Whitehall Mansion inn — Hotel in Stonington

For our 8th wedding anniversary I decided to try something different than the usual hotel stay. I chose Whitehall Mansion because it offered an indoor pool which I understood was part of another hotel property. I didn't realize Whitehall was in a parking lot and not on grass.||||At check in, they did not have my information ready. ||||We stayed in Woodbridge Hall which was roomy and was the handicapped accessible room with ramp. The common room had the community ice maker and coffee maker with everything needed to make coffee but no mugs, only lids. This was a complaint I saw on Google, so its clear they did not address the issue. There are no refrigerators made available so take that into consideration when dining out and left overs. ||||The bathtub as a jacuzzi option that I did not use but I feel it is important to note the bathtub is bot wheelchair accessible, there is a bench seat but I don't know if the shower head will reach. ||||The bed is a full size and it would have probably been more comfortable if it was a hay mattress made in 1771. If you enjoy futons and pull out couches, you will enjoy the mattress here. We were glad we were only there for 2 nights. ||||The room came complete with extremely thick dust on the drapes. ||||The pool is indoor but room temperature, so I would not consider this as a comfortable option for a winter stay if looking for a hotel with pool. There was no "pool" hot tub. ||||We did not receive a complimentary wine/champagne like it was listed online and the room did not come with the duralog. ||||At checkout, the front desk worker gave me a nervous laugh when I told him our stay wasn't the greatest. He said "Yeah, its old and renovated." The old part was fine, the modern stuff made me feel like I accidentally made a reservation...

This experience was like watching one of those scary movies ( WRONG TURN ) except it’s located off the main road in mystic... I actually loved the historical setting of the motel except it’s not in live able condition in the winter. I tried contacting the hotel by landline, but not accessible. After finally finding a contact number on line to have someone come repair the heat ( it’s 16 degrees outside that night and felt like below zero in the room ) I was inform by the front desk personnel that no one was on the property to do the repairs. Then the receptionist who’s French or something that could barely speak English tells me to come to the front desk to switch rooms into the main hotel. Once I arrive to the front desk, she’s now trying to tell me that my stay in the first room will have to be closed out and there was going to be a new charge for the room. The hotel representative at this moment was acting as if she really couldn’t understand English and I couldn’t understand her reasoning behind this as well. I agreed to purchase this room because I was freezing and it was like midnight. I found that it wasn’t a need to argue with someone that wasn’t understanding what your arguing about. In my opinion, this is the way this hotel conducts business. They use the mansion as a trap to get you in, and then go for the kill. Not only did they charge me for the two rooms but they also overcharged me. They ended up trying to charge me 180.00 for a 52.00 rest. Once I contacted Priceline about the situation, apparently they made them charge me the correct amount for the room an remove the extra cost for the other room. But the hotel never released the hold they had for 100 until my bank return it a week later. This isn’t a good place to do business, I’ll never...

I love preserving history. It appears the Marriott was forced to retain the historic mansion as a condition of building their huge complex on the property. It also appears they are doing the minimum maintenance in hopes it will collapse so they would be free to clear it out and build more hotel buildings. ||This could have been a very cute and cozy historic stay as a b&b, but was not as advertised. Plumbing didn't work, though the Marriott staff was quick to fix it. ||No coffee in room. Bed comfortable. Felt like I had to wear shoes. Old timber floors cool but dirt and debris visible in the cracks and floor sagging. Don't stay here if you have allergies to mildew or if you require good walking surfaces. Electrical outlets broken. Paint slopped all over Windows. Drywall patched badly and peeling. 70's jetted tub had buttons missing. Mold on walls.||I wanted a romantic historic experience but was sad to find out what the Marriott did with the place. This should be lovingly restored and preserved but the Marriott obviously...