Hampton Inn Miami Airport East — Hotel in Miami Springs

The only real thing this hotel has going for it is that it’s close to the airport. That’s about where the positives end.||Check-In, Parking, and Security|The hotel is tough to get to, located in an awkward area next to a run-down Red Roof Inn. The parking gates don’t work, so anyone can drive in and out. Nobody at the front desk mentioned that I needed a parking pass either. I only found out because I overheard another guest asking for one. The elevators are supposed to require card access, but they don’t. You can just push the button and go.||First Room: Ground Floor King|I booked a king room on the first floor, and it was honestly one of the darkest hotel rooms I’ve ever stayed in, even with every light turned on. I didn’t realize it was a pet-friendly hotel, and that’s on me, but the room absolutely reeked of wet dog. It wasn’t a mild smell either. It was strong and overwhelming. After walking around barefoot for about ten minutes before getting in the shower, the bottoms of my feet were black. There were hairs all over the place. I found them in the shower, on the floor, and even on the clean towels. Some were clearly human and others were animal.||The air conditioner would only run for about fifteen minutes at a time unless you were moving around near the thermostat. It had a motion sensor that shut the air off when there was no movement. I’ve stayed in hotels with this setup before, but this was by far the worst. The room never cooled down enough to be comfortable.||Customer Service Issues|I was staying for three nights. After the first night, I got a text from someone named Liv asking how my stay was going on a scale of one to five. I gave it a one. They responded and asked when I would be available for a call, and I said I was available right then. No one ever called. I sent two follow-up texts and still got nothing.||When I got back that evening, I stopped at the front desk and asked if the text was automated or if someone named Liv actually sent it. As soon as I said that, I saw a woman standing there with a name tag that said Liv. I explained what was going on, and they acted like they had no idea about any text messages. They offered to move me to a different room. I accepted, even though the only available room was on the top floor. I usually prefer lower floors, but I took what I could get.||They gave me a new key card, but when I went back to my original room to pack, the old card wouldn’t work. Thankfully, the app still gave me access. Actually, the app gave me access to my old room until I had to tell them the next day that it was still allowing me to get in. I hope no one else was staying in that room then,||Second Room: Top Floor|The new room was a little better. It didn’t smell bad and the air conditioner actually worked. It cooled the room down to sixty-four degrees, which ended up being too cold and I had to turn it up.||That said, the shower door was in really bad shape. One of the hanger wheels was about to fall off, and the glass was dragging the floor. I used to work for a glass company and an automatic door company, so I went ahead and tightened it myself. That might not sound like a big deal, but if that door had fallen off, someone could have seriously gotten hurt.||The floor still wasn’t clean. After walking barefoot again, the bottoms of my feet were black. The curtain was broken and couldn’t be lifted, so I stood on a chair, rolled it up, and tucked it over the curtain rod just to let some daylight in.||Food and Location|The location is not convenient at all when it comes to dining. There are some places around, but you have to drive to them and traffic in this part of Miami is awful. I swear, Miami is becoming the new Los Angeles when it comes to traffic. It took me forty minutes to drive four miles.||There was a food truck called Burgers Plus set up at the Red Roof Inn next door. You can walk over through their pool area, and they’ll deliver. The hotel has their menus in the lobby and in the rooms. It’s rated 4.4 on Google, but I thought the food was just okay.||The hotel does offer breakfast. It was pretty standard. Nothing great, but nothing bad either.||Final Thoughts|One thing that was kind of cool was the view. If you’re into aviation, get a south-facing room on the top floor. You can watch planes come and go. I saw several 747s and A380s heading off to Europe, which was neat to see.||But outside of that, I wouldn’t stay here again unless I had no other choice. Sadly, this seems to be the case almost every time I stay at a Hampton Inn lately. I still like some of the other Hilton brands, but Hampton Inn really needs to invest in cleaning up their properties and improving...

