The Gatsby Hotel — Hotel in New York

Extremely Disappointing Stay – Would Not Recommend|I had an overall poor experience at this property and will not be returning.|I chose this hotel solely based on its proximity to where I needed to be. The total cost for a 3-night stay was $1,156.22, with an additional $51.63 charged at check-in—referred to inconsistently by staff as either a “hotel fee” or an “incidental hold,” depending on whom I spoke with. I will return to this point later.|Upon arrival, I found the entrance confusing and poorly marked. The automatic doors were locked, requiring guests to either use a key or press a call button and hope for a response. After waiting several minutes, I was eventually let in.|I had booked my reservation through American Express Travel, linked directly from my AMEX card. During check-in, I was met by a front desk employee named Samantha, who proceeded to lecture me about the drawbacks of using third-party booking sites such as "Experian" (presumably she meant Expedia), claiming that reservations made through such platforms are not cancellable. My printed reservation confirmation clearly stated that it was fully cancellable, but I chose not to engage as I had no intention of canceling.|After a long day of moving a family member into a new apartment, I simply wanted to relax. Upon entering my room, I discovered the following issues:|The television did not work.|The hotel phone was inoperable.|WiFi was extremely unreliable.|The main light bulb in the room was burnt out.|I returned to the front desk to report these issues. Samantha offered to move me to another room, but I declined due to exhaustion and instead asked that maintenance address the problems the next day. After troubleshooting with my husband (an IT professional), we concluded that the error message on the television suggested the property had not paid its DirecTV bill.|The next morning, I spoke with another guest in the elevator who confirmed that his TV and hotel phone were also non-functional. I stopped by the front desk to report the ongoing issues again, and staff acknowledged that there were widespread problems with both phone and TV service, which they claimed they were "working on."|That evening, I returned to find that the issues persisted. Again, no resolution. That night, my stay was further disrupted by a loud, unsupervised party involving underage guests running through the halls, slamming doors, and congregating near the stairwell adjacent to my room. I attempted to contact the front desk, but again—no functioning hotel phone, and repeated calls from my cell phone to the main line went unanswered.|The following morning, I discovered there was no toilet paper in the room. I attempted to contact the front desk again by phone (cell and hotel line), but received no response. I was forced to go down to the lobby in person. It took an unreasonable amount of time for the attendant to locate a roll. When I asked for two rolls, he hesitated but eventually complied.|My third day was equally disappointing: persistent issues with room lighting, no improvement to water pressure, and a shower that alternated only between scalding hot or freezing cold—with no in-between setting. It consistently took over 10 minutes to produce any hot water.|I raised my concerns with every front desk staff member I encountered throughout the stay. Samantha, in particular, received multiple complaints from me, though I also dealt with at least two other staff members whose names I did not catch. On the final night, a young male employee assured me that I would receive a partial refund at checkout due to the numerous unresolved issues.|At checkout the next morning, I was again met by Samantha, who stated that no refund would be provided and that there were no notes on my account indicating any such arrangement. I asked to speak to the General Manager, Dario, whom I had left a voicemail for on Day 2 of my stay and never heard back from.|When Dario was reached by phone, he was dismissive, offered no apology, and reiterated that no refund would be issued. His reasoning was that because the reservation had been prepaid, he was unable to process any refund—even for the $51.63 charge at check-in, which had been described as either a hotel fee or an incidental hold. When I inquired about that charge—pointing out that I had not incurred any incidentals and, in fact, had not even been provided the opportunity to do so—he again refused.|Following the stay, I contacted American Express. They spoke with Dario directly and reported experiencing the same dismissive attitude. At that point, Dario apparently agreed to refund the $51.63, though I have yet to receive confirmation that the refund has been processed.|Conclusion:|This property is poorly managed, communication is inconsistent at best, and guest concerns are routinely ignored. The lack of basic functionality (TV, phone, internet), unreliable staff, and absence of meaningful customer service rendered this stay completely unacceptable—particularly at this price point. I strongly advise others to seek alternative...

