Cinnabon — Restaurant in Richmond Heights

Absolutely ridiculous!! Ordered and paid online so we could have them for Christmas morning, drove 45 min to pick them up, got there 30 min AFTER our order was supposed to be ready, stood there for 5 minutes while both people working just kept looking at us but would not acknowledge us, it was a little confusing considering Christmas is 3 days away so they should be busy, some other people told us they were closed so after finally yelling to get their attention at a tiny stand they confirmed they closed because they had an order to fill 🙄 I had to argue with the extremely rude lady working that I had already paid for my order I just needed to pick it up and she finally while rolling her eyes at me turned around and grabbed my already packaged order that was sitting right there the entire time, I know it's hard to hand out already packaged and paid for orders but this is what you're paid to do, thanks for being absolutely miserable and don't worry we...

Only putting 5 stars so it’s seen. So I went to the mall today and was craving a frozen snack. I went to Cinnabon and saw the chillatas. As I opened my mouth one of the employees started to blend a drink. An smployee who was further away proceeded to ask me what I wanted. I tried to ask if the chilatas are textured. The employee gestures to the menu. Well the menu doesn’t have texture discriptions. I ask again, needing to yell over the blender. He points at the drink and said that’s how it looks. Like thanks, but why did I have to yell? Why couldn’t he walk up to the register and speak to me. Rude. I went to the Asian people next door and was greates and...

The cinnamon rolls are great. This location says open at 10. Walked around the mall for an hour still not open at 11. There are people there talking and not doing anything. Then when I came back at 11:30 there's nobody even there. Sad. The "workers" there are on their own time on the phone, yelling at kids, or leaving the area and going back. Finally around noon...