avid hotel Nashville Airport by IHG — Hotel in Nashville-Davidson

They gave away my room. First time it's ever happened to me at a hotel. And, I have elite status with IHG. ||||Anyways, I booked a king standard and was downgraded to a 2-queen after they assigned me to a handicap room. If I wanted a handicap or 2-queen room, I would have booked a handicap room or a 2-queen room.||||And of course, there was no manager or supervisor working at 8 pm to resolve the issue or offer me any kind of compensation.||||That aside:||||In terms of IHG elite status recognition, there was none. I didn't even get a bottle of water. I asked for water and was told I had to buy it. Normally, you get one at check-in or maybe there's a bottle of water in the room.||||There's a small pantry off the lobby with sodas, beer, and some sandwiches. No wine. I asked if there was wine and was told I had to go to their sister hotel, the Cambria, next door. They have a full bar and even a restaurant. That makes no sense whatsoever. Why would you send customers to a competing hotel from a different chain, even if it's owned or managed by the same people? If you sell beer in the pantry, have some wine.||||Rooms looks and feels newish. Not brand new, but maybe 3 or 4 years old.||||Avid is a newish IHG brand. An IHG competitor to a Comfort Inn and Best Western. ||||The bed was okay. IHG's marketing for Avid promises an amazing mattress and good quality linen. It was a pretty generic hotel mattress. The sheets were nice but the duvet was a cheap polyester waffled duvet and very scratchy. It was not the duvet pictured in hotel photos. ||||In terms of cleanliness, it was very clean.||||It had a huge TV. ||||There were a sufficient number of accessible USB and electrical outlets.||||There was also a small desk with an actual chair -- something some brands have eliminated.||||No hangers for the open closet. Just hooks. Not sure makes sense, but I guess it's one less thing owners have to buy and one less thing that someone can steal.||||In the bathroom, the toiletries have been replaced by dispensers. No bar of soap is provided. No cleansing cloth is provided.||||The walk-in shower was small and the water pressure was poor. Worse yet, the seal wasn't good as water went all over the floor outside the shower.||||The worst part of the hotel besides having my room given away was the noise. There is absolutely ZERO noise insulation. You can hear planes all night long. They sound like they're right above your room and landing in the parking lot next to the hotel. You can also hear everything in the parking lot. Including the semi-trucks loading up at 6 am. For a newly built hotel, the awful noise insulation is completely and totally unacceptable.||||All things considered, you get what you pay for. Yes, it's clean. Yes, it's newish. But they treat guests, including those with IHG elite status, poorly, almost no amenities or services are provided, and the noise insulation is awful. I...

They gave away my room. First time it's ever happened to me at a hotel. And, I have elite status with IHG. ||||Anyways, I booked a king standard and was downgraded to a 2-queen after they assigned me to a handicap room. If I wanted a handicap or 2-queen room, I would have booked a handicap room or a 2-queen room.||||And of course, there was no manager or supervisor working at 8 pm to resolve the issue or offer me any kind of compensation.||||That aside:||||In terms of IHG elite status recognition, there was none. I didn't even get a bottle of water. I asked for water and was told I had to buy it. Normally, you get one at check-in or maybe there's a bottle of water in the room.||||There's a small pantry off the lobby with sodas, beer, and some sandwiches. No wine. I asked if there was wine and was told I had to go to their sister hotel, the Cambria, next door. They have a full bar and even a restaurant. That makes no sense whatsoever. Why would you send customers to a competing hotel from a different chain, even if it's owned or managed by the same people? If you sell beer in the pantry, have some wine.||||Rooms looks and feels newish. Not brand new, but maybe 3 or 4 years old.||||Avid is a newish IHG brand. An IHG competitor to a Comfort Inn and Best Western. ||||The bed was okay. IHG's marketing for Avid promises an amazing mattress and good quality linen. It was a pretty generic hotel mattress. The sheets were nice but the duvet was a cheap polyester waffled duvet and very scratchy. It was not the duvet pictured in hotel photos. ||||In terms of cleanliness, it was very clean.||||It had a huge TV. ||||There were a sufficient number of accessible USB and electrical outlets.||||There was also a small desk with an actual chair -- something some brands have eliminated.||||No hangers for the open closet. Just hooks. Not sure makes sense, but I guess it's one less thing owners have to buy and one less thing that someone can steal.||||In the bathroom, the toiletries have been replaced by dispensers. No bar of soap is provided. No cleansing cloth is provided.||||The walk-in shower was small and the water pressure was poor. Worse yet, the seal wasn't good as water went all over the floor outside the shower.||||The worst part of the hotel besides having my room given away was the noise. There is absolutely ZERO noise insulation. You can hear planes all night long. They sound like they're right above your room and landing in the parking lot next to the hotel. You can also hear everything in the parking lot. Including the semi-trucks loading up at 6 am. For a newly built hotel, the awful noise insulation is completely and totally unacceptable.||||All things considered, you get what you pay for. Yes, it's clean. Yes, it's newish. But they treat guests, including those with IHG elite status, poorly, almost no amenities or services are provided, and the noise insulation is awful. I...

Thoroughly impressed with this cute hotel! We were needing a simple place with free breakfast and that allowed dogs, as we just got our puppy and he's too young to board yet. This fit the bill perfectly. The guy at the front desk checking us in was kind and efficient. The lobby/dining area was clean with lots of seating --and patio seating just outside as well. This place is well decorated with minimal designs and bold color giving it a modern feel. Most importantly, the room was clean, the bedsheets and linens were new, the bathroom had been either remodeled or just rebuilt completely, and it was all so CLEAN! No carpet (but easily cleanable and not cold or sticky) floors helped put me at ease traveling with a puppy, but they put us in a room right by a card-accessable side door so that we could easily slip in and out if necessary. Our puppy loved going out on the grounds and another important thing for our dog travelers--they have plenty of grass and areas to play (not fenced, keep pup on a leash!) and a doggie station for waste with poop bags available. it's very evident they roam the inside and outside of the property keeping everything nice and clean. The hotel next door has a bar and restaurant that they kind of "share" room service with, so you can always get something to eat if you're wanting a full meal. But if you're just a tad hungry, they do keep a well -stocked "market" at the front desk with all varieties of snacks and drinks. Covid precautions have forced hotels to think creatively, and I appreciate the differences I saw in this place. Breakfast was not the tradition free hotel breakfast with a buffet, which my husband didn't like, but I prefer! There's a round self service thing in the middle with individually packaged boiled eggs, cereal, bagels and toast, granola bars, oatmeal, and fresh fruit. On the counter there's a warming shelf with individually wrapped Jimmy Dean breakfast sandwiches. The coffee was great, too. Just don't expect a waffle maker. :) Also the ice buckets are plastic covered paper buckets and it just feels so much cleaner. All hotels should follow this example. Now the "negative" if there is one--it's literally RIGHT BY the airport! So if you're wanting to sleep in, or you need to get to bed early either bring earplugs or be a heavy sleeper! Personally the noise of the airplanes didn't bother us because we had to get up at 6am anyways. So nothing about the planes flying overhead was an issue, they were kind of cool to watch from that angle. It seemed like there were quite a few airline employees staying there, so I always think that's a good sign that it's a good solid hotel. It's not a luxury resort, but it doesn't promise to me. Safe, clean bed for the night? This is a great place. I would stay here again when...