Stay away, there is mold in this old motel. The owner/manager will deny it, but we saw it/smelled it first hand. It was in the 'garden' (there is no garden btw) building, although in one of my friends room they could smell it slightly in the main building as well once we moved there. We booked 3 rooms for 6 women, 2 of the rooms smelled so badly, but one had a dehumidifier and strong perfume smell that got sickening during the night. We asked about it at first, and was told it was nothing. Not true. We noticed next day, when the light was on in our room, the double lampshades between the beds had mold spots all over and into the fabric, wish we saw that at first. So, all night that mold was next to us that we breathed in. The head housekeeper was very nice and apologized, but the manager whom I suspect may be the owner, denied it even though he saw it himself. We asked for different rooms over the parking lot and compensation for first night. He told us we could have left the first night and found another place to stay and would have given us our money back, but we didn't stayed one night, so he refunded our 'cleaning fees' of $60 only. Why they charge 'cleaning fees' on top of the regular room rate, which comes to over $300 per night for this low-rate motel is an interesting way to get a few more bucks from the guest. We let him know we weren't happy with this, as we spent the entire night breathing in mold and chemical smell, but he refused, and I've waited for a week and a half to get a response from him, he doesn't care. The place used to be nicer, I believe, years ago. It is now under new ownership and is run-down. The location as far as proximity to restaurants, etc, is good, but, you can do much better as far as lodging in Ogunquit without putting yourself at risk. Also, this may sound trivial, but there is no 'sea view' at all, thought he photos you see in the description advertise otherwise. Had he shown interest, compensated part of the money (total of approx $2400 for 6 of us) we spent in the moldy rooms and assured us that the problem was being treated, instead of denying it, I would not have posted this review. I will be reporting it to BBB or health department as well, so that no one else could become subject to sickness, as many people are allergic to mold and could become very...
Read moreLocation alone can't carry this property!
Very disappointed in the condition of this property upon checking in. And even before arriving, I questioned a spike of $100 for just Friday night when I was staying for 4 nights, a rate higher than properties nearby. But, this is not even about the money.
Web site photos are dated and are not accurate! I am not alone in this opinion this weekend!
Upon arrival, the floors to room up on three flights were in need of much paint. Opened the door (that was missing paint as well) and was shocked at the very dated furniture. A wing chair with a patch missing, a sitting chair is from a dining room set from 1980 and not in great shape. The clothes area in the room had 2 hangers and there was no hairdryer, I found out the hard way after wet hair. Amenities?
Landscaping over run, don't look on the sides of the property (when you go to the ice machine). Pool area has 2 tables with umbrellas, one knocked over. Chairs at pool are stained gray and very uncomfortable. There is an area where there 'might' have been a whirlpool that is now a concrete block. Put in a firepit for Pete's sake!
Sitting out side your room, you 'share' chairs and the one outside mine was cracked/broken...plastic. Go to Reny's and replace!
I could go on, lots of other issues and have pictures to back me up.
Please don't make the $1500 mistake I did!!
I will say, and my neighbors staying at the complex agreed, the cleaning crew is super great. That is my positive. The proximity to town? Great, but you can stay at better quality nearby for same price.
I am not a 'review writer' at all, but on this one I really felt it was a bad experience and I am happy to back...
Read moreWonderful place to stay! This motel is just barely outside the downtown area of Ogunquit so you can avoid the majority of the traffic. It’s within a 10-15 minute walk to everything, which is necessary with the amount of traffic in the area. The morning of our checkin we received a text welcoming us and offering to text back with any questions or concerns. We inquired about early checkin and received a message back almost immediately explaining the early checkin process. When we walked into the office to check in they all had very genuine smiles on their faces and were incredibly nice and helpful. They again informed us that the texting comes directly to the front office and please text for anything. Our room was very clean and inviting and we felt incredibly comfortable. There’s a heated pool that was never overcrowded which was great. When we checked into our room we saw the cable wasn’t working, so we sent them a text message and then went across the street for lunch. We could see within 30 minutes Spectrum was on the property fixing the cable. They sent us a follow up message afterwards and informed us that it was fixed. We appreciated how much of a priority they put on finding a resolution for the issue. Every time we went into the office the employees were so nice and accommodating and we loved our stay. We definitely will be coming back and staying here again next...
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