Cassa Hotel Times Square — Hotel in New York

We stayed here for 3 nights. We had a corner room on the 2nd floor, which seemed big for NYC. We haven’t actually stayed in the city before so we don’t have anything to compare it to, but it was much bigger than we expected. They made good use of the space with a full wall shelf for belongings. 2 big windows gave us lots of light. The air in the room stayed on constantly which was nice, as I need white noise to sleep. Unlike many other hotels, it actually did a great job keeping the room at a consistent temperature. Our room was cleaned and towels refreshed daily, which was unexpected - most hotels seem to do that only once every 2-3 days now. The shower was nice, although the floors were a little funky - stained grout maybe? The elevators could definitely use some signage. There are multiple, and some don’t go to all the floors. Some have “R” next to the floor numbers, which I assume means it goes to the apartments that share the building (I’m assuming R means resident), but we only figured this out through trial and error. We had to ask how to get to the rooftop deck because one elevator takes you to a locked door that you can’t open. It’s not intuitive at all. The gym was nice. They provide wipes to wipe the equipment down after use and signs remind you to do so, but I never saw anyone else wiping down equipment. Thus, I also wiped the equipment down before I used it as well as after. There was a sketchy dirty bathroom attached to the gym - don’t use it. Cafe Aroma was across the street and great for breakfast. It was in walking distance to most things we wanted to go to, including Times Square. ||The parking at the hotel was weird. They told us to go to this lot around the corner not managed by the hotel. We went there and sat forever, and no one came out, so we couldn't go in. They take your keys and your car anyway which we didn't want to do. You have to call to schedule a pickup for your car when you're ready to get it, which we also didn't want. They didn't provide any other options other than to use Spot Hero. We ended up finding a lot a couple blocks over which was cheaper and self park. ||There is no lobby or anywhere to sit, so you'll have to go out for coffee or breakfast. |||Overall we had a good stay. The main thing is signage for the elevators, or for the front desk to at least explain...

DO NOT STAY HERE. My girlfriend and I decided to take a last minute trip to NYC and after searching for rooms, we finally decided to stay at Cassa Times Square and we completely regret our decision for MULTIPLE reasons.

1. We were told our room would have an "amazing view" -- this was not the case at all. When we got to the room, all we could see was an unused patio with tables and chairs stacked on top of one another.
2. In the rooms we were given, both the shower and sink did not work properly. The shower stream was sporadic and the handheld head did not work at all. Along with that, the sink did not turn off completely and was, if anything, mildly annoying.
3. the rooms were EXTREMELY DIRTY -- when we got to the room I went to hook my laptop up to the television, and the amount of dust behind the tv and on the tables was ridiculous. It looked like the room hadn't been properly cleaned in MONTHS. In addition, I put a clean towel on the floor of the bathroom in order to soak up some water, and after picking it up, the color of the towel was completely different -- from white to black (Mind you, this was all within 2 hours of us checking into the room.)
4. Finally, when my girlfriend was taking a shower, the ROD for the shower curtain FELL OFF THE WALL and hit her. Luckily she was okay, but when we told the hotel staff, they didn't seem to care one bit. We spoke to the general manager (Fred), and instead of trying to resolve the issue at hand, he tried to blame my girlfriend for the rod falling on her -- telling her "if you hadn't pulled on the curtain, maybe it wouldn't have fallen on you." In addition to this, he was extremely rude to us when we were trying to talk to him -- raising his voice at us multiple times, blaming us for the issues we had to deal with, and telling us "since nothing happened to her, we're not going to do anything about it. It's not our fault that the rod fell on her, you chose to stay at this hotel." All in all, he was extremely unprofessional throughout the entirety of our conversation.

I don't understand how these people pride themselves on being a 4-star establishment, but operate as if they are running a 1-star hotel. We were extremely disappointed with our stay at the Cassa Hotel in Times Square and we would NEVER...

I will be staying at Cassa EVERY time I'm in the city from now on. As a frequent NYC visitor, I have stayed in many, many hotels all over the city and this was by far, the best experience I've ever had! My bestie and I stayed for 3 days/2 nights for a girls weekend.

LOCATION I wanted an affordable room that was centrally located so we could hit all the tourist spots and have easy access to the quieter neighborhoods I love visiting. And Cassa delivered! Located in Midtown West, almost in Hell's Kitchen, it's an easy cab ride down to the Financial District, and a quick walk to Midtown, the Theater District, Central Park, UWS, etc.

ROOM Our room was absolutely perfect, so large for the price! Clean, bright, with a nice view (not just of an alley or other buildings like some large hotel chains), and we never heard our neighbors! The hallways/elevators were very clean as well!

SERVICE 500,000 stars. It was rainy the day we arrived... Jessica greeted us and ushered us into the FREE DAILY WINE HOUR right away. She got us all checked in while we sipped on FREE WINE, and then made sure we had everything we needed, knew where to find COMPLIMENTARY breakfast in the morning and assured me we could late check out (2p) on Sunday. Cesar was our go-to guy! He was so gracious during wine hour, and then delivered our fridge and complimentary champagne to our room! Lastly, Lucy checked us out and was so sweet and helpful, making sure we had all we needed to get back home!

AMENITIES Besides the aforementioned complimentary daily wine hour and complimentary breakfast, if you book direct on their website you are offered a room upgrade (if available), early check-in, late check-out, and a complimentary bottle of wine or champagne! The last thing to note was the GORGEOUS rooftop terrace! We loved taking our free wine up there! So spacious with lots of seating and even a grassy area and kids toys! There was a jacuzzi but it was not in use during our visit in early April. Not all rooms have a mini fridge, but we requested one and it was delivered soon after getting our keys and getting settled in.

I could go on and on about how wonderful Cassa was. I literally have nothing bad to say about it. If you're traveling to the city, Cassa is the place to stay!!...