The Back Store : Saint Louis Galleria — Hotel in Richmond Heights

While I wish I'd had the same lovely in-person experiences in other reviews, my own experience of an online purchase from the Back Store has been terrible. They sent the wrong product, took over a month to even figure out what had happened or what they could do going forward, and have completely failed to figure out how to handle a return. Since Tempur-pedic mattress toppers are typically non-returnable, they're shrink-wrapped and boxed at less then half their normal size. In stead of providing a larger box to ship it back, the Back Store suggested that UPS would pack it for them (I checked, they won't without payment) and the shipping label link the Back Store provided isn't even valid. Jeff at the Back Store then suggested that I should go shopping to find and pay for adequate packaging myself, a completely unreasonable request for me to spend more of my uncompensated labor attempting to rectify their error, especially after months of emailing back and forth with them! They claim the would give me $5 to "cover my costs" for hours of my time to figure out and manage a return process for them. All the while refusing my refund. So frustrating! I strongly discourage shoppers from purchasing from the Back Store online. It's a mess. Pay a little more and purchase from a company that is able to handle shipping and fix their...

I was looking for a new mattress to help ease the shoulder and back pain I was getting from my old mattress. I started the search with internet research and a trip to a typical mattress store. On a whim I decided to stop by this store in the Galleria just to see what they had - thinking they would be more expensive. Surprisingly, their prices were cheaper for a bed I had liked from the other store. The sales lady at this store provided great insight into how to choose the right bed. I bought a bed here and feel like I made a great choice for less money than the other stores. Delivery and setup of the bed was easy with great delivery guys. All in all, I highly recommend you take the time to visit The Back Store. I had a great experience. They are highly...

I love this store so much husband and I where buying a Sealy highpoint and was going to to with mattress firm because I get PerkSpot discounts with them but The back store beat that by a long shot with a whopping $900 off!! They made the mattress affordable for us and with a slight up charge where able to have it delivered over 4 hours away where we live, at first I was skeptical because of how low the price was, but then the bed came (a week faster than estimated) and we are so happy and had the best night...