Holiday Inn Detroit Metro Airport by IHG — Hotel in Romulus

The good part of my experience was my initial check-in only. The lady at the front desk was quick polite and efficient. Once I checked in I got into the room with the help of my son. I booked a room with 2 beds, for starters there was barely enough room for the luggage cart, the curtains were ripped, I didn’t want to be responsible for the

damage (which when I

tried to go down stairs

and notify the young

man at the desk he said

he’d make a note of it

he “wrote my name,

room #, etc. on a sticky

note. I then went back

upstairs and found only

sticky tape holding the

table lama bottom on

since the single plug in

had a loose

connection. We looked

around and decided it

looked clean and the

beds seemed fresh,the

bathroom was decent.

We decided to go down

for a short swim and

soak in the hot tub but,

the key card we had

just used to put in the

slot for the lights to turn on in our room

didn’t wouldn’t work in

the key slot for access

(being handicapped

and room on 6th FL

aways from the

elevator)

I went up to ask the

same young man I had

just told about the

damage to our room to

fix the card, he refused

even after I gave him

my name, key card, and room # and he pulled it up on the computer

was Not nice about it refusing to redo the keycard

and questioned me being who I said I was and told me I needed to

go back and get my DL

again even though I

had just spoken to him

less than 15 minutes

prior

however I lucked out

since the young lady

who checked me in

walked up and when he asked her and

she confirmed I was a

guest who she had checked

in he huffed and reset

the key card. I normally

have pretty good

experiences with any of

the Holiday Inns I do

stay at but, I also ran

into issues with what

appeared to be an

employee’s family who

were swimming in the

tiny pool and who

soaked our clothes,

shoes, and even made

a rude comment to me

about a minute after I

sat down in the hot tub.

The water appeared to

have just been shocked

with powder. We

decided to call it a night

went to our room and

had trouble figuring out

how to use the tiny

remote control for the

TV which had some

channels but, not much

to choose from or a way to know how to work it from initial turn on screen. I continued

to try and adjust the AC

so it wouldn’t keep the

room at sixty five/six degrees,

we never did get the

room above sixty seven degrees I know

this because even though I did

manage to fall asleep

before midnight but, not for long and my son was awake while I did sleep

the constant noise from

the airplane traffic

every minute kept my

son awake and woke

me back up at 4am.

Between the air traffic

noise, ending up on the

spot in the bed that was

apparently broken in by

time or a heavier body

weight, the cold, the

refrigerator making a

terrible constant noise,

and constant air traffic I

didn’t manage much

more sleep even with

fitted earbuds playing

my white noise for sleep and the TV on

with the air planes.

Finally about 8 am I

called down to double

check they still had

complimentary coffee

and creamer which was

Not Hot and the Hot

water was mostly

empty and not

plugged in. I ended up

using the coffee machine in the room for

a second cup of coffee

after I ended up getting

sick drinking the 1st

cup which I had to heat

in the microwave. I

would also warn

anyone like myself that

is handicapped and

doesn’t have sure

footing to stay away

from standing in the

shower’s in regular rooms with hand rails because it’s very

slippery once the water

is turned on. I

understand I used a

combo of points and

card for my room but,

that’s required a lot of

staying at other IHG’s to accumulate. I will Never stay at this IHG again. The hotel was in

obvious need of a good overhaul, the pics of the room I chose on the IHG site didn’t do a good job representing the actual room. It

makes me wary of

being willing to stay at other Holiday Inns and I would prefer spending

just a little more during my road trips with my kids back and forth to FL a couple times each year at

least. We enjoy taking

our time and having

quality time and

adventure and I need to

feel comfortable, safe,

and enough quiet to get

much needed sleep for...

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO.||AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary.||RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day)|Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude.||As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me.||Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. ||Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a...

I'm a avid traveler and I typically stay at IHG Hotels over others when I'm in certain areas. Check-in was seamless as I had did the check-in online the day before. So key was ready for pick up when we arrived. The overall appearance of the hotel when arriving was excellent. It was very clean and everything seemed to be where it was suppose to be. The mini store was stocked pretty well. The maid that we had cleaning our room did an excellent job. Ensuring we had fresh towels and trash was removed properly. I appreciate that. The only issues I had with the facility was the breakfast option, I didn't know that this hotel had a restaurant attached as I didn't really read. I'm use to locations having the breakfast buffet available and that allowed for everyone in our room who we registered to eat. However we only received two breakfast vouchers, and maybe that's because they are for the adults, but we had registered on our reservation a 15 yr old and a 5 yr old. Where told that 12 and under ate free and we also had another adult so that left us in a situation where they allowed the 15 yr old to eat free except she was restricted to the children's menu which didn't have to many options that appeared her. I also didn't like the fact that it wasn't a buffet that it was a order by menu. I did appreciate the cook to order Omelette but the limitations on what could be added didn't appease me as you had to pick 1 meat, 1 cheese and two veggies and I'ma a vegetarian and would have wanted to be able to add a extra veggie versus the meat which wasn't able to do that. The other thing that I had an issue with was the pool and hot tub. The pool was very cloudy, and had a lot of oil floating on it. Now granted it was also full of children but still I'm not sure if the filters were not working properly or what. Also the hot tub was very dirty water that water was clearly brown and it deterred me from using it. So I was disappointed in not being able to use that amenities while I was there because that is why I picked that Holiday Inn location, if I would have known that I would have chosen another location. Overall I was there for just two days, thank goodness it wasn't a long term stay. The waiter at breakfast was really nice and she was working alone and did a very good job managing everyone even tho she seemed as if she may have needed assistance to keep up...