Response to the owner: I called the number you left below only to get the hotel front desk in Miami. I asked for the owner they laughed at me and said, do you mean the manager? I said no, I was trying to get in touch with the owner. They said that’s not possible And laughed again only the manager is available.

Edit: I was worried about sleeping here. I thought my allergies were going to be crazy but the bed was comfortable and I slept great. I changed from 2 star to 3 because of this.

This is one of the worst Hampton’s I’ve stayed at. I’m a diamond member so I’ve stayed at quite a few. Carpet in hall is warn out and dirty looking. Worn out non reflective mirror in room. Broken tile in bathroom and drain stop missing. Room smelled of some kind of cover up scent and I have many allergies. I stay at Hampton’s because they are suppose to have a set standard for all their hotels. It’s the reason I picked this hotel near the airport. In the future, I think I will be trying a different hotel. I frequent this area quite a bit since I have family here. The staff was not so friendly at check in. I observe them dealing with a different customer at the front desk earlier in the day around 10:30 AM. The guest asked if they would be able to check into their room early. The response they got from the front desk wasn’t aggressive. There is a fee to check in early. of course they got an assertive response back off if the room is ready at check-in time of 3 PM do we get a discount? One woman responded appropriately saying that let’s worry about that if it happens. The other younger worker said I’m not going to answer that question, no you don’t get a discount. Then they both went on to have a conversation while I stood there about how terrible customers are these days. Very inappropriate. This whole building looks very worn out and appears to be in a not so great area area you don’t walk around at night. Luckily, you have to use your key card to get off the floor of your elevator. I was also disappointed when I checked in that they didn’t do price matching. I’ve never been to Hampton Inn that didn’t do price matching. I literally had to stand there at the front desk and book online through a travel agency and wait for them to get the confirmation for 10 minutes so I can save $50.00 especially as a diamond member I found this extremely disappointing. There is nothing pleasant about their attitudes. No friendliness no customer service nothing. Since the Rams win to be ready until 3 PM we left came back much later in the day around 8:30 PM. This new employee working behind the desk was equally unfriendly. Not welcoming in anyway. So disappointing for Hampton Inn. The walls are paper thin too as I can hear people in the hallway, and what I think...

I am super disappointed in the check in process at this location. I called the day before and inquired if early check in was possible because I was coming down for a wedding. I was told that it depends on when people check out and when house keeping gets to the room. I completely understood that so we got there around 1:45pm the next day and inquired if the room was ready. I was told no and would be put on a waiting list with my phone number and if the room was available early I would get a call. Around 2:45pm I checked the front desk and inquired if the room was ready and was told no. So we simply waited the extra 15 minutes. Mind you in between that time they were able to check in other parties prior to 3pm that arrived early. We didnt question it so at 3pm on the dot we stated we were ready to check in. We were told the room was not ready. We informed the front desk that we completely understand that you were not able to check us in early but our purchase stated check in was 3pm so how is the room not ready? We were given the excuse that it depends on housekeeping. Therefore my response was then why would you set an expectation that the room would be ready at 3pm? She informed well the type of room you purchased is not ready. I informed that we are trying to get ready for a wedding and will take any room. She couldn't even give us status on when the room would be ready again it fell on housekeeping. We asked to speak to someone above her and was told there was no one else. We asked if there was any rooms and she said she does not know because they are fully booked. Mind you it was hardly anyone coming in and out of the hotel and we are in Miami near the airport! I was highly disappointed with the check in because you knew we were there and trying to get to our room and then felt it was fine to tell us that at 3pm our room was not ready. Also, we asked what is the latest someone can check out. We were informed 3pm!? So naturally the next question was then why would an establishment tell us a room would be ready to check in at 3pm!? However, earlier we were told latest check out was noon. The ball was dropped and the customer service to get us into ANY room had to be forced we even said we would take the room dirty and they can clean it when we leave. I chose this hotel for great reviews and then price. Disappointed is an understatement.

The girl at the front desk this morning was super nice and sweet. Greeted with a goodmorning and when we checked out she was warm and friendly. Wish the above experience did...