Silver Sands Motel — Hotel in Rockaway Beach

If it had not been for the spectacular view and very comfortable bed I would have given less stars. Room was not very clean at all and I do have photos. Black mold was coming through paint in bathroom ceiling with no fan or ability to open the bathroom window. Windows screen facing Beach was so dirty that you cannot even feel air coming through and the rooms were stuffy and didn't smell fresh at all to the point that you had to keep front and back doors open as long as possible. This did not feel safe doing so even during the day and on the ground floor. Room was for two yet only had one outdoor chair and it was broken to the point it was unusable and dangerous. Rooms need a thorough cleaning top to bottom and update inside and out. Front desk lady was very polite but I did not feel comfortable expressing these issues except for the broken chair outside because who knows if they are going to charge you for things that they should not because of reporting issues. And being short on staff who would have taken care of it anyway in a timely manner anyway? If I could have found another place to stay I would have. With all of the guidelines for hotels and with Covid this tells me that this establishment does not take it seriously. Needs more staff and I know this is hard to come by these days. It is a good thing that I took sanitizer of my own. Oh and the posted sticker on bathroom mirror for a minimum charge of $50 for possibly getting makeup, blood or other stains on towels is ridiculous. So what if you spill something on the carpet, bed or table? Do you not want it to be cleaned up asap? You do not have the staff to have them come and clean it up for you in a timely manner. So does that mean you may be charged for carpet and possibly linens as well if you accidently spill and or stain? They do provide two packages of makeup remover towelettes but no paper towels for any clean ups. IMO, it would be a very good idea for the owner of the property to take a thorough look into there...

At check in. I was told to stay out of barricaded parking lot (recently paved) carry my bags around to my room down small path past large blackberry vine yes it got me then thru dog doo between rusted shoping cart and discarded bed under stairs arrived at my room open door with key have turn door knob with key while giving a hard bump on door with my hip ok im inside floor dirty food and spills between bed and night stand bathroom sink was broke could only flush toilet by holding handle down hand towel had what appeared to be mascara or dirt sheets had multiple stains and flat pillows smelled of greasy dirty hair my daughter met me at motel we settled in everything going good we went to dinner and came back with no where to park due to vintage cars and trucks with cargo trailer taking up multiple parking spots so ok we're at theend of building next to blackberry bush so we parked behind my car with my daughters car next morning as we came out of our room a dirty looking man with a cigerette came running towards us say it wasn't a legit parking spot we tried to explain when we settled in for the night and voice that multiple parking spaces where being taken up by vintage cars we where told if we didnt like it we could stay at another motel so we immediately got on the phone to try to find another place to stay with no avail due to car show and citywide yard sales I will never stay at this motel again its dirty beds are hard later we found out this man that aproched us was the manger was not very business like Dont stay her please yes bugs flying out of...

Room was not the correct room we booked, it was very cold even with heater on high, beds extremely uncomfortable and the staff was rude. Best part about the whole experience was that after checking out, my debit card was charged $50. I thought, well that’s odd, and called the hotel to see what happened. The lady on the phone answered and responded extremely rude laughing at my inquiry claiming that there were comforters missing and that we were lucky she didn’t “charge us $250” for the “dogs” we brought in. 1. We don’t have any dogs, and we definitely didn’t steal any comforters from the hotel, they were stained and uncomfortable in the first place. I asked her to review the camera recordings to show that we had no pets and took no comforters. She laughed continuously at me and said she doesn’t have to check anything she can charge me for whatever she wants to and then hung up the phone. I called again and she declined the call, 4 times. On the 5th call she answered and I asked to speak with a manager, she said that there’s no manager and I asked when he will be in, she said she doesn’t know and she’s not allowed to tell me if she did know. Then hung up again laughing. I called again and was declined every time. I have since contacted both the property owner and property manager on facebook in hopes that someone will contact me back. If there’s video cameras everywhere then they should be able to see we did not steal anything nor did we have any pets. Save your money from going to this place, go...