Room & Home Contemporary Furniture — Local services in Linden

Horrible customer service. Everyone is extremely arrogant and rude!! Came by today to buy furniture and was a bit annoyed at the employees tone. I went to this store along with other near by bc I needed dinning room set I could go home with that day if not early morning the following day. I looked around picked one out and when I asked if it was in stock she said yes but delivery would likely be for Friday. I said “ okay can I pick it up myself today or early tomorrow” to which she replayed “oh you don’t want to do that bc you’re not going to be able to put it together and you’ll voice the one year warranty” So I decided to leave as they couldn’t accommodate my request to pick up the furniture myself. When I told her I was gonna think about it and come back she said “oh I thought you were hear to buy something today but here’s my card”

I was there to buy something…. BUT you are telling me I cant pick it up??? Bc I can’t put it together???

Anyway, I leave and after thinking about it I decided to call back to see if she’ll just let me pick it up idc about a warranty and i can put together a table and some chairs. The person who picked up the phone was very aggressive and rude and told me I needed to come in to make an order.

So I drove back and was told they only have 2 chairs in stock so I would have to wait until Friday regardless knowing that I needed the chairs for today or tomorrow I looked around the floor displays for other comparable chairs that may be in stock and started writing down the prices so I didn’t have to walk back and forth so many times

when suddenly I hear this obnoxious and RUDE voice saying “if you’re writing down the item number to buy online you’re not gonna find it bc our numbers are different”

Which left me in full shock bc if I wanted to order online I would, and honestly I’m glad she was rude bc I just got the same chairs online for much cheaper with overnight shipping… I suggest you all do the same bc the customer service here is trash and these people think they are above you but are miserable selling furniture all day.

Losing a ready, willing, and able buyer bc you don’t know the first thing about customer service is kinda...

If you see this place RUN!!!! Run fast n Run Far! They sell overpriced cheap furniture that falls apart and breaks the same day it's delivered to you. I bought a king size platform bed last month 12/2014 and literally hours later it collapsed on us. When I called the next morning to report the incident I was directed to the manager Tom. Tom said I broke the bed bcuz I moved it. So bcuz I moved the bed it broke? Yes I know this sounds ridiculous. This means I can never toss and turn in the night or even have whoopi with my boyfriend. Wow!!! They sent a tech to temporarily fix it after 3 calls. The bed of course collapse again 3-4 days after that. Technician #2 comes and temporarily fixes it and it lasts for almost 1 month. That's it I've had it! I want my $1600 back! Tom of course insists on sending tech #3 . At this point this bed is useless and how many times are you going to send a tech? My back n neck is hurting from all the times it collapsed in the middle of the night. Tom never offered an exchanged or a refund. Is this where you want to buy your furniture from? I wished I would of read all of these bed reviews prior to purchasing this nightmare of a bed. Tom I'll see you...

The furniture is very nice, but the company does not stand behind there merchandise. Go to get ideas, but do not make a purchase here. Pay attention to the business cards. No last name if you have an issue you will not receive any satisfaction. I purchased living room and bedroom furnishings. I had issues with the bedroom my nightstand had USB ports that never functions. Room and Home did not want to here it. You can purchase only if you don’t need support. I did see it online for less. The customer is not always right here! Run as fast as you can to a company that has ethics. If American owed means something to you this store is not. And he won’t tell you were he from either. No as good as its seems. It is a great experience unless you get something defective. Then you get the real deal which is no one wants to know who you are. I still had two rooms to furnish and I thought it would be from here! NOT! Buyer beware! You have been warned! Eric...