Panda Express — Restaurant in Richmond Heights

This location is managed by a very rude young lady name Ann that doesn’t respect her loyal customers. Yadira justified bad quality food preparation: noodles, chicken teriyaki black burnt taste, dry rice and soggy beef pepper/or hanged chicken. The fast food quality has been going down the last nine to twelve months. But the prices keeps going up. While portion size also has decreased. Several of the young male staff members cashier lack people skills and prefer texting on their mobile devices like Vickie. It’s sad that a customer that comes in five to ten times a month with family and friends to the St Louis Galleria Mall that travels across town every week missing the good taste has to experience negative attitudes by employees that are irritated by customers asking for napkins when the container is empty and straw wrappers and wet napkins are sitting in front of the register. Now we have to walk through the mall and lobby in bad odor like sewer problems. Just don’t understand how you can have only two people preparing all the food during evening hours but five staffers at 12-2 PM…? Customers also come for dinner before 6/7 PM movies showing and online orders after work between 5:30-6:30 PM. Bad experience has become a pattern and waiting for 15-25 minutes is pathetic too. While cook rushing and burning the chicken and skipping steps on the dry noodles and mushy flavorless rice. This isn’t hard but qualify goes down when customers and employees are set up to fail. Poor management too....

If i could give zero stars i would. Me my wife and two year old were the only people in line to order food. The two women that served my family were very short and rude. Rushed me through my order. And seemed disgusted with everything that we ordered. I placed my order first. The younger woman seemed aggravated because she couldnt understand my english and was very rude . I then placed the order for my two year old. After i placed the order for my son a woman walked up behind us waiting to place her order. The older woman then skipped over my wife and took the order of the woman behind us. I had to call the younger woman away from the register to take my wifes order since they seemed to not care. very rude.. and unprofessional. Both women shouldnt have their job if they dont like their job 🤷‍♂️. Smh Will never eat here again… oh yea and we ordered noodles and broccoli for my son. There was one piece of broccoli and about 6 pueces of some unedible garnish disguised as broccoli.. stay away...

I want to start off in saying that all the service was fine until I got to the cashier (if the service was being rated solely on her it would be 1 star), that being said and she was possibly having a bad day. Anyway they were out of a lot of non food items, they didn't have ANY DRINKS (no fountain drinks or bottled drinks), no chop sticks, and apparently no napkins. They have less selections of food than a stand alone restaurant. And finally the cashier was rude, and short with me, and I was not being rude or mean to her, she had a serious attitude, like it was my fault they were out of stuff. Anyway I ended up not eating there (which was my plan) because I didn't have a drink or chop sticks. So my food was cold and not as tasty as it otherwise would probably have been a little better. Honestly I didn't feel that great after eating it, something that I ate from here may have upset my stomach after eating it. I will also be rating this with the receipt survey to make sure they are...