Wailea Beach Villas — Hotel in Maui

We were staying in PH301 with a family of 8 and two weeks before we arrived they mentioned we would have to switch rooms half way through our stay. There are 5 kids under 8 with us and so they seriously expected us to move half way through the stay? Why didn't we know this before booking so we could have stayed elsewhere? Upon arrival, the property manager said she hasn't experienced anyone having to move during their stay and she said she would find out if she can make any changes to our reservation. We never heard back from her and I had to stop by the front desk to see if it was possible to not move. They said no but that they would help move all of our belongings to the new unit. Well moving day arrived and guess what, not a single person from the staff helped us move. It was even a fight to get a cart that we can put all of our luggage on. We also had to move the roll-a-ways across the entire property to the other side where our new unit is. You think they would apologize and give us a bottle of wine or champagne but they didn't do anything for us. The staff is nice upon arrival but after that, you will not see that nice side of them again. I am a Hyatt Globalist and have never been treated so poorly at a property. I do not recommend this place and would suggest looking at the other beautiful properties that are in the...

We stayed for 5 nights in Blue Ocean Suite H401. It was incredible. First the management company PrivateParadise Villas was extremely responsive and communicative. We had a wonderful private greeter (Holli) who met us at the apartment on arrival to show us how everything worked and answer any questions. She communicated by email and was flexible with us going to lunch before meeting us there. The unit had just been updated so the furnishings, TV, sound system and kitchen had wonder new features. This property has the best of both worlds. You have a private apartment with your own personal elevator to your unit but pools and beach service like a resort (they set up umbrellas and chairs with towels on the beach for you. It is a central location that allowed us to explore Maui. The best part of this unit was that is was on the end and had views of mountains and beach with a kalidescoping door system that allowed you to open up and make the inside living space flow into the outside lanai. We enjoyed dinners outside with the doors open and it was amazing. The unit was equipped with any possible need from beach chairs and beach umbrellas to rain umbrellas (not needed), wine refrigerator, laundry provisions. There really wasn't anything they didn't think of. We loved our stay...

We stayed for 5 nights in Blue Ocean Suite H401. It was incredible. First the management company PrivateParadise Villas was extremely responsive and communicative. We had a wonderful private greeter (Holli) who met us at the apartment on arrival to show us how everything worked and answer any questions. She communicated by email and was flexible with us going to lunch before meeting us there. The unit had just been updated so the furnishings, TV, sound system and kitchen had wonder new features. This property has the best of both worlds. You have a private apartment with your own personal elevator to your unit but pools and beach service like a resort (they set up umbrellas and chairs with towels on the beach for you. It is a central location that allowed us to explore Maui. The best part of this unit was that is was on the end and had views of mountains and beach with a kalidescoping door system that allowed you to open up and make the inside living space flow into the outside lanai. We enjoyed dinners outside with the doors open and it was amazing. The unit was equipped with any possible need from beach chairs and beach umbrellas to rain umbrellas (not needed), wine refrigerator, laundry provisions. There really wasn't anything they didn't think of. We loved our stay...