Hilton Garden Inn San Antonio Airport South — Hotel in San Antonio

I stayed at this hotel two separate nights during the same week in October of 2020 during the pandemic. For reference I am a Hilton Diamond so I stay a lot at Hilton properties. First night I stayed in a two-room king suite. The second night later in the week I stayed in a single room King suite.

I've included pictures from both rooms in my review. First the King suite room. Personally I did not like the layout and how the space was used. In comparison to the single king suite it was just not as well planned or thought out. In fact the living room / TV room was about half the size in the two king suite room. A couple of odd things... in the closet of one of the rooms in the two king suite room there was no closet rod to hang your clothes?? In the other room they did have a small hanging rod. In the bathroom there were no hooks to hang your towels except one on the back of the door. The bathroom was modern in design but just really odd there was no place to hang any hand towels or anything else unless you were to hang them underneath the sink on the frame?? The rooms, beds, & furniture were nice & in good shape/clean Just the layout of the 2 king Suite was not particularly well thought out I didn't think.

The single room king suite was very nice. The living room was much larger and the bedroom itself was just as big as the other king suite room. Furniture was new and modern and the shower was actually nicer and more modern in the single king suite room. There were however some spots around the bottom of the shower that were black permanent stains from mold. To be fair they didn't look like fresh mold It looked like old stuff that had not been cleaned at one point in time but had been cleaned since but now was stained beyond the ability to get it clean. The bathroom was big and spacious and modern looking. Both the single King suite and the double King suite both had refrigerators coffee makers and microwaves. There were LG TVs in both the bedrooms and the living rooms probably 35-36-in.

There were no breakfast options here other than in a bag and basically that means a muffin in a plastic bag and a bag of water and like a yogurt or something. Kind of bizarre because I traveled to two other Hilton brand hotels this week in Texas around San Antonio & The Valley and they both served breakfast....hot breakfast scrambled eggs etc but this Hilton garden inn did not which totally sucked. Because food is not safe to eat at hotels...cuz Covid.🙄 But enjoy your food at any restaurants in the area because food would be safer there because it's not a hotel. You following the Covid logic/science of this? Of course not because it's made up. There is no explanation for the disparity among the same hotel chain of some serving breakfast and others not. Trying to make the claim that it's not safe to eat food at a hotel while you're serving food elsewhere or at other hotels makes no sense whatsoever.

The workout room was open here but it was not stocked with any water to drink or towels. Because of course that will stop Covid if people don't have water or don't use a towel?? Have people lost their minds?? Covid has affected some people's brains that's for sure.

Just an FYI nothing to do with the hotel but T-Mobile cell phone service is not great in some of the rooms. I could not get LTE in...

I had the worst experience ever at this hotel. I travel often with my family, we stay at various hotels and I must say that I have never seen or been a part of any bad customer service. Let's start with the reservation. To my understanding a reservation is to reserve a specific room or suite. I had created and made a reservation of two suites with two queen beds each, but according to the front desk the rooms that I had reserved had been already been given to other people. Don't you do a reservation count? Don't you check to see if the room had been reserved for someone else before offering it to another guest? I mean I've worked at the Hyatt Regency and our front desk manager would not allow us to not have the room that our guest had specifically reserved. it's bad customer service, but then again I know I am not staying at the Hyatt, or any other hotel that offers great customer service. When we told FRANK or FRANKO at the front desk that we wanted to speak to the General Manager his response to us was that HE DID NOT WANT TO COME OUT. Oh I'm sorry for trying to make you get up and do your JOB. For every business that had a GM that would use that same excuse for any guest complaint or compliment I would definitely have to reconsider why we as a business decided that he/she would be the face of our business. I mean god forbid that I pull you away from an interesting game of Angry Birds. So here we are trying to get 12 people in what I believe to be a regular room with a king bed and a pull out sofa? I mean if these rooms were meant as a joke to insinuate that we are LATINOS then I must say it was a pretty harsh joke, and we were not laughing. Once again we went to the front desk and wanted to speak to the GM, but once again I believe he was still playing Angry Birds, or might of been taking selfies "pretending to work" to post them on Instagram. So we decided to ride it out and just enjoy the family vacation. Once morning came around we were all excited for the breakfast that I had read and was described to blow McDonalds out of the breakfast industry, but once again we all were bamboozled. I may have to say that even the new breakfast at Taco Bell was a lot better, good thing there was a McDonalds right next to the hotel. So we go on about our day spending it at SeaWorld, visiting the Alamo. On our arrival back to the hotel we noticed that Housekeeping had been inside, but that's about it. Yes they may have replenish the towels, but the beds were as we left or the staff may have taken a nap of their own and left the beds as they were. I mean we did clear everything off the beds and put everything up in our suitcases to make sure that they made the beds, but I don't think they got the picture. Or it may have been all part of the joke. What really added the cherry on top to this delightful trip was that we got charged four arms and three legs, good thing we had enough to spare since there was 12 of us. I am just amazed at how disgusted I am to have had stayed there. I think I would of had better customer service just staying in my car with eleven other people. I will make sure that when I do travel that The Carlson chain is marked out of possible...

A Remarkable Stay at Hilton Near the Airport in San Antonio

I recently had the pleasure of staying at Hilton, a hotel conveniently located near the San Antonio Airport. I've had my fair share of hotel experiences, but I must say that the customer service at Hilton was truly exceptional. From the moment I entered the hotel, I was greeted by a welcoming and courteous staff who went above and beyond to ensure my stay was comfortable and enjoyable.

One of the standout features of Hilton was the cleanliness and spaciousness of the rooms. Upon entering my room, I was delighted to find a spotlessly clean environment, where every detail had been taken care of. The carpet and furniture were impeccably maintained, creating a sense of comfort and relaxation. The rooms themselves were incredibly spacious, providing ample room to unwind after a long day of traveling.

The hotel's outdoor seating area near the bar added a delightful touch to my stay. It was a perfect spot to enjoy a refreshing drink and soak in the pleasant atmosphere. The bar attendant, Cristina, deserves special recognition for her attentiveness and charismatic service. She made sure every guest felt welcome and satisfied, creating a lively and enjoyable experience.

Another highlight of my stay was the delectable desserts prepared by Chef Marc. The flavors were simply outstanding, and the presentation was equally impressive. Chef Marc's dedication to his craft was evident in every bite, and I can confidently say that his culinary skills exceeded my expectations.

The front desk staff members, especially Haylie, played a significant role in making my stay memorable. Their friendly and cheerful demeanor created a warm and inviting atmosphere throughout the hotel. Haylie, in particular, greeted every patron with a smile and genuine happiness, making each guest feel valued and appreciated.

The proximity of Hilton to the San Antonio Airport was undoubtedly a big plus. It made traveling to and from the hotel a breeze, without having to endure excessive traffic. This convenience allowed me to focus more on enjoying my stay and exploring the beautiful city of San Antonio.

my experience at Hilton near the airport in San Antonio was nothing short of remarkable. The outstanding customer service, combined with the cleanliness and spaciousness of the rooms, created an exceptional stay. The flavorful desserts crafted by Chef Marc and the attentive and charismatic service from Cristina at the bar added a touch of luxury to my experience. Lastly, the welcoming and courteous staff, including Haylie at the front desk, made me feel like a valued guest throughout my stay. I highly recommend Hilton to anyone visiting San Antonio, and I look forward to returning...