Best Buy — Local services in Springfield Township

Worst store! Since you gave me an invalid email to respond to your question- I will post it here: To whom it may concern,

Jimmy asked me to write an email outlining why I gave a bad review on google.

1. I have called Best Buy‘s in Mansfield several times to talk to a manager about some of the bad experiences. I’ve even come into the store and requested a manager twice to explain bad experiences. Obviously, my feedback went unnoticed.

2)I do not base my public reviews on one or two situations because everyone has a bad day and could be circumstantial. My reviews are based on a long period of time at several years.

3. Most of the time when I would walk in Best Buy’s in the Mansfield store, I was never asked whether someone employed by your store could help me. I always had to hunt down an employee to get assistance. On several occasions I saw employees sitting around shooting the bull with each other. Sometimes that assistance, when finally received was extremely reluctant. Sometimes I got passed over and handed to other people who were similarly reluctant.

4. Most of the time it was an effort to find the products that I was looking for and not much help from employees.

5. On the day I walked in to purchase a very large wall TV, I was on oxygen recovering from a recent surgery. I asked a number of different employees as I walked back through the store, where someone “pointed” where the TVs would be located. I passed the number of employees and asked could I get some help in the TV section. No one was really interested in assisting me. When I got back to the TV section I asked again. Finally a young man showed up and I asked several questions on which was the best TV for my money. He was not very helpful. I had a specific brand in mind, and the specific size. I just needed some other details. I ended up coming up to the register and asking someone at the register for a specific answer. Finally I had to call my son that owns a restaurant out of town to explain to your employee the information the. we needed. That was absolutely ridiculous.

6. On a previous occasion there was a situation where I was again walking through the store asking for assistance and information on a vacuum sweeper that I had researched. I could not get a single employee to just stop what they were doing and answer questions. Again, I was on oxygen. I ended up walking to the vacuum sweeper section of your store at the back and ended up carrying this very huge and heavy box to the cash register by myself. It was obvious that I was struggling. Employees walked past me and never offered to get me help or to get a cart.

7. This is outrageous service. A customer in your store should receive premium service and everything else should take second priority over helping that customer. Period. A customer that walks in off the street and requests help while you’re employees are standing around shooting the bull should be fired on the spot. An employee that walks past a customer on Oxygen trying to lug a large box up to the cash register should be fired.

All of the above items indicate poor management. You need to give your employees motivation and incentive to take care of customers. They need to be given the incentives to make customer service part of who they are, with not only negative feedback and consequences, but also in positive reinforcement and a reward system. It’s about pride.

It is within your power to fix this issue and I sincerely hope that you do. I’ve moved out of the area now and I hope that your future customers benefit from this evaluation.

Kim Opperman, President of Socks for...

I have shopped at this best buy location since it opened, over 20 yrs ago. They used to provide the best customer service around. Believe it or not I used to be able to walk in and buy the lastest and greatest PC components for building a gaming computer from the ground up. The store looks bare compared to when it opened. I'm talking pre pandemic. My house is full of electronics from this store, because they had good prices, and knowledgeable staff that would go out of their way to help you. Last time I asked for help, they pointed, and said it's over there. Last few items I bought was to support this local store, even tho I payed more for it and had to drive 40 mile round trip. I have spent well over 10k in this best buy. Best buy has lost me as a loyal customer because of what they insinuated and the way they treated my family. If Best buy can't or won't take proper care of their customers. The customers and their families will not take care of best buy. On black Friday my 72 yr old disabled mother using her walker with assistants from my brother in law went into the best buy store and purchased a $450 laptop. Just so she could communicate with her grand children. The laptop was supposed to came in on Dec 3rd, the order was cancelled Dec 3rd without any notification. My brother in law found out when he tried to pickup the order on Dec 5th. The order was cancelled because it was deemed a fraudulent purchase. best buy stated that the credit card company cancelling the order. The Credit card company said they did not cancel the order. My bank and credit cards have always contact me if there is suspicious purchases. My mother is on a fixed income, she was told she could re purchase the laptop, but at regular price of $600. They would not honor the black Friday price of $450. While attempting to contact the store manager, with no luck. One of the recordings talked about being sorry for the inconveniences of cancelled orders for various reasons. I just wandered how many people did they cancelled their black Friday orders that they needed to have a ...

Would give 0 stars if I could. I bought a cell phone on line for pickup for my daughter with my child support card. 2 days after the pickup my account was officially charged and the money was taken. However we are now almost a week later and I STILL have a pending charge for the amount of the cell phone on my child support card, which has put my account in the negative and I can’t access $641.99 of MY money because of this. I was already at the store with my son because he had ordered something so I asked to speak to a manager. The female manager with the braids and tattoos was extremely nice and was advising me to call my bank, which I was going to do, and I was just about to say thank you and leave when a male, who I assume is also a manager decided to come over and insert himself into the conversation. He had dark hair and a dark beard. He was extremely rude and condescending, I didn’t need his mansplaining bs and no one, literally no one asked him for his 2 cents. He was like this is a multi billion dollar company and we’re not out here just stealing peoples money. First of all, why was he taking it so personally, second I never said my money was stolen I was just wanted to know why if they had their money why I still had a pending charge for the same amount almost a week later. When I tried to explain that I was frustrated because literally $641 of my money is inaccessible he just kept getting more and more condescending. He single handedly assured that I will NEVER step foot in another Best Buy store and I will NEVER order online from Best Buy ever again. He took a situation that was calm and was about to end and escalated it because for whatever reason he needed to feel special. I hope he’s fired and I hope this store closes like so many of the other Best Buy stores. Do better and maybe your stores wouldn’t be going out...