Fairfield by Marriott Inn & Suites Memphis I-240 & Perkins — Hotel in Memphis

Absolutely horrible, by far the worst Fairfield hotel I have ever stayed. I normally don’t leave negative review, but serious, being titanium, staying at multiple hotels, these following need to be addressed: 1/ the worst of the worst: customer service, the laziest front desk staffs ever, I am speaking the evening and the over night shift front desk. I communicated through the message app referring my coming, no reply for hours. When asked, the lady said sometimes we don’t check the message. Then I requested for late check out 4pm (I had to work night shift), as stated guaranteed for Titanium status on Marriott website, was told they don’t honor that at this hotel, and offer to 2 pm max.

Then they have the gate which was locked for security reason, completely understand and appreciated. You have to push the white button to use telecom, so front desk can open gate for you. I pushed rang 6 time, no answer. I had to use the phone to call customer services, waiting 2-3 minutes, the guy answered, then asked “how can I help you.” I mentioned I am a guest, and is outside waiting to get into the gate, he said “oh ok.” As I passed by front desk, he was on the phone looking at social media. Why sitting at the front desk, no customer, not replying message on communicating app, not answering phone call, or telecoms when customers tried to reach you? How are you expect to have more customers to this location then? Management please re-train your front desk, and highly recommend to do a random check on them at different timing, you will see what I have experienced.

2/ rooms are filthy and dirty, cracked wall, chipped paint all over. Housekeeping don’t put trash bag in the bin, and guest has to do it on themselves. Maybe it’s their new policy.

3/ at 9:08 am, in the middle of sleeping, housekeeping knocking on the door. I had to tell him again my late check out is 2 pm, the room has no “do not disturb” tag. There is Zero communication, front desk did not notify housekeeping of what room has late check out. Poor housekeeping guy, he had to knock on doors to disturb guests, since there were no TAG, and to be yelled at by other guests.

I do understand it’s an older building, but at least keep up the basic standard of maintenance and cleaning.

Like I said, I wasn’t as upset about the building itself, but more upset at the customer service.

I won’t be returning and seriously would not recommend to any other guests, until they can improve their...

I made a reservation w/ Marriott over the phone the day we came to stay about an hr in advance and got to the hotel and was told even though I had a reservation # that Marriott made a mistake and they had been booked the whole weekend and was showed some log that stated no availability and that they must of meant it for the following day. I was in shock and extremely tired as it was late at night. The guy at the desk finally got me a room, but explained he had no extra towels or pillows as I requested when I made the reservation. When we got to the room the clock had been unplugged and we couldn't figure out how to set it with the time. There were no trash bags in the trash cans, there were towels just folded on the counter by the sink instead of hung or put on the rack. It just seemed like the room was not cleaned or ready for a guest. However the one good thing about the stay was the bed was super comfortable. But then once I got back home the next day I found out my debit card was what Marriott had on file and had been used to hold the room even though upon checking out I paid cash for the room and it reflects only that on my receipt. But I found out my debit card was used because after our stay a $150 Hold was placed on my debit card! Which caused me to incur a fee with my bank as I had not intended this $150 hold to placed on my card; needless to say put on after we checked out and for 4 days claiming that money out of my account. I called Marriott on the 22nd and spoke to Customer Service. He informed me Fairfield would credit the fee back to my card, apologized, and also explained what happened to me was not standard practice nor how things should have been handled. I have a case #. I have yet to be given credit nor an apology from Fairfield Inn for the poor room or process that happen when I came and there was no availability and it's been 4 days since I filed the complaint. I would never expect this treatments from a Marriott Hotel chain. I normally stay in a Courtyard, but figured as long as it's a Marriott it would be a good experience. I...

When we arrived the hotel clerk Tammy was awesome. Very friendly and Easy check in. I reserved for 3 people. It was a business trip. Avon/Making Strides Against Breast Cancer. We went to our room 303. When we got to the door it was opened and I could hear a noise. This startled us. I pushed the door a little and said hello. The housekeeper came from a couple of rooms down and said she had been shampooing the carpet. I told her it scared us. We had checked in after 3. The room should have been ready! We unpacked. The other 2 women with me were elderly. I went back downstairs and told Tammy about it and told her I hoped the carpet wasn't wet. She apologized and offered to move us. I told her we had already unpacked. I went back to the room and when I walled in I smelled a burnt musty smell. It was the carpet. After I was in the room the smell would settle. We went and got something to eat. When we returned we all smelled the smell everytime we entered the room. I went back down and told Tammy again. She offered to move us again and apologized and I ask she make notes on my account. One lady with me is 76 years old and she was laying down and didn't feel like moving rooms. I got up at 5am the next morning to leave for our destination. There were only enough bathroom linen for 1 person. So I to use a hand towel to wash my face. When I went to check out I told the new front desk clerk that I had reserved for 3 guests and there was only enough for 1. She said to me all rooms have enough for 2. So obviously she was disputing my words. I told her again that there was enough for 1 and even if there had been enough for 2 (which there wasn't) I reserved for 3 and I walked out. I expect when I stay at a hotel for everything to be 100% especially when I am a rewards member. It was not. And I expect the staff to be 100% and they were not. The only reason I would even consider staying at this hotel again is because Tammy was amazing and has excellent...