Queens Public Library at Long Island City — Attraction in New York

I was here today, 02/26/18 around 5 pm because I wanted to get a NYCID. Just for the records, before coming into this NYCID location. I was in another location in Manhattan on 46 street and Lexington Ave, I couldn't get to make me an ID in this location cause it was really packed, crowded; the reason why someone recommended me to drop by at this location in Long Island. So, I took a train from Grand Central to Queensborouh Plaza, then walked from there to this NYCID location, it took me around 17 minutes! So, when I make my way into this building and asked the security about the NYCID OFFICE, "ITS ON THE SECOND FLOOR" HE SAYS. HE WAS VERY KIND, ANYWAY, ONCE I FIGURED IT OUT AND GOT INTO THE OFFICE AND I SAW A WOMAN WHOSE NAME WAS RAMONA?? SHE WAS TALKING TO A COUPLE, SHE ACKNOWLEDGES ME AND SAYS TO WAIT..UNTIL THIS POINT EVERY THING WAS FINE, SO I WAITED FOR AROUND 10 MINUTE , THE COUPLE LEFT AND SHE ASKED ME HOW COULD SHE HELP ME? I TOLD HER THAT I WAS HERE CAUSE I NEED TO GET ME A ID AND I HAVE IN MY HANDS ALL THE PAPERS TO GET ME THE NYCID. GUESS WHAT SHE NEVER COMPLY WITH MY REQUEST, SHE WANTED TO MAKE AN APPOINTMENT FOR THE NEXT DAY!!!! I TOLD HER "LOOK, IM ALREADY HERE, I HAVE ALL THE PAPERS AND EVEN THE NYCID FORM WAS FILLED OUT AND YOU WANT ME TO MAKE AN APPOINTMENT FOR TOMORROW??? HOW IS THAT POSSIBLE, RAMONA WAS THERE WITH SOME OTHER GUY IN THIS OFFICE WHO DISAPPEAR WHEN I STARTED TO QUESTION RAMONA?? THERE WAS NO ONE WAITING IN LINE!!!! ACTUALLY, THERE WAS 000 PEOPLE!!!!!!!! THERE WAS NO WAITING LINE!!!!!!!!!!!!!!!!!!! THIS PEOPLE WERE SO LAZY, DISRESPECTFUL, GIVING EXCUSES BUT NEVER DOING THEIR JOBS!!!

SO, THIS IS WHAT I TOLD HER, LOOK, YOU WANT ME TO MAKE AN APPOINTMENT FOR TOMORROW WHEN THERE IS NO ONE WAITING IN LINE!!!! WEHAVE ALREADY SPENT 10 MINUTES TALKING BACK AND FORWARD, BY NOW, YOU SHOULD'VE BEEN FINISHED PUTTING ALL MY INFO IN THE COMPUTER AND WE ALL BE HAPPY... STILL, THIS LAZY WOMAN WAS TOO STUBBORN AND INSISTED THAT I NEEDED TO MAKE AN APPOINTMENT FOR THE NEXT DAY!!!

I BELIEVE THE STATE IS WASTING MONEY ON THIS PEOPLE LIKE RAMONA AND THE OTHER MAN WHO WAS IN THE ROOM EATING BUT NEVER DOING HIS JOB!!! THERE ARE BOTH LAZY RIPPING OFF THE STATE. GUESS THEY NEVER MISS OUT THEIR CHECKS!!!!

THE NYCID MUST CLOSE THIS OFFICE CAUSE KEEPING THIS OFFICE OPEN MUST COST A LOT OF MONEY AT THIS LOCATION. LETS USE THE NEW YORK STATE MONEY WISELY PLEASE!!! HAVE THESE PEOPLE EVER BEEN SUPERVISED????DO THEY HAVE...

I’ve been coming to this branch for 12 years now and have always had good experiences. The lady on the multi-media desk, the lady with strawberry blonde hair and the very petite lady with glasses at the central desk are always very friendly, helpful, polite.

However, the library’s response to public safety is appalling. I was trying to find books to teach a class and some guy sleeping in front of the shelf just starts randomly cussing and getting abusive for no reason. There are two security guards but what do they do? Nothing except ask the patron to leave citing “please stay away, he has already assaulted someone else he has some mental problem”.

I had to ask the staff to go and retrieve the item I needed instead. Wait what? If a person is in a shared, public space and is not reading, studying, looking for books but is instead threatening other patrons, you ask THEM to vacate the premises not the person minding their own business looking for a standard middle-school History book.

I usually bring my adult learners here to show them how to get an ID, library card, resources for citizenship and immigration help in addition to ESL learning books and material. I won’t be able to do that any more since I can’t guarantee their safety. Why pay city taxes if one has no right to use public facilities in peace?

A person has a right to defend themselves when using the library where the staff hired for that purpose refuse to. You can remove iconic buildings from a city but not protect a library patron from checking out a book free from unprovoked abuse and threats of physical harm? Seems...

This library is a complete bomb. Just to think of all the money that has gone to waste, albeit a decade ago, just to "revamp" and renovate the two conjoining libraries back then (Ravenswood and Queens bridge) Haven't been around the neighborhood or this library in over 10 years only to return for a visit to find a poorly run library with no direction. Outdated books, non-exsistent "customer service" so called employees that keep running in and out of a room instead of helping visitors. The employees here are way worse then the former employees that were working there especially the manager and two female librarians whom by judging from their demeanor you wouldn't even know they were that(this library was better both employee wise and infrastructure wise when it was the Queensbridge stand alone and Ravenswood stand alone libra place is only good for a hangout spot for the homeless, and it would be better put to use if they shut this place down and use it as an intake center for the homeless because that is what it has become anyway. At least then it will begin to...