Fairfield Inn St. George — Hotel in Saint George

Used my Marriott app and points to reserve this room for a final stay in Utah before heading home.

Check in was easy and picked up our room keys instead of using keyless mobile app. entry. Had ordered extra towels and bathmat via texting on app. Received confirmation that those items would be placed in the room for our stay.

At check in, there was just the afternoon mgr and the housekeeping person on site when we checked in. I inquired about the towels and bath mat, but housekeeping mentioned they didn't get that message from the app. However they immediately went and got the towels and bathmat for me to have in the room.

We took our luggage up to the room on the 3rd floor and got settled in. We didn't realize from the app that this was a pet friendly hotel. Pets are allowed on the first floor only, they need to be checked in and separate pet paperwork is signed by the guests upon check in, not via the app. No pets are allowed on the 2nd or 3rd floors for allergy reasons and other guests who don't want to be by guests who bring their pets with them when traveling.

After we were settled we started hearing a dog barking loudly every 5 minutes in a room 3 doors down from us. We were trying to rest from a long drive but this barking noise wasn't allowing for that. I went and spoke with the mgr and she explained their process for pets onsite. She was very helpful, and went to the room where the dog was on the 3rd floor.

The guests of the dog weren't in the room, and had left the dog by itself. The guest apparently had used the app to check in, used keyless entry and bypassed the front desk check in for their dog paperwork. The mgr then let me know she would contact the guest from their contact # they received via the app check in and see if they could return to remedy the situation. The mgr did let me know they had to leave a vmail at the contact # and wait for the guest to either contact them or return to the hotel. For 2 1/2 hrs we listened to this dog barking. We didn't wish to move our room since we had already settled in, before this dog starting barking. Our choice, but it seemed unfair to the dog that their owner made this decision to leave the dog in the room unattended and/or brought their pet with them when it was apparent the dog does not like being left alone.

However when the guest returned they did move out of that room and were relocated downstairs. The quiet returned to our floor that we needed to enjoy our evening from a long day of travel.

So this wasn't the best hotel stay regarding the situation with the barking dog occuring, but the mgr was very conscientious about getting the guest and their dog relocated.

I will be more careful in looking at the website which showed that it was a pet friendly hotel and probably opt to not stay at these types of hotel stops in the future. We love animals, but we understand they are at the disadvantage when their owners don't follow the rules, either knowingly or unknowingly and they wish to not be left alone.

My husband is allergic to some dog and cat hair, so if the room is supposed to be pet free and this type of situation were to occur, it would not be good if we were in that room afterwards.

5 stars for the mgr (Heidi) handling the situation for us, 3 stars for the interruption of our evening at the hotel. Our room overall was clean and adequate for our overnight stay. Bathroom sink, counter space was small. We liked having the coffee machine, microwave and fridge in the room. Fitness center was nice, and the elevator and stairways clean and easily accessed. We didn't eat breakfast offered in the morning that is part of the hotel amenities. Parking lot had enough spaces and wasn't too crowded.

Marriott, your app needs to have some way to better qualify guests with animals, and the keyless entry although nice can be a problem for guests who have pets and bypass the pet protocols set by...

The room I was given was as far away from the elevator and amenities as one could possibly get...150 steps one way to the ice machine. It was a bit rough on a disabled person, but I decided to go with it. I was only going to be there two nights. The bathroom had a slippery tub shower with zero handles, bars, or safety measures of any kind. My second night, I became extremely ill. I actually fainted, scattering my delivery salad all over the floor. I don't remember much until a security person pounded on my door because I was still in the room beyond the checkout time. I told him I was very sick and needed to stay. He left. At one point, I woke up and realized that I was laying on the floor. The phone was ringing. A woman called from the front desk. She went on and on about being unable to find my name in the system. I asked her to call an ambulance for me. She kept saying something about my name. I repeated my room number and again asked her to call an ambulance. At the time, all I could think was that I couldn't call 911 because I didn't know my address (I know it's ridiculous, but I was really sick). I regained consciousness or woke up (I'm honestly not sure which) the following morning. I dragged myself down the stairs to my car and realized my suitcase was still in my room. That's when I discovered that my key no longer worked. I couldn't get back into the building (I'd gone out the closest side exit). I drove around to the front and found a woman at the desk. I was so sick that I remember holding onto the cold counter in order to stand upright and pressing my cheek onto the stone. I told her my luggage was still in my room and that my key wasn't working. I said I was too sick to cope with whatever the key problem was and asked her to bring it down. She did bring me down my luggage (although a bottle of medication is missing). I don't remember much about the drive back to my folks′ place or even arriving there. But I distinctly remember begging for an ambulance when I was too sick to think clearly. No one, not one single person, came to my aid or even offered to help. Not even to call an ambulance. I thought I was going to die there. I thought I was going to die laying on this filthy carpet because I didn't know my address for an ambulance, and no one cared enough to call for me.

I had serious food poisoning. I was taken to the hospital immediately upon arriving back...

This review is to express my deep disappointment and concern regarding the behavior of one of your front desk employees, Marshall, during a recent interaction at your property this evening.

Upon calling ahead to inquire about the availability of a room upgrade—something that, as a Marriott Platinum Elite member, I understand is extended when available—I was told curtly that upgrades were only offered to members “willing to pay for them.” The tone was dismissive, and the response completely contradicted the benefits associated with my membership level.

When I arrived at the hotel to check in, I once again politely inquired about an upgrade. Instead of being greeted with professionalism or courtesy, Marshall made a condescending reference to our earlier phone call. He then escalated the situation further by accusing me of being threatening and trying to “leverage my status” inappropriately. His behavior was not only unnecessarily confrontational, but also deeply insulting—especially in front of my six-year-old daughter. I’m still shaking from the interaction- I’ve never been so insulted in my entire life.

His tone remained rude and argumentative throughout the check-in process, and the interaction was so uncomfortable and offensive that I ultimately chose not to stay at the property. Despite my decision, Marshall refused to cancel the reservation and instead attempted to intimidate me with threats of being charged, essentially trying to coerce me into staying at a hotel where I no longer felt welcomed or safe. I encourage you to pull the tapes and the video of the interaction both from the phone call that took place this evening as well as upon my arrival at the hotel approximately 11 PM.

This experience was completely unacceptable and does not reflect the level of service and respect I have come to expect from the Marriott brand as loyalist with over a decade and lifetime status. I trust that you will take this complaint seriously and take appropriate action to ensure no other guests are treated in such a manner. I’ll also be reaching out to my contact at Mr Marriott office as this is by far the absolute worst experience I’ve ever experienced.

I would appreciate a response detailing how this matter will be addressed and how my family and I can be assured of a more professional experience in the future. My 5.5 year old, who witnessed all of this, ...