Metro by T-Mobile — Local services in New York

I used to work for metro PCS and this store has the WORST customer service I have ever experienced. Apparently the customer is never right when going to this location. I walked in with my own device and just needed to connect it with service. They insisted on getting me to buy a phone instead. The phone I had was perfectly fine and they refused to give me service. They spoke to me like I was an idiot And didn’t know what I was talking about. As I was leaving, the young man with the glasses tells me to give him business. Clearly letting me know that he’s trying to hustle me and for me to just take the “deal” they were trying to give me. Every time I go to this store for anything, it is more obvious that they do not know what they are doing. I highly recommend you DO NOT COME HERE!!!! Unless you want to be swindled and robbed with horrible...

My parents, who don't speak english, have been told to buy the latest phone because the phone they have is too old. But this isnt true. They buy phones their all the time. The workers are tricking my parents to buy their phones. Also, they almost never attend to their issues correctly. In addition, the workers have a terrible sense of customer service. They speak to you as if you are just another customer, with...

I’ve been calling their store phone for almost 2 hours now during business hours and NO ONE answers the phone. I’m trying to inquire about buying a new phone and their prices for it this just confirms I should not deal with metro pcs as my carrier , I was having doubts before and now it’s confirmed. I’ll just go with my gut and purchase from...