Starbucks — Restaurant in Mountain View

Some locations become inconsistent, and I come to Starbucks for consistency. I get the same thing all the time, a grande mocha. Recently it tasted bad enough that I wouldn't drink it. Also there were no saracha packets with my burrito. 😫 I do have to say I really like the renovations and it feels more open and airy. The new chairs outside are nice and I want to sit outside and enjoy them, but the last two times I came away smelling of wet dog. Fortunately the smell washed out of my coat, but who wants to wash their winter coat every time they sit outside the Starbucks. I think the materials the chairs are made of must retain smells. Maybe that's why outdoor chairs are often made of metal for a reason, easier to clean or sanitize. The best advantage of this place is that the App is better than any of the other coffee places IMO. Super easy to use. I try to time it right and my coffee is always ready. So props to staff for getting that right. I don't know why the drink was so bitter and unsweetened, but it was on time. I was running errands and was already away from the location when I discovered...

I've been to this starbucks for years, they used to be so friendly and made very nice drink, but these couple weeks, I really had troubles with them. Last week I ordered venti latte extra hot, the person who took my order got it wrong, I was very glad that he took care of later, but the person who made me a green tea latte let me feel I had to take whatever she made even it was wrong. This morning, I ordered in store then went to waiting area, after the person who came in later than me had her order, I went to ask where my drink was, they left in the mobile order section. And when I was walking out, the guy who stood at front said to me in a very rude way:" You shd tell us your name!" Excuse me??? I've been with Starbucks since 1997, and as my knowledge the barista shd call me name once the drink ready, and the person who ordered after me had her name called when her drink ready, and I had to tell them my name when I walked after I ordered, and stood there for almost 10 minutes???? This store's service getting...

This is by far the worst Starbucks in our area and customer service does nothing about it. They use whole or almond milk when you’re not looking, specifically when ordering oat-milk. There is a strong difference especially when someone is allergic to almonds. The customer service here is horrendous, they refused to refund or make the right drink, corporate headquarters refused to comment on almost killing someone, and they said the best they can do is leave feedback and a lawyer would be in touch. Do not go here, go to the one on Rengstorff Ave. they do not disappoint and the A team is on every day, 7 days a week. Plus they won’t try...