of adults were complaining.

Pros: This place is brand spanking NEW. The grounds were well kept and the place really did look nice. Walking distance to the Shops of Wailea and all shops/restaurants around the area. We walked to a few shops and it is a nice walk. The side walk is all paved and it really is a nice walk on a nice day. Pool area is beautiful and not busy. Because the pool is not heated and most families are out at the beaches. We had the pool to our selves most days. My kids are small and didn't like the waves at the beach so they preferred pool. Also there is a nice hot tub to warm up if you need too. All rooms have kitchens. The cookware is brand new and had pretty much everything you need to cook a meal. They provided dish soap, wash sponge and paper towel. (I took a picture of pretty much everything in the kitchen attached it to this review) There is a common BBQ area just past the pool. I believe there were 4 very big stainless steel BBQ. There is a laundry room as well. It was $3.00 to wash and $3.00 to dry. The washing machine had a lock function so once the loaded started and locked there was no way to open. The dryer did not lock while running. But you had to swipe your room key to enter the room. The morning breakfast is included with your stay. Its pretty decent had several options like egg, sausages, bagels, breads, fruit, yogurts, make your own waffles and cereals. There was seating inside the room and a few outside tables as well. The only thing is the main doors are usually open and the birds are flying in. If you leave your food unattended the birds will flock to your plate. But if you cover your food (Use a bowl or plate) or have someone watch over the food the birds will not come. I didn't mind the birds at all. I will mention after a few days I got sick of the breakfast and ate out for a change. Staff was Awesome. Everyone was really friendly and helpful. I dealt with Kody and Ozzy quite a bit regarding places to eat late at night, any questions or concerns, and even help with late check out. Big shout out to both of them. Unlimited Beach towels. This was a huge bonus. We took 4 towels to the beach when we did go and just threw them in the hamper at the end of the day and pick up fresh ones in...