Surfside Hotel and Suites — Hotel in Provincetown

We love Surfside ! Stayed here for the first time in July and absolutely fell in love ! Within 2 hours of returning home, I just had to book another stay for this past weekend , and as anticipated , had an absolutely wonderful stay second time around . We are already making plans to come back next summer , and hopefully we can squeeze in a quick visit in the fall . Everything you need you will find at Surfside . My SO had never had the opportunity to take a vacation in his entire life , and our 2 stays at Surfside were my first vacations in 23 years! I honestly can not get enough ! It had been a really rough handful of years and we were at the point of desperation for change of environment and some downtime . Surfside is such a gem … extremely dog friendly ( key for us) perfect beachfront location ( key for us ) low key location ( a must have ) but close enough to all the action one could want, but just removed enough to fully be able to unwind and just chill. Fire pit and outdoor area is fantastic, staff is SUPER amazing and friendly / accommodating ,beautiful pool. Their bar is is really nice amenity to have . The beach right there is priceless . While we would not consider ourselves social , we meet a ton of wonderful people - guests at Surfside , staff at Surfside and also local residents of Ptown. The locals are very much advocates of Surfside , and that really says a lot and is a huge compliment to Surfside . We felt like we were on another plant during our stays even though we live in MA . I can not say enough good things about the staff and the operations . It takes so much hard work, upkeep and dedication to run a beachfront hotel as is, and then to make it through the pandemic and continue to work through all the repercussions from it. Thank you so much for our wonderful stays and can not wait to come back ! I would stay at the Surfside all season...

My family and I have always gone here, since I was little, I'm 35 now, and am sad to say I will likely not be going back. We have noticed a decline in recent years and always want to give it another chance, but I think we're done. To start, it is filthy. We moved a bed over slightly to make room for a pack n play, and under it was sand, dust, stains, papers, hair. They hadn't cleaned it in months if ever. Also there was mold in the bathroom, potentially black mold, probably very dangerous to breathe in. The air conditioner was hardly working, we had someone come up to look at it and they couldn't do anything about it, they suggested to leave the sliding door open for the breeze, which might have been possible, if the screen door lock wasn't broken. We had a toddler with us and couldn't risk leaving the door unlocked. Also the dead bolt lock on the front door was broken, they had to come up and fix that. The chairs on the deck were broken, falling apart. Beds very uncomfortable. All of these things were not isolated incidents, last year our lock was broken in a different room and it was pretty dirty as well. We spent upwards of $600/night for a waterfront room, including tax. For that money, nothing should be wrong. The staff was nice, but it is clear that they do not invest any money into their hotel and take advantage that they are one of the few hotels in P-town, charging people an arm and a leg, for what? Oh and the beach was not groomed at all, piles of seaweed everywhere. It's too bad, could be a...

One of the worst hotel experiences I’ve had. Stayed here during a major event and was shocked by how far off it was from what’s advertised.

The hygiene was awful - dirty beach chairs, filthy deck, elevator entrance covered in sand and flies. The “Oceanview” room is misleading: it shows a private balcony online, but in reality it’s a shared deck with people constantly walking past. No privacy at all, you can’t leave the blinds or door open unless you’re okay being watched.

Housekeeping was another letdown. Towels were swapped, bed made, but the bathroom wasn’t cleaned and the rest of the room was not even vacuumed. They even knocked on my door at 9:45am multiple times to ask if I needed anything, which felt intrusive.

On arrival, I found out there’s no proper check-in desk — it’s hidden in some room, with no signage. After a long trip, I had to ask around just to figure out where to check in.

The “complimentary breakfast” was pathetic - a tiny room with a fridge of frozen, plastic-wrapped eggs and a couple stale muffins. Nothing like what’s promised. Rooms are also very worn and badly need maintenance. My initial sheets had blood stains on them - completely unacceptable.

It’s also far from town / about a 20-minute walk to get anywhere decent. Given the high cost (thousands for a few nights due to minimum stays), this place is an overpriced scam.

This kind of bait-and-switch hospitality is exactly what’s ruining P-town’s tourism industry. I will never stay here again and strongly suggest...