Executive Hotel Pacific — Hotel in Seattle

First a note about the reply to this from the hotel - I did email before writing this review and they never replied.

Terrible value for the money.

Paid $700+ for a king room for two nights with the ‘romance’ package. That included a bottle of wine and rose pedals tossed around the room, as well as parking.

In the days leading up to our arrival I received a few texts and emails about a contactless registration, which would have been great if it worked. The idea is I do all the registration forms online, and the day of check in I’m sent a code to enter in to the FLEXIPASS app that I download from the App Store and that will unlock the room. I never received that code, and I doubt anyone else did - there was a big line to check in as well as no where to even pull over the car for the valet parking - full of other cars waiting to be parked. I think they’re understaffed for the parking valets. (Self park isn’t an option - the lot they use is a block away).

My girlfriend waited in the car while it was left sitting in a different parkade so I could sort out parking. After getting through the initial check in line up, it looks like something had gone wrong with their system and it wasn’t showing that I’d paid for the romance package, so I had to get my laptop and look for receipts. Finally they checked us in and took care of the car, but said they needed 20 mins to set up the room (wine & rose pedals..) so I said to text me when it’s ready and we’d go for a glass of wine in the hotel cafe.

They never did text, so I waited in line at the front desk yet again and this time received the room key. The whole check in took about an hour, which is pretty weak considering the cost of the romance package. What’s not very romantic is taking an hour to check in…

The room itself was very very small as others have pointed out. The kind of bathroom where there’s only one tiny ledge and in order to get toiletries out you have to put things on the floor. The wine included with the romance package was the worst we’ve ever had - it was sickeningly sweet. It was white zinfandel from salmon creek. I know some people are into incredibly sweet wine, but you would think that a much safer bet would be something more dry. We couldn’t finish the bottle. The rose pedals were plastic but it was cute anyway.. however for the additional cost of this package the fact that we had to wait for them to set it up and the nasty wine, it really wasn’t worth it. The parking was useful but it was slow to get the car when we needed it (again, I think they’re understaffed for valets), and when I went to check out they had forgotten to remove the charge for parking that should have been included in the package.. more on the checkout ordeal below.

One other thing about the room, aside from being quite small, it was a queen bed despite that I’d paid for a king. When I was checking in I overheard someone complaining to the other person at the friend desk about the same thing - also getting a smaller queen room when they paid for the king.

On day two of our stay when there wasn’t a line at the desk I mentioned the king issue to the front desk person and she said she’d tell the manager who would call me but never did. I told her ‘no call yet’ when we walked by again later, and she said that’s happening, but it didn’t.

When we checked out I brought it up again and the checkout person disappeared for about half an hour, and came back with an $85 discount - but the whole checkout process because of this took waaaay too long. He also said that the parking was charged and he’d have to undo that separately. He was keen to have me wait for him to remove the parking charge beyond the half hour dealing with the checkout already, but we had to get going or we’d miss our ferry.

If the room was cheaper I wouldn’t complain, but so much money for that.. come on.. I should have just booked the holiday inn at Dexter and Denny where I’ve stayed before for work. The rooms are twice the size, cheaper, it’s close to the space needle and Whole Foods, self park that...

If I could give zero stars, I would. Our stay at the Executive Hotel was cut short after we found mold in our first room - which I only saw because my family all has asthma, and we started having breathing issues. I should have realized from the moment we stepped into the room since it was very musty. Then, I went downstairs to speak with someone about changing rooms. The front desk guy had no idea what mold was and told me to go to my room and someone would come to look. Someone did come and just went, “Ah, mhm,” and then left. I proceed to go back downstairs to ask what is happening. We eventually - emphasis on the eventually - get placed in a room directly below our old room (403 — 303.) This room had no visible mold, but there was this same musty smell. At this point, it was almost 11 pm, so we opened the window as far as possible. By 11:30 pm, I realized that we could not stay in this hotel for the rest of our stay and contacted Priceline to help us get a refund for the remainder of our stay because my mom’s breathing issues were only getting worse with the air quality of the hotel. The front desk told Priceline to have me go downstairs “BY” 10 am to check out and speak with the GM. I get down by around 8:30 am and am told by Samir at the front desk that the GM is not in “until” 10 am. He told me to have them call in, as any payment sent to the hotel came from Priceline, so the GM could only speak with Priceline about it. I said okay and told Priceline to call at 10 am. By 10 am, Priceline and I are trying to communicate with the GM but are told by the front desk that he won’t speak to us. I tell myself ok - let me try to speak someone else. I found the hotel's registered agent and left a voicemail. Two hours later, the GM called me. He says he was forwarded my VM and that he was very apologetic. He notified me that I would receive a “full” refund for all 3 nights I had booked. He told me to contact Priceline to let them know that he will be processing a full refund and that they will need to process it to my bank account. I say thank you and immediately notify Priceline. Priceline needs to confirm that the GM said this before they process, so they repeatedly try to contact the hotel to get a hold of him. Each time they call, they are addressed by a front desk worker who is so far removed from the conversation and has no idea what is happening. All they can do is say the GM is not available and that they can not issue the refund.

