Mattress Firm Sevierville — Hotel in Sevierville

“Buck” helped us find the perfect solution for a good nights sleep. My wife and I enjoyed our previous mattress purchased from Mattress Firm in FL, but it didn’t last 5 years before it seemed worn out. Buck explained what happened, how it could have been covered, and what to do on this new purchase that really does give us piece of mind as well as keep us from being “out of luck” should this mattress set fall short in an unreasonable amount of time....Something that the Salesperson in FL never mentioned. I might add that all of this coverage, knowledge and piece of mind, as well as an upgraded mattress, cost us a mere 15% difference over the last mattress, which was an outlet customer return! I feel confident that no matter what happens, we are taken care of for the next 10 yrs minimum. Buck was not pushy, did not try to blow out our budget, and sold us what we needed instead of what he could “get out of us”. That in turn, earned my respect as well as some upgrades to our purchase that I would not have done had a Salesperson been pushy, greedy, or unfamiliar with their wares. When we had to cut the purchase back by 30-40% to get what we purchased sooner than later, he understood that a timeline meant more to us than the more expensive option, with the impending Holidays, and I commend him for not pushing the point to go after the big sale. He did his due diligence, but never exuded any negativity over that....good on him! My wife is in Sales/Customer Service and I am in Sales/Engineering. We both understand sales styles as well as how to hit metrics for commissions, etc. Buck never once seemed concerned about what he “needed to sell”, and everything about what was best for us. If he is on a commission based comp structure, you wouldn’t know it, and that to me is the sign of a truly great Salesman! I know that this review is more about the employee than the establishment, but the establishment has never mattered to me....it’s merely four walls that create a platform for employees to stink or shine, and Buck shines with the best of them and I’d buy from a competitor if he was the Salesperson ....Truly a cool cat that I would urge anyone to visit should they be in the market for a...

I am WAY overdue in writing this review but I wanted to be sure that the folks at this store get the credit that they deserve. We got our mattress from this store a couple of months ago and the staff here is awesome! Amy was our sales lady and she is just a doll. She was very sweet and friendly and did a great job answering our questions and helping us find what we needed. We did have an issue with our delivery, the shipping of which is contracted out to a separate shipping company. This is where Tegan and Andrew come in. The shipping issue that we had almost lost Mattress Firm the sale to us. I called the store and told them of the issues that we were having and Andrew was the first person that I dealt with about it. He was very patient, listened to the whole story, and did everything in his power to help, which was limited because the issue wasn't actually with Mattress Firm, but with the shipping company. After an extended conversation and him exhausting his resources on it, he escalated the issue to Tegan, who is the manager there. Tegan is awesome and bent over backwards not just to find a solution to the current problem, but also to collect information to help prevent the problem from happening in the future. Amy was awesome and landed the sale with her excellent customer service and Andrew and Tegan saved the sale by quickly and diligently working to resolve our issues and come to a workable solution. The staff at this store is awesome and their excellent customer service really showed through both during the sale and during the subsequent conflict resolution. We will be going to this store for our future needs. Thanks Amy,...

They did great in the sales. But the platinum delivery service leaves much to be desired. For 2 days in a row they were suppose to deliver within a 2 hour window. I know this because I received emails, texts and voicemails telling me so. But after staying home all day for 2 straight days I still have no merchandise or any ideal when its going to be delivered. So if you decide to buy here make sure its in stock and you have a truck to take it home with you or plan on sleeping on the floor until they decide to deliver it.

Today for the third time they were suppose to deliver. They did show up within the two hour window. They called about 15 minutes before they arrived. The first thing the deliver guy said was is your mattress is deformed, do you want to look at it to see if you still want it. Of course my answer was no without even looking at it. After all we have been through we definitely do not want a defective mattress. Contacted the salesman at the store after they left and the next shipment coming in is like the 28th of this month. All I can say right now is unbelievable! Everyone should make up their own minds about where they do business I’m just tell you how my experience with this...