La Quinta Inn & Suites by Wyndham Pueblo — Hotel in Pueblo

Firstly, I've never before felt compelled to leave a negative review for anything. Sure, I'd been wronged in the past, but never to the point of feeling that I owe something to potential patrons; a public service. That said...

I called to reserve a room for a friend in need; a single mom of 2 that needed a place to stay for the night. I asked what tonight's rates were, and I was told $95 / night. I then asked if there was anything less expensive, there wasn't, and so we proceeded. I provided payment information, and reserved the room in my friend's name. All seemed fine.

About 10 minutes later I receive a confirmation email that stated the reservation was 10 days from today, and not tonight like I’d specified; a simple misunderstanding. I called back to adjust the reservation, and was informed that tonight's rate was now $20 more. I explained the supposed misunderstanding to the agent, and he wouldn't budge. I asked to speak to the manager, and the manager stated he'd need to review the original conversation's recording to verify the information. I was placed on hold.

10 minutes later he picks up and verified they were in fact at fault, but could not honor the price promised. I then asked that my reservation be cancelled, at which point he informed me my friend would need to call and cancel.

Needless to say I got a bit angry at this point. I made the reservation, they just listened to the recording of me making the reservation, yet I could not cancel the reservation that I made. Very frustrating!

Again, I seldom complain. I'll eat something that wasn't prepared right as long as it's safe for human consumption, but I'll never be fine with being called or insinuated a liar. Beyond that, if it's policy to not allow individuals to cancel a reservation on behalf of someone else, then it should also be policy to disallow making a reservation on someone's behalf. Of course I understand under normal circumstances why they'd prevent one person from cancelling another's reservation, but they'd just reviewed the phone call in which I made the reservation.

In fairness to La Quinta, I called corporate and they cancelled the reservation without issue. It's only the local faction that gave me resistance.

There's a possibility all the wrong stars aligned today, and this may be a unique situation, but is enough for me to never consider La Quinta for anything beyond an exercise in idiocy.

AND if you're considering a stay in Pueblo, there are many nice hotels in the area that aren't La...

I stayed here for a week, was in room 110. A deluxe king. Everything with this stay went so smooth! Check in was flawless, quick 2 minutes. The agent was so friendly and nice! Room was clean and spacious. Bathroom was nice with big mirrors. Toilet paper was actually kinda decent…. The sheets were clean and maintained. As well as the room and hotel in general. It’s not perfect. Remember your paying for a budget hotel. The mattress I trusted was clean as they had a whole zip up mattress protector on it and then a fitted protector over that. My only complaint with the bed are the 5 small pillows. Would prefer 4 standard. Seems to be something with Wyndham and not the hotel itself….. also the mattress is more firm then I prefer. But it was comfortable. The fridge and microwave had a cute closet they hide in. The staff were so friendly and polite! During check out today, there was a guest being extremely rude to the desk agent and the agent held it together. I could tell she was biting her tongue (I felt so bad) I ended up barking at the customer because she was being so disrespectful and the agent was being so nice and patient! Breakfast is beyond simple. Do not get your hopes up for a full buffet. My only complaint about the hotel is the couch in the deluxe was shot and so completely uncomfortable I couldn’t sit on it. So next time I wouldn’t spend the extra for it. WiFi speeds were awesome for a hotel. I usually saw 150/30. Which was awesome cause I like to game at night. Overall, I spent on average $103 a night including taxes. I think it was worth it for the most part. For those complaining in the reviews. It’s not a Hilton or Marriott. Your getting what...

I was there over fathers day weekend;i have no legs cant walk at the moment. My experience was none to great we ordered a handicap room didn't get one we got a room were the bathroom door was two of those saloon style doors but full instead of the circle on top and space on bottom the door didn't lock the toilet was extremely low i had to basically fall out of my chair to sit on the seat getting back to the chair was even harder taking a shower a no go they had a normal tub and shower no shower seat if i took bath id Have to slide out of my chair into the tub which was a pretty good height drop getting out is the easiest but getting out forget about it wanted to get in pool they had a little chair to let handicap people use but the remote was destroyed so that's not happening unless i figure out my own way in which was definitely unsafe to say the least public bathroom had been cleaned but no toilet paper or paper towels i had to go bad no time to ask for to for some luckily my son was came in id if been wiping with seat covers not going to get me clean at all i go to wash my hands no soap or paper towels so i skipped that now for the good part we had friendly service clean hotel and room oh the beds were high very hard to get in thankfully i have one leg that was amputated below the knee and have incredible upper arm strength so i was able to scoot but had to make sure i was able to scoot far enough to be safe which was hard to to imagine being about a foot below your bed and you have to scoot in very hard to do the positive things is why im giving it 1 star otherwise id give it 0 or a...