Comfort Inn Medford South — Hotel in Medford

I arrived before 5 PM to check into my room. A slight woman bearing a name tag reading Brianna welcomed me politely as I entered, and asked me how my day was going. That is, unfortunately, where Brianna's normal behavior ended. Before I could get out an answer to the question, Brianna (who now seemed quite insincere with her attempt at polite conversation, and very sincere in her desire to return to her phone as quickly as possible) began to interrupt me nearly every time I attempted to say something to her. At times the interruptions pertained to checking in (breakfast times, what was going to appear on the screen), and at other times she would interrupt by asking questions in response to my questions, rather than simply answering my polite questions. After I gathered that Brianna was simply rude, I attempted to minimize my contact with her. I did, however, need to ask Brianna whether there were any rooms available on the ground floor, as I had a bicycle I did not want to leave int he parking lot. Her response " We have a storage room...'' The tone of her response a snappy presumption, as if to say that the reasons for me asking for a first-floor room were not worth addressing, and we customers were there to follow her orders and find out from her what our wants and needs were. I waited for her non-response to end, and politely asked again. This time, after realizing that I was polite, but was going to ask the question politely until she had the decency to answer it, Brianna stopped playing games with the room issue and, begrudgingly, actually looked for and gave me a ground floor room. I then politely asked (waiting politely through several more interruptions which I simply pretended not to notice to minimize my interaction time with her) which door was the best to use to enter the property to access room 123. Brianna confirmed twice that the closest access door was the main door, and (after I could finally get the question out amid her interruptions) the best place to park was nearest the main entrance. I thanked her politely, albeit doing my best not to betray the disappointment felt at the prospect of crossing paths with her during her shift at the front entrance welcome desk. After checking into room 123 (reasonably clean but with a distinct pet odor) I noticed a door some ten feet from the door to room 123 that accessed the parking lot. Thus, I left through that door and noticed not only that it was very clearly the best and closest entry and exit connecting my room to the parking lot, but was less than twenty feet from several open parking spots, making both of her statements about the best door and best parking spot for my room flatly false. Before writing this review, I did approach Brianna and politely addressed her by name, explaining that I had noticed that what she had said about the main entry door and best parking spot for my room were simply not true, and asking whether she wanted to discuss anything about our interactions around those two questions and around the difficulty I experienced getting her to address whether or not a ground floor room was possible. Brianna, once again seemingly annoyed to have been pried away from her phone (which she was still clutching) immediately launched into a defensively toned statement about "what she usually tells people" both refusing again to answer my question (I didn't ask her what kind of dismissive, self-important and untruthful non-answers she usually spouts to other guests so she can get back to her phone) and again failing the most basic respect for a fellow human being. I wanted this to be Brianna's chance to come clean and apologize for her previous behavior, but she decided to double down instead. While I realize hiring people with the basic respect necessary answer questions, focus on the needs of the customer, and tell the truth may not always be easy, we still do have a choice as hotel customers, and I have noticed that well-managed hotels simply do not employ people with the behavior and...

I want to start off by saying my trip in general was fully enjoyable. Visiting Medford with my family to surprise my mom for her 70th birthday was the reason for our stay. We chose the hotel because of the close proximity to my moms house (which is 5 minutes), the location which is walking distance to stores and food, but also the amenities of the hotel itself. We arrived on Friday the 14th and had 2 rooms because of the amount of people that had made the trip. Everything was great with our check in and rooms. Spacious and quiet allowing for us to unpack and unwind. Not until Saturday morning when housekeeping thought it was ok to enter our room without a knock or notice they would be entering did we have an issue. Thankfully we were presentable, but without apology she asked if it was okay to clean now and we asked her to come back. This being my mother's birthday, we did not arrive back to our hotel until later in the night to see our room had not been serviced, trash full, towels laying on the floor and the bed unmade. I went down to speak to the front desk about the issue and the gentleman said he was sorry but there was nothing he could do because he was there alone. The reaction and smugness from the desk clerk was very unapologetic and was truly not deserved. I felt I was inconveniencing him by bringing my issue with the non service. I asked if I could at least get towels so I wouldn't have to get the towels from the floor and was told let me check without the gentleman looking at me or acknowledging me in any way. I did receive 3 towels so we could shower the next morning. Sunday was another full day of family for fathers day in Ashland and it was amazingly beautiful. When we return in the evening and are surprised that this time our other room has now been left without cleaning service. Taking the trip again to the counter to let it be known and having someone not care and basically say that it is not their fault and they are unsure why this keeps happening to us is not the greatest feeling. Again getting towels at least for the morning without a sorry or acknowledgement of the lack of service is just upsetting to me. Monday morning the house keeping again decided to walk in without a knock and also unapologetic for their actions. We are checking out that morning and notice the general managers door is open so we ask the lady at the front desk to speak to them and she replies. The general manager is very busy because our wifi has been out all weekend (which is forgot to mention) and both ice machines are not working (which was another issue I forgot to mention previously). We mentioned we had some concerns about our stay and she said how about you tell them to me and I will relay the message. After going through it all with her and her taking notes she smiled and said yes we have had so many issues this weekend. I am not sure what I was expecting but again I just felt brushed off and pushed to the side because there were other guests waiting. I feel there needs to be accountability for actions and if I am paying close to $800 for two rooms as a general manager you could have spoken to us and truly acknowledged the problems and rectified the matter. To end my review I do want to mention as a bit of a wild sleeper I move a lot and kick my sheets around a bit, but the photo I attached is not what I want to see when I wake up in a hotel. I am utterly dissappiinted with the treatment and reaction to our problems when they were brought to the attention of...

Our stay at Comfort Inn was frustrating from the start due to the hotel’s overly controlling and money-driven policies. Instead of creating a welcoming and comfortable environment, the staff seemed more interested in serveilling us on the camera system & acting like a total creep on a powertrip trying to find ways to tack on extra charges at every opportunity or just making up arbitrary rules when there wasnt any reason to restrict or charge us!

The most outrageous example was when were threatened with a $150 charge because a couple of our friends stopped by to say hi & front desk warned they could only stay 10 minutes! What?! So when they stayed just a couple minutes too long, we had the front desk guy AGAIN threatening to charge us $150 per visitor! These weren’t overnight guests, they weren’t being loud, and they certainly weren’t causing any trouble — they were simply visiting. We’ve stayed in countless hotels and have never encountered anything this petty or aggressive. It felt like they were waiting to catch us on a technicality just to pad the bill- as if thats how he makes his cash "tips" or something!!!

On top of that, the hotel seemed to have a laundry list of unnecessary, overreaching rules that felt more like traps than guest policies. Instead of hospitality, we were met with suspicion and an uncomfortable sense that we were being monitored constantly & everytime we passed the front desk we were reprimanded for one thing or another - none of which were even reasonable requests in a room we PAID for!

Overall, our experience was unpleasant and completely soured by the way we were treated. This is not how a professional or customer-oriented hotel should operate. We won’t be returning, and we strongly advise others to take their business elsewhere — somewhere that actually...