This was the WORST night of "sleep" I've ever had.

I visited the hotel's website and booked a room, called at 11am on the day I was going to stay there to get an early check in and was told I would be called when my room was ready. Well, I never received a call. I checked in at 6pm, and received a room on level C. Well, level C is the basement, that is at street level. I was unlucky to have been placed in room C105 which is directly across the machine room and the elevator room. ALL night there was clanking and banging from the machine room. I called the front desk and spoke with Anthony requesting a room in the upper floors and was told that its first come first served and that they fill the rooms from top to bottom. Clearly, asking for an early check in was not enough warning to get a top room. Anyways, he assured me that the room was great and that he himself had spent some nights in that room and that I would sleep well once things settled. Well, things didn't settle and despite having the room's wall mounted fan on high, and white noise on my phone, I still couldn't get any sleep with all the street noise and the banging coming from the machine room.

The next morning, I showered and got out of there. I spoke with the morning shift front desk person, and told him about my experience and asked for the manager. I felt like I should have received some kind of compensation for my experience. He told me that the manager was not in, and would contact me by 10am. At noon, still no contact, I called back and was reassured that the manager would get back to me. Now, 3 days later and still no manager and no contact. I am appalled by the lack of customer service and accommodations.

All that aside, the condition of my room was terrible. My sheets were stained, and the towels in the bathroom had random long black hairs stuck to them.

UPDATE: 12/01/19 Ryan Gonzales, the hotel supervisor reached out to me and explained some of the difficulties that the hotel has recently been experiencing, he was very apologetic and offered to refund the cost of my stay and also invited me to come back and stay at any of the other hotels they manage in order to attempt to provide me with a better experience. I highly appreciated the level of customer service provided after my review was posted and hope that they continue to offer such great customer service moving forward. I changed my "service" rating to 5 stars as a result of this interaction and moved my overall rating of the...

I had the displeasure of staying st the Gatsby Hotel a second time (check in .7. 22.2020) because a friend of mine likes the Gatsby Hotel for its location. If it isn't for the location, then DO NOT STAY at the Gatsby Hotel.

Even worse the second time. 1st room we got the air condition was not working, and the lights in the bathroom started to flicker soon after we entered the room. Called front desk for a room change, was told we need to vacate the room and go to the front desk to pick up the new key. The last time we stayed here, we were summoned to the front deal to go retrieve a broom and dust pan to clean up broken glasses in the room from the last guest. It was never cleaned by housekeeping. Btw, the phone system is not working.

The Gatsby Hotel located at 135 E. Houston Street in the LES (lower east side) of Manhattan, nyc looks a lot better from the outside. The hotel is a mini hotel.

A friend of mine rented a room on Friday, April 24, 2020 for a weekend retreat to get some R&R and to cram for a Exam that he had the next day. I was there for moral support and to keep him on track.

We wasted a couple of hours doing domestic work in our hotel room, because there was broken glass on the floor of the room when we checked in, and the staff was made aware of it. The individual sweep the glass to one side of the room, and missed a few shards of glasses which my friend step on later in the evening. At that point, we figure it would be wise to take care of the hazardous condition immediately before we step on more glasses.

We called down to the front desk to inform them of the situation, and we were told we would have to go and retrieve the broom and dust pan ourselves and clean up the glass as well. Well, we did not have a choice because we did not want to get hurt by the shards of glasses again and end up have to require the services of Mt. Sinai Beth Israel Hospital’s Emergency Room, especially during the height of the CoronaViruse Pandemic aka Covid-19_.

I will not even get into the conditions of the dust pan and broom. However, this entire episode is unacceptable to any guest of any hotel in the world. .the staff is definitely not aware of the functions of their positions, and the manager who oversees this hotel should also be reacquainted with his or her position.

I know, I know a very very long review that I normally do not write, but in the case of the Gatsby Hotel I could be more long winded.

I highly DO NOT RECOMMEND The Gatsby Hotel located at 135 East Houston Street of the EV, LES, NoHo neighborhoods of...