Ulta Beauty — Local services in Mishawaka

EDIT: Just now checked my receipt. The cashier’s name from this story was Janette

I normally don’t have issues with this store in the slightest. Great discounts for drugstore things if you know how to use them correctly.

HOWEVER...

I’ve always found the customer service to be a hit or a miss. Sometimes I will ask for help and they will be so kind and informative, and other times... I normally don’t write reviews, but I feel like tonight just kind of pushed me to share the experience.

Everything was going fine, but then I got to check out. Firstly, the cashier didn’t greet me or smile or anything. That’s alright, we all have subpar days. But then I asked a question regarding one of the products. You see, it said that the majority of skincare was bogo 50% off. The details said that the discount doesn’t apply to clearance or skincare sets. I had grabbed a toner as well as a cute headband from a popular skincare brand, assuming that it would be 50% off since it was from a skincare brand and in the skincare section. I can understand the confusion, and I wasn’t making a big deal out of it or anything, but the girl was extremely rude and degrading. Instead of seeing why I was confused and kindly informing me that the bogo didn’t apply to accessories, she made no effort to see what was going on and stared me down. I became embarrassed and started stuttering as I tried to explain myself, and she just gave a frustrated sigh and said “I have no clue what you are talking about, try again”

It’s just sad that I felt so disrespected just for asking for some clarification. I ended up just saying that it was fine and didn’t matter, because she made it seem like I was just wasting her time. I pulled out my phone and said that I also had a coupon for $3.50 off, and she gave a big huff as she scanned it, like I was the most inconvenient customer in the world. Then it was just complete and utter silence until she gave me my receipt and just said “bye”

Look, I get it, I work in retail. I get that we have bad days. But that was honestly some of the WORST customer service that I’ve gotten. I don’t want to come into a store where I don’t feel welcome just for asking questions. It’s sad, too, because I like the discounts. But I’d rather just go to target than deal...

Every time I had gone into this Ulta, until today, had been a great experience so I am only rating for my unfortunate experience today. Thank you to everyone who had helped me in the past! But today...I went in to find my foundation I had been buying there for months and could not find it. As I was looking around someone came around and asked if I needed help and I said I was looking for the foundation I always use. She asked me if it was liquid and asked if I remembered the brand. I told her it was a powder foundation and I couldn't remember the brand for sure but was almost positive it was Urban Decay to which she responded "Urban Decay doesn't carry a powder foundation..." and looked at me like I was crazy. I admitted that I could be wrong but thought that was it and I think I heard her say that she didn't know what I was talking about....AND THEN, without trying to help me find what I was looking for or at least giving me some other options if it was true they didn't carry it, she just walked away and went off to talk to a co worker in another area of the store.... I continued to walk around not knowing what to do and without finding what I needed. I was very dissapointed and upset and my husband calmed me down and told me to order it when I got home once I knew for sure what it was so we left without buying anything. The moment we returned home I checked the brand and INDEED it is urban Decay. So not only was this co worker rude and not helpful, she was wrong. I hope she was able to help others today but I left feeling very upset and dissapointed. Hopefully I was the only one she upset today because overal, I...

Worst experience! My hair dresser sent me here to buy a shampoo/conditioner for my recently blonde dyed hair, as I walked in one of the girls kindly greeted me. As I’m walking around the make up side just browsing around another lady employee approached the same aisle I was in, never said a word to me witch is fine but then I noticed she was following me around, I even purposely went on the opposite side of the store and there she is. So I said screw it im just going to look for the shampoo and leave. Now I know nothing about hair products so I couldn’t find what my hair dresser sent me for and she wasn’t responding to my text. So I go to ask a gentleman at the salon side for a quicker buy as I already wanted to leave. He already looks bothered by me approaching him, once I asked him where the product was he just pointed at the wall and said there’s a sign right there that says the product you’re looking for so it’s on the wall...Alright, whatever. I grab my product go to check out and there’s 2 ladies having a conversation, one of them makes eye contact with me continuing the conversation, after about 2 minutes she goes “hang on let me check her out”. I then asked her a quick question about an after care product and what it was actually meant for and she says “idk I’ve never tried it but the description is on the bottle.” I spent a little over $80 but I was actually interested in more products and willing to buy but the over all atmosphere was very rude and unprofessional, just wanted to get my items and leave. Oh, granted the store was empty with 2 clients including...