The Westin Minneapolis — Hotel in Minneapolis

Our experience at the Westin in Minneapolis was unlike any other hotel experience I have ever had. Upon arrival, we were able to check in to our room early. Unfortunately, this is where the positive aspects of our stay end. We arrived very early in the morning and had to utilize their “business center” to work as our room would not be made ready for many hours. If you intend to utilize their business center for any work, do not anticipate on them having working internet or a functional space to complete work. The business center is a part of the hotels common space and is the main walkway from the elevators to the lobby and skyway system.

Since it was so early, we were also just in time for breakfast and had high hopes for the hotel restaurant as it takes up the majority of the lobby of the hotel and is something the hotel markets heavily. The breakfast was disappointing, and we’d learn later in our stay that their drinks were also very disappointing. The happy hour advertised includes stale wine and about 3 other poorly made cocktail options.

Once we finally were able to get to our room(still considered early check in), we were excited to get our trip started and turn down our A/C unit, get showered and begin our excursions. Our room initially felt warm so we turned down the air conditioning but noticed that the room was not cooling down and seemed to be blowing warm air. Another note was our room was so poorly cleaned, a previous guests strip eyelashes could be found stuck to the door stopper of our room (picture included). Additionally, upon starting our shower a stream of water began pouring out of our shower and no adjustments could stop it. We quickly told the front desk of our room, as this would not be something we would staying in for our 4 day trip. The staff was initially accommodating and somehow found us a room when they were completely booked up! Additionally we were provided comped breakfast to the very not good hotel restaurant (valued at $20 per person but if you want a coffee and an entree you will be paying out of pocket).

We hoped this change would be the end of our troubles. It was not.

Upon our room change, that the manager assured us was perfect, we were happy to find no eyelashes on our door stopper and the room initially seemed cool. We however did turn our AC down all the way as low as it could go. The room did not stay cold long and again was blowing warm air out of the vent. We complained to the desk multiple times of this issue (approximately 5 times throughout the rest of our stay) and every time we were assured that an engineer was “on the way” to fix the issue and that they were “so sorry for the problems”. An engineer never came. Not a single day. My husband and I both had horrible nights sleep all 3 nights of our stay. On the last night we asked for a box fan at least. My husband finally asked the front desk after our last complaint “what the engineer thought” and the front desk was able to confirm our suspicions that an engineer never came to our room, not even one time. No efforts had been made to fix our room.

After expressing frustrations and being again offered complimentary breakfast that we would not enjoy (and declined) the front desk staff suggested a partial refund for our experience. They asked that we email the hotel general manager to have this arranged. This would have been sufficient however, the general manager of the hotel only emailed us to ask for feedback on our stay and ignored our response email detailing our experience.

The only positive thing I can say about our stay at the Westin Minneapolis was that we saw Ric Flair in the hotel lobby on our last day there. I would not recommend this...

Westin Minneapolis boasts of being a 4-star hotel but I do not know what decade the designation was awarded? They have zero customer service and care very little when you complain about dirty rooms, broken appliances, or poor communication about parking and no room service being available.

We pulled up to the front door to have the bellman just look at us in our car. We had to walk in to the hotel and ask him for a luggage cart to help us with our luggage as he didn't think to bring the cart to us on his own. We unpacked our luggage and loaded the cart as he didn't want to break anything? He pushes the cart to the front desk and leaves without taking our bags to our room.

We check in around 2:30 am and desk clerk tells us, we will be charged for the day before because technically he hasn't run the nights audit yet as he was waiting for late night check ins. This didn't make sense to me, but apparently it is the Westin's policy to charge for rooms prior to guests checking in.

I mentioned I do not know when the Westin was awarded the 4-star designation because everything is rundown and dirty. It is not possible the rating was awarded anytime soon. The hotel is rundown, filthy, and even Goodwill would not take some of the furniture in what the called an upgraded room. The dust is so deep you can see it across the room on light fixtures, counters, and outlets. There was hair behind the bathroom door and the rest of the floor was not much better.

The coffee pot wouldn't work and after several minutes trying to figure it out, realized it was unplugged. Plugged it in and it still didn't work. The floor lamp by the chair was also unplugged, but that didn't matter as it's switch was broken and you cannot turn it on anyway.

Housekeeping who is very nice and trying very hard to make things better brought me a second coffee pot which after the first cup of coffee began shooting water out the sides on the second cup.

My event begins in 3.5 hours, I do not have time or energy to go to another hotel. Heaven knows I want too. Needless to say my long worded review is not a good one. The excuse they to held firm to was all problems were because of covid. They are completely delusional and have no business claiming a 4-star rating! I am hungry, tired and angry to waste so much money, time, effort, and patience just before a corporate event that was intended to...

We just traveled to Minneapolis for one night to attend an event. I did my research and knew ahead of time that the hotel is in the middle of a major renovation. This is why the price was so low. I wasn’t expecting perfection. I knew there would be less elite benefits, no food venues other than Starbucks in the hotel and construction zones to navigate around. But it is a Westin, one of our favorite world-wide chains, how bad could it be?||||Well, you guessed it by the number of stars in my review! A renovation doesn’t excuse management from running a clean, comfortable hotel with the service you would expect from the Westin brand. This hotel was obviously short-staffed. The front desk staff that remained looked traumatized. They were mostly nice but you could see it in their eyes they were flinching as you approached them, perhaps waiting for the next unhappy guest to unleash their rage. I had to visit the front desk to request additional towels and pillows since nobody picked up the phone, ever. The items were delivered but not quickly. One encounter with a gentleman at the front desk rubbed me the wrong way. Since the restaurant was closed, we were given two vouchers for Starbucks breakfast due to my elite status. The next morning, we walked to Starbucks and they were closed. I brought vouchers to the front desk asking they convert them to bonus points. I asked the gentleman what hours is Starbucks open. He replied he had no idea and could not be expected to know. Why not? It is the only food venue available in the hotel right now. Wouldn’t the front desk have an interest in its hours?||||We were upgraded to a high floor mini-suite due to my status, yay. The condition of the room was embarrassing. Calling it dated is kind. The bed was sagging in the center. The sofa sleeper’s cushions were so worn out they no longer fit on the sofa. The wood furniture had chips and scuffs all over it. One of the bathroom blinds was broken. The beautiful jet shower had empty shampoo and body wash containers which I unfortunately didn’t notice until the middle of my shower. I have NEVER seen such disheveled linen and robe. To get something this wrinkly you’d have to wad it up in a ball while it’s still wet and leave it overnight. I questioned whether or not these items were even changed since the last guest in the room. This is so beneath the Westin brand,...