Chapter San Francisco — Hotel in San Francisco

Since google doesn’t let you reply to response on a review, I am following up with a new post in regard to my previous posting. I’m responding here because the management’s reply contains inaccuracies, personal attacks, and an attempt to discredit me rather than address the core issues I raised.. guest safety, accountability, and how serious complaints are handled.

First, regarding the AirPods: I reported the missing item the same day, not the next, and I have time-stamped evidence to prove it. It was only because I used “Find My” that I located them in a staff room, not in lost and found or any donation pile. If the housekeeper misunderstood the policy, that still points to poor communication and oversight, which is exactly what I raised.

Second, it is wildly inappropriate and unprofessional for a business to speculate publicly about my stays at other hostels, especially by referencing a private medical issue (a fall due to a bunk bed with no guardrail). This was irrelevant, retaliatory, and clearly intended to damage my credibility, which says a lot more about your business practices than it does about me. I’m shocked they would mention this.. it’s legally risky for them to accuse me of an ulterior motive and share personal history irrelevant to my stay. I’m going to have to report this to google for disclosing personal info and making personal attacks and make a complaint with the California Civil Rights Department.

As for the harassment: Yes, I shared what happened with management, including that the staff member made a sexual comment about my body and asked for personal information. I was questioned on why I didn’t speak up sooner or confront the person myself. Those are not appropriate responses to a guest reporting harassment. Whether this individual was a “volunteer” or “employee” is irrelevant, they were working in your facility, under your authority, interacting with guests. As a victim of assault from a male in my past, this makes me very uncomfortable and disheartened.

I didn’t write my review out of anger over a sold out night. I spoke up because this pattern of minimizing and deflecting legitimate concerns is a problem for me, and potentially for others. Your public response only confirms the lack of professionalism, confidentiality, and accountability I experienced while staying there.

If your organization truly values guest safety, you would respond with care and integrity.. not with personal attacks and defamation.

For transparency, I’m including screenshots of my conversation with management from the same day I reported my missing AirPods.. contrary to what they claimed in their response. As shown, I asked about the missing item the morning of, and they told me nothing had been turned in. It wasn’t until the next day as you can see from timestamps, after I used Find My and tracked the beeping to a room used by staff, that I was able to locate them myself.

This directly contradicts their public claim that I only mentioned it the next day, and raises serious questions about how lost property is handled.. and how honestly management responds to...

In September and October of 2025 I went to SF for two weeks with my Mum and we enjoyed our stay at The Chapter tremendously. We were looking for an inexpensive place as we didn't plan on spending much time at the hotel to begin with. We just needed a place to sleep after long days of walking around the city, taking in all the sights, or returning from day tours outside the city.

The Chapter delivered in spades. All the staff were so friendly and helpful, the pods comfortable (Deluxe in 3 Bed Mixed Room), there were enough bathrooms and showers available for everyone on the floor and everything was clean. We were lucky enough to have a nice room mate who was friendly, but overall kept to himself. And really, our fellow travellers staying on our floor all were polite and quiet. There were no parties or people shouting and throwing doors at all times of the night or anything like that. Despite the hostel being located at a busy street it was quiet, so we could sleep (at least as much as the jetleg would allow).

The door code system is pretty genius as you only have one set of numbers to remember (or keep available on your phone), and once your trip is over you just leave - no checkout necessary to give back keys or a key card.

The pods with the curtains at the doors give enough privacy when you're in a room with other people. They were also part of the reason we only needed the thin blanket the hostel provided most nights as the space inside the pods remains warm. We mostly slept without closing the curtains because that way more air came in. Despite the fact that there is a fan inside, it was just more comfortable during warm periods. Which is something that I was anxious about beforehand because I get cold quickly, but never had this problem. (There is also a warmer blanket in case the nights get cooler which we needed maybe twice during our stay.)

We tried out all of the bathrooms and showers on our floor during the two weeks and quickly found our favourites. On most days there was no waiting time, only on occasion we had to wait to use our preferred ones.

Kitchen and common room were both small, but cozy, and we usually sat there for breakfast/day planning in the morning and a quick dinner of bread and cheese in the evening. Only once we had to wait for someone to leave so we had two spots to sit. Your mileage may vary, of course, depending on the preferences of your fellow guests.

I would definitely recommend this hostel to anyone staying in San Francisco. Great value for money, clean and safe. Thank you to the staff for...

I’m not very eager to give this place a low rating because it has a good price, relatively clean conditions for a hostel, and a generally nice and helpful staff. But I think it’s worth sharing my experience to be informative: the linens are a little smelly and had a sticky bit that I only noticed late in my stay. The bunk bed frame and lockers are made out of cheap metal that make a ton of noise when people move around, open their lockers, etc. My first night, I stayed out late and got locked out of the building for hours because someone had deadbolted the front door, and though I understand reception being closed during those hours, staff never responded until I followed up late the next day. My room’s door code suddenly changed overnight too, locking me out (again!) until I found a staff member who, despite being very kind and helpful, was confused about why it changed. My last night, a small mouse relentlessly showed up in the kitchen & lounge area, despite my best efforts to follow it to its hiding place and kick it out.

I suppose the showers and bathrooms are relatively clean and plentiful for easy use at most hours of the day, though one shower’s door lock was missing. The other residents have all been respectful and kind. There’s a quiet booth in the lounge, though someone’s always using it for a long period of time.

I wouldn’t swear off the place for good if I needed to, but it’s been an especially frustrating place for what I thought would be a simple stay regardless of its price. A self check-in and concierge texting sounds great until you actually need help sleeping in the place...