Neighbourgood Sutter Mansion — Hotel in San Francisco

I was invited to an elegant dinner last Saturday, December 1,2018 to The Mansion in San Francisco on Sutter Street. My friend, their IT technician (Kenny), was a part of the crew that was rewarded with inviting their friends and family to the grand opening. My husband and I were privileged to be invited and we were in the company of him and his wife and some of his relatives. First thing that impressed me was the friendliness of the staff. Everyone smiled and warmly greeted us, from the busser to management, making us feel very welcome. The high character of the staff are noticeable and appreciated. General Manager, Pierre–checked in with us a couple of times during our dinner, rolled with the Kenny's (IT tech) jokes, and to make sure we are happy. Kenn, the Restaurant Manager – was very friendly and showed an interest in us. He told us a little about himself. Ask him about Alaska. Tomas- Our friendly server, spoke with confidence, answered questions and accommodated our needs. Now, for the food. My taste buds thank the Chef, John. First course, I enjoyed House Cured Wild Trout Quince, Pomegranates, Asian Pears, Apple Mustard Puree presented under glass with smoke.. Delicious and impressive. Second course, I highly recommend, Aged Wagyu Ribeye, Smoked Garlic Puree, Jardiniere, Pearl onions seasoned with smoked Expresso Salt. I closed my eyes and just enjoyed the moments. Later, I then tried a desert I have never tasted and was pleased, Miso Peanut Parfait Peanut butter, huckleberry Gelee, peanut brittle, Brulee Shortbread… very delicious. Since I am not a food critic, I really don’t have the words to describe the delicious, elegant and just beautiful presentations of all the meals. John humbly asked for our opinion of our entrees and took note of the feedback . I had no complaints and no advice. I was happy and full. Thumbs up for Francisco, he was on top of his job, clearing the table and resetting it for each course. I loved how the team worked together. After our meal, we toured the place. Our hostess, Nagama was very knowledgeable, friendly and took us through the rest of the restaurant as well as the finished guest rooms upstairs. They were warm, charming and elegantly decorated. There is a creative compliment of the old and new there. The restoration of the elegant woodwork, wall finishes and flooring would make the original builder proud. The lighting was just beautiful and highlighted the beauty of each room. I love this place and hope to be able to visit it and celebrate a special occasion there to make it a day and night...

Mansion on Sutter is in a quiet, clean and safe area of San Francisco. It's a nice home, although a bit warn down from age. For a hotel that bills itself as a 5-star resort/hotel I expected more. IMHO a 5-star resort/hotel has everything. An outdoor area, food, excellent service, everything that you could ask for and imagine and rightfully so which is why they can set the per night price that they do. Mansion on Sutter is nice but not 5-star. I'd give it a 3.8 star rating. There was nothing about my stay that made me think I'd want to come back and stay again. Let me explain in pros and cons.

Pros: Concierge and staff were attentive and nice. They delivered my DoorDash order as soon as it came, housekeeping cleaned daily, free continental breakfast, someone was there to greet me even after 10pm to check-in. Wonderful deli across the street to get coffee and food named Limencello.

Cons: No lunch or dinner, no restaurant, no regular creamer - not everyone wants there coffee to taste like french vanilla or hazelnut, no outside eating area - even though you're in beautiful CA with wonderful weather, no arrangement with a local restaurant to at least bring in lunch or dinner for their guests, my room (303) was pretty tight - I wouldn't spend a long period of time in there with two people, the bathroom was fine for one person but two would've been too much - way too small. They put out water decanters but no ice - so you have warm water to drink, and no refrigerator not even in the common area, DISH TV but no Netflix, no Hulu or movie channels at all. The room was warn, especially the carpet and you could see touch-up paint on the walls. The lighting was set to romantic so everything seemed dim.

In my humble opinion if you are going to bill yourself as a 5-star resort/hotel then you have to go above and beyond the basics. I want to be Wow'd, I've stayed at Disney hotels that are better than this hotel and they're essentially for families and kids.

I stayed for 6 days and I wanted to leave by day 4. Truly, if I could've changed my plane ticket I would've left early because I had no incentive to stay. This was a good hotel that was nice to stay at not great and not worth the price. COVID can't be blamed for everything so they need to make...

My husband and I had a wonderful stay at The Mansion on Sutter. We were delighted with every aspect. The service is top notch. We were greeted at the curb when we pulled up and our bags carried in. We were offered reception drinks. We were given a beautiful tour. People were dining in the restaurant and enjoying drinks in the bar. Nice to arrive to some liveliness. The Mansion is absolutely stunning inside and out. If you ever wanted to get a look inside one of the legendary San Francisco mansions of the Victorian era this is your chance. Our room was the Bay Suite. Stocked with complimentary large Voss water bottles, a bottle of wine from the proprietors’ own vineyard, a generous bowl of fresh fruit, and chocolates. They were able to restore the fireplace in our suite so enjoyed a warm fire on a cool SF night. We had all the modern conveniences in this beautiful restored grand home. It was impressively adorned with the owners’ own personal art collection. No detail was missed in aesthetics or service. The bartender was charming. The breakfast room was filled with filtered morning light through the sheer drapes hung in front of the nearly floor to ceiling windows. Breakfast was complimentary and delicious. I had a truffle and goat cheese omelette with delicious lemony avocado toast. No need for lunch that day. We were also brought up coffee to enjoy in the beautiful corner/bay window sitting area.

We departed with a to go bag of 2 more large Voss water bottles and seasoned nuts.

We would love to return on our next stay in the city. The price for our room was comparable to other hotels, but the beauty, space, and service far exceeded what we would have received somewhere else.

It also has a very convenient location. We used to live in the city so enjoyed staying farther away from the hustle and bustle of Union Square and closer to the residential areas.

They do have valet parking for $65/night. We did opt for that but you may also find street parking. It was convenient for them to quickly bring us our car with just a phone call.

I cannot rave enough about...