Hampton Inn & Suites Pueblo/North — Hotel in Pueblo

We recently booked and stayed at the Hampton Inn & Suites at 4790 Eagleridge Circle in Pueblo, Colorado 81008. We stayed Wednesday June 12th and Thursday June13th and were there for my son's baseball tournament. After his game on Friday, we drove home (to Denver). That night we realized we left a baseball jersey hanging in the closet (room 427). We called around 10pm on Friday night and were told Housekeeping arrives at 8am and they'd need to check with them, and there was a new guest in the room. ||We drove back to Pueblo on Saturday morning for his games that day. We dropped our son at the baseball fields and went to the hotel around 8:30am. When we arrived, the front desk attendant was immediately defensive and said Housekeeping actually arrives at 9am on weekends. She also said it was illegal to approach the guests now staying in room 427 until 11am. We asked her if she'd like our phone number in case it was found and she reluctantly wrote it down.||We left and went to the baseball game. My son sat out because he didn't have the proper jersey. While we realize it was our fault for leaving it behind, this message is less about the jersey, but rather about the treatment we have received from the staff. ||My husband called the hotel around 10am and the front desk attendant said she hadn't had any time to check with Housekeeping, and again, she was unable to approach the new guests in the room until 11am. ||I called back a little after 11am and she said the jersey was not with Housekeeping and the guest in the room was still sleeping. I asked to speak with someone in Housekeeping and she said they don't allow guests to talk to Housekeeping and they don't speak English anyway. She said she had our phone number and would call when she had an update. The second baseball game started at 11am and my son sat out again due to the missing jersey. ||The front desk attendant called my husband a while later and said she had checked - it was not with Housekeeping and not in the room's closet. Where could it have gone?||My husband called the Diamond Status line today (Tuesday, June 18th) and they patched in the General Manager in Pueblo. The General Manager read a report from the front desk attendant about the incident, which claimed when we came to the hotel on Saturday at 8:30am we told the front desk attendant the jersey had been found in our luggage in our trunk? LIE. Why would we come to the hotel to report the jersey had been found? Why had we made so many calls to the hotel last Saturday?||We offered a reward for the return of the jersey with no questions asked. The General Manager asked where they should put a flier we made at the hotel with a photo of the jersey. Do you think it will actually be posted? We don't either. ||Besides leaving the jersey behind, we take responsibility for not reading other reviews before booking our stay at this specific Hampton Inn. We are reiterating the other guest's experiences. All the front desk attendant should/could have said, "I'm so sorry and we'll do everything we can to help you find it." DO...

We recently booked and stayed at the Hampton Inn & Suites at 4790 Eagleridge Circle in Pueblo, Colorado 81008. We stayed Wednesday June 12th and Thursday June13th and were there for my son's baseball tournament. After his game on Friday, we drove home (to Denver). That night we realized we left a baseball jersey hanging in the closet (room 427). We called around 10pm on Friday night and were told Housekeeping arrives at 8am and they'd need to check with them, and there was a new guest in the room.

We drove back to Pueblo on Saturday morning for his games that day. We dropped our son at the baseball fields and went to the hotel around 8:30am. When we arrived, the front desk attendant was immediately defensive and said Housekeeping actually arrives at 9am on weekends. She also said it was illegal to approach the guests now staying in room 427 until 11am. We asked her if she'd like our phone number in case it was found and she reluctantly wrote it down.

We left and went to the baseball game. My son sat out because he didn't have the proper jersey. While we realize it was our fault for leaving it behind, this message is less about the jersey, but rather about the treatment we have received from the staff.

My husband called the hotel around 10am and the front desk attendant said she hadn't had any time to check with Housekeeping, and again, she was unable to approach the new guests in the room until 11am.

I called back a little after 11am and she said the jersey was not with Housekeeping and the guest in the room was still sleeping. I asked to speak with someone in Housekeeping and she said they don't allow guests to talk to Housekeeping and they don't speak English anyway. She said she had our phone number and would call when she had an update. The second baseball game started at 11am and my son sat out again due to the missing jersey.

The front desk attendant called my husband a while later and said she had checked - it was not with Housekeeping and not in the room's closet. Where could it have gone?

My husband called the Diamond Status line today (Tuesday, June 18th) and they patched in the General Manager in Pueblo. The General Manager read a report from the front desk attendant about the incident, which claimed when we came to the hotel on Saturday at 8:30am we told the front desk attendant the jersey had been found in our luggage in our trunk? LIE. Why would we come to the hotel to report the jersey had been found? Why had we made so many calls to the hotel last Saturday?

We offered a reward for the return of the jersey with no questions asked. The General Manager asked where they should put a flier we made at the hotel with a photo of the jersey. Do you think it will actually be posted? We don't either.

Besides leaving the jersey behind, we take responsibility for not reading other reviews before booking our stay at this specific Hampton Inn. We are reiterating the other guest's experiences. All the front desk attendant should/could have said, "I'm so sorry and we'll do everything we can to help you find it." DO...

The hotel appearance was great but the customer service was absolutely terrible, Brandy, the heavier set Caucasian lady with glasses charged my card a second night without my authorization and then gave me an attitude when I asked her about it as if she didn’t make a mistake…

I didn’t like feeling like I was taken advantage of and then smirked at by her about the situation as if she was happy about the error in her ways, but the breakfast was solid and the gym/pool area was well kept up with.

It’s sad when one or two bad apples brings down the overall hotel experience but without her there and her seemingly lack of concern for guests, it would be a 4 star experience.

The brunette front desk lady was great, but the manager, however Bibiana Victoria, wasn’t to much concerned with the fact that a guest at her hotel was taken advantage of, it wasn’t until I spoke to other Hilton employees via phone call, that the situation was assisted with…

Brandy and Bibiana should be released and replaced, this is coming from a regular Hilton Honors member and lover.

This was the worst experience at a Hilton hotel out of my last 10 Hilton stays because of one front desk lady and her knowledge lacking manager…

I can’t express my disappointment with those two enough, 0 stars for those two, the rest of the hotel experience wasn’t so bad.

I would like to see some changes made at this location and for this location to prosper and be as welcoming to guests as other Hilton locations I’ve experienced.

It’s a shame, what I experienced at this location and the unecessary calls that had to he made to get the situation resolved.

I hope they do better in the future,...