NO WIRES NOW — Local services in Medford

Just wanted to share my experience with No Wires

Made Our first appointment to meet with Cheriese, no one was there at the scheduled time, had to wait for Nicole to return. I was told I would never need to call Dish again. I was also told that Nicole would handle are Dish Gift Card. A few days later we discovered Nicole quit her Job. When Lyle arrived to install he came off as a person that does not like to work with the Public. He refused to get on the roof to inspect or replace the “Eyeball” after being in the weather 8 years. He was annoyed when I questioned why he was installing a “Refurbished” Hopper when I was told we were getting the the more modern new model. We had a problem with the Receiver connecting to Netflix, wasted 2 hours trying to troubleshoot the issue. Lyle asked me redundant obvious questions that was no help. Turns out the Hopper needed 24 hours to update. Then we had issues with DVR during playback “Freezing Up”. Cheriese assured me that a New Hopper would arrive at my Home directly from Dish on November 22nd. The next day contacted her to let her know the Hopper did not show up. That morning Lyle showed up with a “Refurbished Hopper” again. When I asked why we are not getting the New Model his response was agitated and rude. I’m here now! I tried to explain that the situation did not match up with what I was told by Cheriese. He was obviously in a hurry and wanted to leave before the system was 100% complete. A week later Dish sent me a “return box”, I contacted Cheriese about the the Receiver Lyle took with him that day. She was very vague on explaining why Dish was expecting me to return the receiver that I did not have. Cheriese sent me a copy return label with my name hand written on the front. It had nothing on it confirming the Receiver was the one connected to my Dish account. Finally, after 3 attempts I was not getting confirmation from Cheriese, so I called Dish and was assured that they were not expecting me to return the Receiver. What was different is Customer Service was willing to listen to my concerns with patience and understanding. I was told this morning by Cheriese that from this point forward to contact Dish. I never met Cheriese, but she comes off a person that doesn’t live up to her claims of excellence in Customer Service. She is excellent at giving short response’s, deflecting and passing me off to...

I am thrilled to share my exceptional experience with Heather Stewart. Heather’s dedication, professionalism, and genuine care went far beyond my expectations. She worked tirelessly to assist me in transferring two mobile lines and ensured a smooth setup with Spectrum. Additionally, she helped us consolidate two separate accounts—one residential and one business—into a single streamlined business account, simplifying our services significantly.

Heather’s commitment to providing outstanding service is truly remarkable. Her ability to navigate complex processes with ease, while always maintaining a friendly and approachable demeanor, left a lasting impression on me. She is not only knowledgeable and resourceful but also incredibly sweet and caring, making every interaction with her an absolute pleasure.

What sets Heather apart is her unwavering reliability. I know I can count on her whenever I need assistance, and that level of trust is invaluable. She has made my experience with Spectrum so much more positive, and I am truly grateful to have someone like her to rely on.

Heather is a shining example of what exceptional customer service looks like. Her kindness, professionalism, and dedication to her customers deserve the highest recognition. Thank you, Heather, for going above and beyond—you are...

It seems some folks have had good experiences with this company, but I did NOT! Charisse could not have been nicer in the courting stage, assuring me that she would take care of dealing with Dish and lowering our internet bill. "Let me handle everything," she insisted. Once the 2-year contract was signed, the sweetness and light disappeared. The first three bills we got charged us for movies we did not watch so I called Charisse for her help. By the third time, she clearly thought I was a pain in the rear and treated me accordingly. Not the best customer service or problem solving approach. Even worse, when our Spectrum internet bill went up after the promotion ended, she said there would be a CHARGE for her to call and renegotiate the price!!!! She wanted $30 to make the call!! I never called her for anything again and couldn't wait for our contract to end. Goodbye No Wires Now, Goodbye Dish!! Cheaper and way better customer service...