Lennys Grill & Subs — Restaurant in Memphis

LENNYS HAS THE BEST PHILLY CHEESE STEAKS! BUT THIS PARTICULAR LOCATION HAS VERY VERY POOR BUSINESS AND CUSTOMER SERVICE! THEY ALWAYS GET MY ORDER WRONG AND THEY HAVE VERY POOR CUSTOMER SERVICE LIKE THEY DNT GAF! PLEASE DONT WASTE YOUR TIME HERE BECAUSE YOU WILL WAIT 15 MINUTES FOR A FRESH ORDER FOR IT TO BE WRONG AND THEY SAY WELL CAN I JUST GIVE YOU YOUR MONEY BACK

UPDATE FEB18 2022

NO I DO NOT RECOMMEND THIS SPECIFIC LENNYS I ACTUALLY HATE THIS LENNYS! IT IS 2/18/2022 @8:30pm AND I CAME TO THE DRIVE THRU AND IM TOLD WE NOT TAKING ANY ORDERS AT THE MOMENT BUT THEY CLOSE AT 9:00pm LET ME REMIND I CAME @4:30pm AND WAS TOLD THE SAMETHING! I NEVER MAKE REVIEWS BUT THIS LENNYS U WILL ALWAYS B TURNED AWAY MY ORDER IS ALWAYS WRONG IF IM NOT TURNED AWAY BECAUSE THEIR NOT TAKING ORDERS MY ORDER WRONG ANY SHIFT ANY DAY ANY TIME!!! I WOULD NEVER MAKE A BAD REVIEW OVER ONE BAD VISIT OR EVEN TWICE BUT EVERYTIME THIS LENNYS NEEDS TO B SHUT DOWN BECAUSE APPARENTLY THE OWNERS DONT CARE EITHER LENNYS IS NOT A CHEAP PLACE TO EAT SO MY ORDER SHOULD MOST DEFINITELY BE FRESH AND CORRECT! BUT NOT...

I just want to say thank you to Shaye, Lenny's GM on Showcase Blvd in Memphis, for being so helpful during my time of distress. I had placed a catering order with one of the big box stores for an event Saturday morning at 11. I went to check on my order Friday, and they could not find it, and told me they could not get an order ready for the morning. Then, they told me they don't sell the item I ordered, even though it was posted on their menu in the store and online. To make a long story short, I had less than 24 hours to find food for the event. I had call several places, and they could not get the order ready in time. But, when I called Lenny's, Shaye was so helpful in sincerely wanting to help me out, she let me know they could have a sandwich wrap tray ready the same day. I later came into the store,, after attending a graduation Friday evening, and the clerks were so nice and helpful -- making sure I had everything I needed for my event :) The event went well. Everyone loved the wraps so much I didn't even get one. Thank you again, for being the silver lining...

I ordered a chicken Philly sandwich meal with 2 cookies online. I arrived to pick up my order and no one answered the intercom. So I drove around to the window. The young lady opened up the window and asked me what I needed. I proceeded to inform her about my online order. She gave me a bag with the sandwich and 2 cookies. I informed her that my soda was missing and she stated that I didn't order one I showed her the ticket and she gave me my drink on the ticket. When I looked inside the bag, I realized my chips were missing also. I returned back the store but she refused to give me the chips. I showed her the receipt and then she gave them to me. Once I made it home, I opened up my sandwich which was poorly made. It ordered certain condiments on my sandwich and they were not on there. I'm disappointed about the service and quality of my food. I will not patronize this...