Bentley Beach Club — Hotel in Miami Beach

We used our HH points for this stay and we are glad we did not pay the $300+ a night it typically costs. So here's our story in a nutshell:

Valet was a little difficult to get to as it was located at a dead end street with a lot of traffic. Upon Check-in the staff was friendly and great but we did not get a room upgrade(we are gold status) but overheard the couple next to us get their room upgraded.

So not the end of the world without the room upgrade but as we entered the room you can hear the AC roaring and asked if the noisy unit was normal which they bellhop said it was. Listening to other rooms this is not the case. The room itself was gorgeous with marble floors, upscale decor and spacious bathroom.

Along with the loud AC the walls were paper thin. The neighbor next door, which looked to be a permanent resident in this hotel, has their TV on at night at a reasonable volume if you were in their room but to hear the program they were watching clearly in our room was driving us nuts!!!! Not to mention all the outdoor party's and traffic. I know it's Miami Beach but all the insulation on all the walls are nonexistent.

To top things off the shower door was not sealed properly so after every shower not only was the towel floor mat soaking wet but the water made a mini pool on the nice marble floor.

Overall the staff was friendly and has a great attitude but a luxury hotel is supposed to be an escape from the noise and daily problems where you can rest and relax. This hotel was far...

Resort hotel. With everything you’d expect. (I gave 4/5 start for several reasons: spa lacks proper manicure/pedicure set up; the massages and skincare they have is fantastic. As well as the spa itself, everything you’d expect. But it’s really a convenience thing, if you’re going to the spa before a date, for instance, you really want to be able to have your nails properly done. And they do offer very basic nail services, but it’s really really really basic.) The other negative, is we had a lot of trouble with the TV setup. We were there 2 weeks. And it kept getting all messed up with the reception, the settings, the channel line up, the sound - sometimes there wasn’t any, the language (some channels were in Spanish even though they shouldn’t have been, and the menu was in Spanish the entire time and nobody could change it to English including the hotel tech people). Overall the situation with the tv was an annoying persistent hassle. But it’s a great place and I’d likely consider staying there again. It was certainly convenient, and not having any recommendations otherwise, at least you know what to expect of a Hilton hotel, especially a resort one. And the hotel restaurant/pool restaurant has happy hour from 3-7pm everyday. In addition to half price cocktails they also have a $5 appetizer/snack portion foods. And it’s really pleasant to spend a lazy afternoon lounging by the pool. We did an early happy hour by the pool a few times in...

We made reservations here expecting service to match the price tag. While the location was perfect, the service left much to be desired. As diamond members at Hilton, we were extremely dissatisfied and disappointed with all aspects of the service. First of all, the images of the amenities online were misleading. The pool and outdoor area look way nicer online. As diamond members, we were told we would receive free Champaign at the beach. We walked down twice and both times they said they had been out of Champaign for days and were still waiting for a restock. Not sure why we were told there was Champaign if they had been out for days. On our first night/morning, the alarm clock in the room unexpectedly went off at 6 am, leaving both of us startled and wide awake on a Friday morning of a vacation. The front desk was unapologetic and snobby. Breakfast was decent but a waiter had to be flagged down twice to ask for water and coffee service. I had finished my meal before I even got any water. The bar tenders were rude as well. I am not sure if the language barrier was too strong, but the waiters and bartenders were unaccommodating to dietary needs and struggled to understand many of our simple requests. Lastly, the manager at the front desk, as well as the towel guy at the pool were rude and condescending. Extremely disappointing stay at the...