Econo Lodge Pigeon Forge Riverside — Hotel in Pigeon Forge

The front desk staff were incredibly rude, on several occasions to several different people. Upon check in they were sparky and belittling a couple of women because they reserved rooms in different buildings. A separate worker checked me in, never looked up from her computer and just handed me a map with my hotel number circled. Within the same 10 mins another person checked in and asked what the breakfast options were the front desk commented " not enought for you?". When my mother inquired reserving another night "Laura" told her she couldn't use her points on a weekend and made her call the Choice line. The person in the phone told her that she could because of her choice status and proceeded to book the room over the phone. When my mother relayed this information to " Laura" she laughed and said they booked the Econo down the street and that their Evona would never be that cheap and that "they didnt associate with that one". Because of her attitude my mother kept the other reservation and when she told "Laura" we would just go to the other location, "Laura" laughed and waved at her.

When I made coffee in the lobby the next morning I told the desk that our carpet felt damp around the air conditioner and they suggested it was because of humidity. The room had smelled weird but it looked old and I just assumed it was normal. Over the 2 night stay the smoke smell grew as did the dampness and stickness of the carpet. When I woke up on the last morning the room was muggy. I informed "Bob" at the front desk and was told maintenance would be up when we left.

The breakfast staff was the nicest workers I encountered but the food offerings were cold and several dishes remained uncovered the entire time i was there.

Every area of the hotel smells like cigarette smoke. The dining area smelled like it where we ate. The pool area and the bathroom next to it was particularly bad. Our room had traces of it as well but was masked by the smell of the air conditioner breaking down.

I called the front desk and asked to speak to the manager about our issues. I was told she was at the bank and to leave her a message....she called and left a voicemail 4 days later and said she was "interested in my side of the story"

Never Again!

We did indeed go to the other Econo Lodge. While we were hesitant on arrival when we're pleasantly surprised to find the front desk staff incredibly kind and the room was more updated and bigger then it's exspensive...

There is alot wrong with this place. Im in a wheelchair chair and needed the disability lift to get in the pool, but it didn't work. I sent my oldest son the go ask the front desk if they could get it to work. They told him that they can tell him how to do it, but will not show us. After another guest tried to help, they got aggravated with the staff and they finally had the maintenance man come look at it. The problem was that the battery this machine uses was missing. He had to go track one down just so I can get in the pool. The room was really bad. They new I was in a wheelchair and still didn't give us a handicap room. The way the bathroom was set up, the door only swings in. The problem with that is that when you open the door to roll my wheelchair in, you can't shut the door. I called the front desk to ask if they could bring me a shower chair and the lady I talked to on the phone hung up on me. When I called back, I spoke to a gentleman and he said he will have maintenance bring me one. The room are very tiny. I couldn't even wheel my wheelchair through the room. Was not enough space. They had two different clocks with USB chargers and they where only in the center of the two beds. They didn't even match. No matter how low I would turn the AC down, it wouldn't go below 70 dagrees. I didn't say anything about that. The beds where the worse. Both beds where very small. My wife and I had the hardest time laying on the bed with not falling off the sides. The bed was rock hard. We would have to turn over about every 30 minutes because our hips would start killing us. There was only one kind of pillows in the room and they felt like they stuffed them with 2in by 2in hard phone pieces. They pillows where really uncomfortable and maid my ears hurt when laying on my side. We where told that the breakfast was good, but what they had was just horrible. The eggs tasted like they came out of a carton. The yogurt had no flavoring. All they had was 2% milk. The cereal was stale. The biscuits where hard. The gravy had a metallic taste like it came out of a can. There was not enough seating for the breakfast area. My wife and I where up all night because of the beds. This had to be the worst place I have...

We had wanted to stay at this location for quiet some time. So when the opportunity came up we was thrilled to get to go. Well it all went downhill at check in. My wife is in handicapped and needs a roll in shower. We booked the "mobility accessible" room with the river view. According to the pics of the room it was exactly what we needed. We checked in and went to the room where we discovered that it did not have a roll in shower but a tub shower combo with hand rails. I went back to the front desk and told them that they had put us in the wrong room and this is when we was informed that they did not have handicap accessible rooms with the roll in shower with the river view. I told them that I had called more than once to verify the room / reservation and he basically called me a liar. I brought this to the attention to the day shift manager the next day and she told me that I should of clicked on the little link that describes what is in the room. I told her that they should have accurate pics of the room when someone views the room they are reserving. Her only response was "sorry". They have since updated the pics for that room. You can't see the bathroom now. They wanted to change us to a room with a street view. That is not what we wanted nor reserved. We decide to keep the room that we was originally given. We went to Walmart and bought a slip resistance rug for my wife to use when getting in and out of the shower. Thanks be to God it worked out without her falling getting in and out of the shower. I called the customer care line when we got home and they was really generous (sarcasm). They credited our account a few hundred points to go towards another stay. Also if you want to eat the same thing every day for breakfast then their breakfast should be right up your alley. But dont expect to heat anything up, there is no microwave in the eating area. We had looked forward to this trip because we dont get to get away much. But this was one we wish we had to do over. Definately will be staying somewhere...