Nine Orchard — Hotel in New York

Pros: |• The interiors are lush; the reception is small but does the job; the Swan Room (where I had breakfast) a true highlight; and the guest-only room on the second floor wonderful. |• The bathroom was really good, it was spacious, clean, and the shower worked very well. Nice and simple, clean and tidy, spacious and nicely decorated. |• The hotel has a boutique feel. The lifts are padded and very atmospheric|• The bed was super comfy as were the pillows and the duvet. I was so comfortable. |• The amenities were very good with water in the room, well stocked mini-fridge, and slippers and a bathrobe. |• The hotel restaurant is a vibrant restaurant (Corner Bar) where I had a couple of good meals. |• The location for the the museums I was interested in (The Tenement Museum and the Merchant’s House) |• The staff’s friendliness was a little bit up to them, but some went above and beyond to get me on time to where I was going. |Cons: |• The room was very small and with two suitcases it was impossible to get stuff organised. There was hardly any wardrobe space, some hangers only and now shelves at all. Very limiting and I was travelling solo. If I was travelling with someone it’d be impossible. |• As above, no cupboard, and hardly any wardrobe space|• I don’t like food in the room so the cookies on the side table were not great for me. |• The service was good, but my things kept moving. For one, my bed things were in two small bags, and they kept going on little excursions around the room daily. Once, instead of on the bed they were on the windowsill. Another time on the desk. I’m used to having my bed things kept on the bed after the bed is done. Similarly, I put the robe away from the hook by the toilet, but it kept reappearing there. |• The slippers are flip-flops, not great and not very comfortable, didn’t use them. |• There was loud music on when I came into the room, and I had to call the reception to find out how to turn it off. Some may find it atmospheric. I’m sound sensitive so it was uncomfortable. |• The area is a little bit incongruent with the price point of the hotel. I found it a little intimidating particularly on my first night and it prevented me from my usual post-dinner walk. |• As a solo traveller, I found the service in the Swan Room and the Corner Bar a bit of a hit and miss particularly in the evening. I was always offered an inferior table. When asked to be moved, I had to go through the rigmarole of ‘let me ask my superior’. This happened once even when the Corner Bar was empty and I early for my dinner. At the Swan Bar I just felt that larger parties were prioritised. |• I was only told about the guest-only room on the last night which...

We had one single night left to book in NYC after getting back from staying at the INNESS in upstate at the end of our honeymoon and lucked upon this new hotel opening. It's been beautifully restored, the attention to detail, the curation of all the spaces is truly stunning. We also ate at the Corner Bar located inside and it was wonderful, although could do with more veggie / vegan options. Sidney was a delight, such a nice employee and really helpful when checking in. The rooms were so mindfully created, the speakers / sound system and playlists were great and the touch of having a cookie left on our nightstands was lovely. Comfy beds and nice hot showers. Views from this location are really fab too, especially if you're staying in one of the rooms higher up. I think the Swan Room could do with being a little less strict about pictures, especially if you're staying as a guest - as the room is so photogenic (I think they have some prominent / celebrity clientele stay sometimes and might have decided to make this rule to protect their privacy perhaps, but for people who are interested in interiors and architecture its a bit sad to not be able to document your stay freely) It doesn't have thee most relaxing feel to it and had a slight air of snobbery (we like to stay in beautiful hotels when traveling and we personally think every space should be welcoming to everyone and not have any kind of exclusive or judgmental atmosphere - both times we went for drink we were only allowed to sit at the bar and quite firmly told about the no photo rule which isn't the best of introductions to space, does risk coming across a little stuffy and pretentious) which brings me on to something we witnessed during check out. We were waiting to leave to go to the airport and watched what we presume was a senior member of management totally berate someone from the porter or restaurant team, the tone in which she took with the employee was super uncomfortable and really disappointing to see. I hope they are treating their staff with kindness and appreciation and this one, quite toxic display of communication was a singular event - even the staff at check in looked noticeably uncomfortable after the interaction. All in all would recommend a stay here but I think the internal culture needs a bit of a review and an attitude change amongst some...

A Shocking Decline in Standards I was a loyal customer of Nine Orchard since its opening two years ago, drawn by its exceptional service, talented staff, and the culinary genius of Ignacio Mattos, who set the bar high for this establishment. Unfortunately, since his departure, the hotel has become a shadow of its former self, plagued by poor management, unprofessional behavior, bland food, and a shocking lack of accountability. The decline became clear when my two pieces of luggage—valued at $2,300—vanished after being entrusted to the hotel staff. Despite numerous emails and calls over the past three months, the hotel has failed to provide a resolution. Their “internal investigation” went nowhere, they don’t know if it got stollen, lost, disposed…. And their insurance allegedly denied the claim without explanation. I am still trying to get proof of that from the staff who is not being cooperative. To make matters worse, they insulted me with a $500 refund and $500 in hotel credits—a laughable proposition given the value of my lost belongings.

Front Office Manager Chico has ignored my emails for weeks, and the hotel’s entire approach has been evasive and dismissive. It’s clear they’re either avoiding insurance liability or simply have no functional system in place to handle such incidents (which I doubt). During my last stay, I was sent to a room with undone bedsheets, a leftover “Welcome [someone else]” sign, and no turndown service—a stark contrast to their once impeccable standards. The new culinary offerings are tasteless, and it’s evident that the talent and care that once defined Nine Orchard have left the building along with Ignacio Mattos. This hotel’s rapid decline in management and service is alarming. For a loyal customer who has spent 10 of thousands of dollars here, being treated with such disregard is unacceptable. Nine Orchard is no longer the premier destination it once was. It’s now an overpriced, mismanaged operation where lies, incompetence, and negligence reign.

Think twice before booking—this place is...