Subway (Biddle Rd) — Restaurant in Medford

If I could give this place less than one star, I absolutely would. Unfortunately, Google doesn’t allow ratings below one star, or this establishment would receive a zero.

I placed my order online at 9:15 PM and waited outside, assuming the process would be quick, especially since there were no other customers at the time. A few minutes later, I watched walk-in customers enter and get served immediately, while my online order was completely ignored. I remained patient, thinking it wasn't a big deal — until another DoorDasher arrived after me and was handed an order right away.

By 9:30 PM — the time my order was supposed to be ready — I walked in to check on the status. The staff member casually told me he was just starting on my order. Moments later, two customers came in with large orders, and unbelievably, he prioritized them as well. At this point, it was clear something was wrong.

When I returned around 9:35–9:40, those two customers were already walking out with their food. As I walked in, the staff member looked at me and loudly snapped, “I’m not done,” in an unnecessarily rude tone. I walked out again, shocked by the lack of basic courtesy.

At 9:45 — 30 minutes after I had placed my order — I went back in and sat down, expecting that my food would be almost ready. Instead, he looked me in the eye and said, “I haven’t started your order yet.”

This was infuriating. Not only had I been misled earlier when he said my order was being prepared, but he also showed absolutely no regard for my time or the fact that I had been waiting outside for half an hour.

I finally left at 9:50 PM — 35 minutes after placing a simple online order. I had chosen this location to pick up dinner for my children, expecting a quick and easy experience. When I arrived home, they had already fallen asleep without dinner.

This experience was beyond disappointing. It was disorganized, disrespectful, and frankly unacceptable. I will never return to this location again, and I highly recommend others think twice before ordering from him. - (The guy wears a football subway jersey along...

Last night, I took an individual I support to this Subway for dinner. The store only had one customer and their son eating and there was no line. We went in and the individual I was with was waiting to place their order. 2 staff were in the back talking. We waited a few moments and one finally came out, not acknowledging us at all. He slowly began doing an online order. We waited a bit longer and a line began building up behind us. The employee in the back just stood there and watching. Finally I spoke up and asked if we could order. The employee that was doing the online order finally looked at us and said he was too busy with online orders, we would have to wait. I asked how long of a wait it would be, he responded with an "I don't know". The individual I was with requested to leave, they didn't want to wait. We left and by the time we got to our vehicle, we saw that the other employee came out and started helping customers that were behind us in line. I am very unhappy with the service, or should I say lack of service provided at this location. I had to reassure my individual they did nothing wrong, as they asked why staff would not take their order. I have brought this issue with my...

I walked in at 8:10 pm, and was the only one there. Both employees looked at me, but didn't greet me. No big deal, it's late-ish, and they both looked really tired, so I greeted them. I barely got a hello, even after my high energy "hey guys how ya doin tonight?" ...crickets, then a little "hey" from the girl that was facing away from me. It was weird. They were both moving in slow motion, especially the guy. It took him about 3 minutes to ask me what I wanted. Which wouldn't have been an issue if he was busy doing anything else but he was just standing there drying his hands! For 3 minutes!

I ordered 2 footlongs that would go to 4 different people so I wanted them wrapped all separately. He had to think about it. He was sooo slow! I was patient though. When he put the veggies on, it was so sloppy and then the mayo came out in blobs right in the middle. Then smashed the sandwiches to wrap them. He looked tired so I was patient. When he rang me up, I got a good look at his weirdly long fingernails and the abundance of dirt and grime under them.

I was back in my...