Now, I am writing this review to let everyone know that this hotel (1) has mold, (2) smells musty, and (3) has terrible customer service. I will continue this battle to get the refund I was promised by the GM (his name starts with an “R”). (BTW, Mr. GM, if you are reading this then please call me back and I will go ahead and connect you with Priceline myself since you refuse to answer their calls.)

I would try to give at least one positive aspect about this hotel, but there is none. My stay at this hotel started terribly. We were unable to check in, so we had to leave for our dinner reservation and return. Then, we walk into a musty room with mold. After that, I am bombarded with terrible customer service. Now, I am still dealing with the effects of this terrible business.

The fact both rooms and their respective bathrooms were super small are only the cherry on top of this monstrosity. Respectfully, if you are looking to book a hotel in this area, go with another hotel. The location is convenient, but the troubles are NOT worth it. We ended up moving to another hotel down the street for the rest of our stay and from the moment we walked into that hotel, our experience was so much better.

Honestly, I am unsure how the Washington State Department of Health has not inspected this place and issued a million citations. I am going through the reviews under me and now realize I am not the first to notify them about mold. The mold I saw along the ceiling is just the tip of the iceberg for this hotel.

*Not pictured is black mold in the...

Please do not stay at this hotel. This review outlines our entire experience and the inappropriate behaviour of the front desk staff. We are Canadian university students (all 20+) visiting Seattle and this hotel for just a one night stay. An accident happened to us the day of and we could not make our stay. We do not wish to exaggerate, we felt genuinely bullied by the entire staff team. We absolutely respect and value staff members because we ourselves are working students who paid for this $300 booking with our part time jobs. We simply wanted to see if there is any way we can cancel or reschedule or get any sort of partial refund at all to help us out. We did not receive anything, but that is not actually the bad end of the experience. We understand that there are policies but we do not tolerate being lied to, shouted at, and blamed for an accident that happened to us. One lady at the front desk is extremely, extremely unkind and rude. Never once in the three hours of back and forth phone calls did the staff show any compassion, even though they were fully aware that we are students and that an accident happened us. Please note all of the following are in an extremely unprofessional and rude manner. At first we are told that we can cancel and just to get Expedia to call them. Expedia staff were very kind in helping us, and were more than willing to get us a refund or change the booking. However, when Expedia calls the hotel they will tell Expedia that their policy provides no refunds. We call hotel because we are confused why something they just said was fine is not suddenly. We ask to move the booking to the next night since we can’t do a refund, she tells us that’s something they can do and just to get Expedia to agree. We clarify exactly the steps with her. Expedia calls them again and once again they tell Expedia that their policy prohibits changes. Once again we call the hotel and they start shouting at us “well i clearly told you last time that we can’t do that”. We are extremely confused because the hotel changes the narrative every call. They proceed to lie to us about what Expedia requested, we know exactly what Expedia requested. Please note even the supervisor was mean. When we correct them with what they said, she goes quiet for a while before saying “WELL…” and proceeds to antagonize us for something we never said. She then proceeds to repeatedly talk over us and rudely yell that it’s our fault that we can’t make it and that we are irresponsible. She also blamed us for trying to make their hotel lose money but we are the ones paying $300 for a room we will never see. She also starts telling us that we don’t need to be calling them for these issues because it’s not their problem. All of this unprompted and unprovoked!!! She just starts attacking for no reason, we just thought there was a misunderstanding. When we started getting frustrated with the yelling, blaming, tone, and lying, we said that she kept switching up her story (that’s it!!) and she swore at us then hung up on us mid sentence. I can not emphasize enough that no matter how much patience and grace we showed the staff, it was never reciprocated for even one second. We never, ever yelled at them. We carefully explained the situation and followed exactly what they told us to do because we are trying to save our money. At the end of the day, we understand policies are followed and we felt like it was worth a shot, no hard feelings about the money so we showed kindness throughout. Even though we felt scammed, we have no tolerance for the genuine malice shown by the entire staff team. I think it’s rather difficult to be as mean as the staff are, I beg you to not support such business that do not show...