Madison LES Hotel — Hotel in New York

This is a very good, clean hotel for NYC money. If you are not familiar with the city, or it's your first visit it might not be the best choice. I have lived here before, so I was familiar and knew what to expect. Rooms are small but for one person, are just fine. There are other rooms with two beds which might be bigger. Checking in at the peak check-in time took awhile as there is one concierge at the front desk. Hotel and rooms are in a conservative modern decor/no frills and clean. Bed was comfortable. Water was hot and good pressure. Big tv and small table with chair. Mini fridge doubles as bedside table. Room was refreshed each day. I stayed 3 nights, and then rebooked for 2 more due to the Newark/ United problems. I needed an iron one day and they brought me a steamer which was nice. Adequate toiletries were supplied and of decent nice smelling quality- even shower caps and razors. Room slippers and cloth bag in room as well. 3 wooden hangers- it would have been nice to have 2 more. Breakfast was good! Nice selection of yogurt, bagels, bread, cereal, waffles,coffee, 4 different juices and even fresh fruit. There are snacks, drinks and water always for sale in the lobby and free coffee, which was nice. One drawback could be: location is a little funky. On edge of Chinatown and right under the Manhattan bridge. Sound of train rumble wasn't bad in my opinion, and I actually found it comforting. But, it is really just a 5 minute walk to things to do on the lower east side. You are one block from the F train which can take you pretty much anywhere with connecting trains. Another drawback could be sound volume on the floors. You can easily hear people in the hallway, so if you have partiers staying on your floor, that could be an issue. I, however did not experience that. There is a roof deck that is accessible which is nice for fresh air. The floor of it is covered with a squishy astroturf ground cloth which felt weird to walk on. I felt like they needed one or two more tables and chairs up there too. But, it gives a great view of the lower east side. Room furnishings had the occasional bump or scratch, but those are things I tend to notice, and not that big of a deal. I felt safe in the area walking alone, but if it's your first solo trip to NYC, you might feel a little uneasy and you would just need to make smart choices about how late you are out and just be aware of your surroundings. The hotel is nicely lit up at night. You don't come to NYC to sit in your room, so I found the accomodations serviceable, clean and pleasant, after a day of exploring the city. I would...

We checked into the room at 2am on the 17th of august. They told us over the phone that it will accommodate 4 people but the beds are so small so if you’re a group of 4 you will sleep very uncomfortably. Especially if you’re tall. When we first entered we noticed a strange smell in the room. When woke up that afternoon, while we were getting ready for our business meeting we noticed that there was two big yellow stains on our blanket that we slept with. We were very disgusted and we’re going to request for room service to come in and change it. that wasn’t the only issue. The bath tub wouldn’t drain without holding the drainer manually which took around 5 minutes each person to drain after a full shower and we were standing in our shower water while taking a shower which was very unsanitary. When we left we told the room service employee that was working about the issues we had. We went down stairs to request another bedroom but there was a long line of people that we’re checking in so we didn’t have the time to talk to customer service as we were in a rush. When we got back we noticed that room service came to our room but didn’t address any of the issues. She made the beds but didn’t change and of the blankets, bedsheets and our towels. At this point we were upset and felt like the hotel wasn’t providing the service they promised and didn’t meet the standards of the star rating they advertised. we spoke to Luna the employee that was there at the customer service desk but she was no help and we explained to her our issues and showed her that photos of the room and issues we had but she kept dismissing it. We told her we were not satisfied with the hotel and we prefer to stay somewhere else so we wanted to get a refund for the rest of the stay. She told us we already prepaid and there’s no way we will get our money back because it’s a part of the “policy” and we already pre paid. This makes no sense. We came to the hotel with a certain expectation and standards that were not met. This should automatically void the “policy” because the agreement wasn’t met. We explained this to the staff and requested to escalate this issue but they kept shutting it down. We even offered to show our proof but they didn’t even want to hear it they could care less. This hotel doesn’t prioritize its customers/guest. It prioritizes money over its...

My Family had an incredibly disappointing experience at the Madison LES Hotel, and I cannot recommend this place to anyone. From the moment we arrived, the customer service was shockingly rude and unhelpful.||||When we checked in, we had a party of four adults and one child. The front desk lady informed us that because our reservation was for four, the child couldn’t stay. We were like, what?! Then she said the child could stay if we paid an additional $50 per night. Who says that? We ended up paying an extra $100 for the child, which was frustrating and unnecessary. They did upgrade us to a small suite and added a cot, but the room itself left much to be desired.||||The bathroom was a major issue. The shower tiles were old and chipped, and it was nearly impossible to figure out how to get hot water. After several attempts, we had to call the front desk, and the instructions were absurd: "Turn left, turn right, and wait five minutes." Additionally, the sink in the bathroom was clogged and wouldn’t drain, which felt unsanitary and disgusting.||||The hotel's "Continental breakfast" consisted of bread, fruit, and coffee—not much to write home about. When we asked the front desk lady for recommendations on what to do in the area, her response was, “Nothing.” It was like she couldn’t be bothered to engage with guests or offer any helpful advice.||||To make matters worse, my father accidentally left his cane behind. When we called to ask if they could mail it to us, offering to pay the shipping costs, they outright refused, claiming they had no mailing service. It was an unnecessary display of poor customer service.||||The only redeeming aspect was one gentleman who, upon our early arrival, offered us complimentary drinks. However, even this small gesture was undercut by the same front desk lady, who limited us to water only.||||Overall, this was one of the worst hospitality experiences I’ve ever had. The facilities are outdated and poorly maintained, and the service is appallingly rude. I have no idea how this hotel maintains its four-star rating. Save yourself the trouble and...