GameStop — Local services in Santee

Awful customer service. I came to the store back in the GameStop stock situation to support them with some purchases. While I was looking around the store one of the employees show me some GameStop exclusive items, so I made a preorder of an item that was interesting. The guy made the compromise of giving me a call if ANYTHING happens with the order, and said that they would get the item in August 16th. Today (October 24th) so I thought they forgot to call me, and I came to the store to ask about the status of the order, the people here just said that they wouldn’t get the item until January 27th. When I asked them why they didn’t call me (so I didn’t have to drive 3 hours to this store), they just say: “we didn’t call you, so why did you came instead of driving here?”. These are my take aways: GameStop shouldn’t compromise to keep the customers informed about their orders if they will not do it. Being clear and honest is a better policy rather than lying. Don’t blame the customers for your errors. Is not my error to drive here instead of calling because I was planning to buy other stuff anyways, but it’s your fault to don’t inform the customers about their orders status. Take Amazon as an example, if there’s a change on the delivery date, they send you an email to let you know that, why you can’t send an email or SMS to keep the customer informed? The reason I came to this store, even when it’s not the closes one for me, was because the customer service on the other stores were pretty bad, I found that this store used to had a good customer service (or at least that’s what I thought when I came when I made the preorder). GameStop seems to be overrated, they just don’t appreciate the good faith of the customers that choose to buy items from them and not from Amazon, Best Buy, Target, Walmart or Newegg. For customers like me, the reason why we buy our stuff to your competition is because of the customer experience and prices. All yeh GameStop competitors have a better purchase experience. You make an order, they keep you informed trough email, and they usually don’t have 165 day delays on preordered items. This is the last time I enter to a GameStop store, it’s so sad that you never catches up on customers good faith. I’m selling all my GameStop stocks, I don’t think this franchise will survive for 5 more years, and again, it’s not for their competitors, but for their bad service, bad attitude, bad ordering systems, outdated app, outdated...

It was initially going to think that this was a GameStop as a whole problem, but after going to another one in San Diego, I found that the issue was with the employee.

I'm not worked with this person before, (tall dark haired and balding) I'd really only had good experiences there, but after this incident I will go elsewhere for my software and hardware needs.

The employee was engaged in conversation as I walked in, which is cool, I love talking to GameStop employees cuz I'm a geek, so no worries there.

I had a Pulse Elite headset that had cracked as I was putting it onto my head (I'm very delicate with my gaming equipment, as I'm a big gamer, but these are known to break there) and he would not accept the return. I told him that that's why I bought the warranty, and he said that it only covers only if the software doesn't work. The right ear bud didn't work anymore because of the break, but that didn't matter he said "This is a catastrophic failure and they can't be returned." And then he went back to talking to the person. He said, "sorry" as I walked out the door though so that's something I guess.

So I drove down to the GameStop in San Diego and took the headset to the manager and told him about the situation, and he replaced them immediately. I did not buy the warranty, however, because of the person at this Santee store. I will not go to this Gamestop in Santee again. Based off of my experience with him at the Santee GameStop.. My recommendation for those that like to buy hardware would be to buy it from Best Buy and they will just simply switch it out, and not even charge a $30 replacement...

I was very disappointed with my visit last night. I tried to buy "Avatar: Frontiers of Pandora"; the steel book version w/ DLC for the PS5. It was listed at $20 for a new copy. I thought it was on sale for the holidays and was super happy to try the game! I waited in a long line (30 min), not unusual for the Holiday season, so I didn't consider that at first. When I finally get up to the register, the price was shown as around $70 for the game. The associate working said they mislabeled it as the base version and didn't honor the listed price on it. Instead of honoring the label, I was told I could buy it for $70, or buy a Pre-Owned version of the base game for the PS4. I was shocked, and even though I understand how this happened, I'm surprised there was no other incentive to try to rectify the issue. Instead of speaking up about it, I decided to leave without buying anything, as the line was still very long and didn't want to inconvenience anyone else. I would normally give a 1 star review for this experience, but the normal staff is usually awesome, and is always welcoming and kind. I suppose they must have had some callouts and had other employees cover for the night. Since I have had good experiences otherwise, I'll rate it 2...