Boost Mobile — Local services in Medford

I was promised free phones if we switched from our carrier to Boost. I wanted to keep my current phone number, but he said not to switch numbers right away because he wanted me to see if I liked the phone. Told me what the monthly charge would be and to come back in a month to switch to my number. When checking out.. the price was four times the monthly amount. I asked him why was the price so high. He said he was giving me a deal! One free month and yes.. the phones are gonna be free. My son looked at the deal and found I was paying for someone else's bill. I tried to return the phone and get my money back. I was told there are no refunds so I called the main Boost number and they told me I was scammed. I put a stop payment on this transaction and the company is sending a new Sim card. This guy at the Medford store should be put in jail for what was done to me. This is FRAUD!!! Bait and switch!! Put the people there in jail and get new people or shut the...

2 men working were incredibly rude and aggressive! Almost tripped over the cord that was running from inside the store to a car outfront that was charging! Safety hazard! And than instead of asking how much I wanted to pay on my bill he entered $30 and told me I HAD to pay that amount or else! I already had credit on my account from previous payment so I only owed $9.25. When i told them I don't have $30 and it was ridiculous the other guy working walked up in my face and threatened to suspend my account. He told me I had until the end of today to pay it or else. It was completely unnecessary! When I first walked in I told them I normally go to Walmart and buy a prepaid card so I wasn't sure if they could help me, not realizing they used my naivety to try and scam me out of $20? Talked to customer service threw boost directly and got everything squared away no thanks to those idiots working there they should be ashamed of not having...

At around 6:50 pm today, I visited this location during my lunch break, not realizing it actually closes at 7:00 pm! Leon launched into helping me with no hesitation. He was exceptionally courteous and helpful, even though I was horribly unprepared to switch service providers. As I struggled to verify all the correct information, he was exceptionally patient! I apologized numerous times for coming in so late. Each time, he reassured me that his main priority was setting me up with a new, working phone, and that I leave satisfied. When I said I could come back on a different day, at a better time, so he didn't have to help me after closing, he batted my worries away. I left around 7:30-7:40 pm with a new phone, happy, satisfied, and extremely thankful for the kind, considerate service I...