Four Points by Sheraton Suites Tampa Airport Westshore — Hotel in Tampa

My visit was tarnished even before I arrived. On the day of check-in, I received an email from Mary Sauceda, Front Office Manager, at 11:13 a.m. informing me that my card had declined for my stay and further informing me that I had until noon, 12:00 p.m., to contact the hotel or my reservation would be cancelled. I read the email at 12:30 p.m. and was naturally upset because I was already on the road with my daughter and would not have anywhere to stay. I don't think many people check emails regularly and am thankful that I was strolling mine while getting gas. My business card was frozen, as I keep it frozen to prevent fraudulent charges; that is why the card declined. I contacted Marriott, informed of the email, and provided card information to secure my room. I expressed my disdain for the tone and method of the communication. Marriott is a multi-billion dollar company and I am sure they could utilize a more efficient method of communication if threatening to leave guests potentially stranded, such as a text or push notification via the Bonvoy app. When I arrived at the property, I requested to speak with Mary regarding the tone and method of communication and she argued with me stating that it is hotel policy to secure payment. I replied that the policy that the room must be secured and/or cancelled two (2) days prior to arrival. Nothing in the policy when I reserved stated that my room would be cancelled if not fully paid by noon on the day of arrival. Had Marriott attempted to charge my room two (2) days prior and sent the communication, I would have understood. I would have also had time to unlock my card or make alternate arrangements if needed, prior to the date of arrival. I did not appreciate being blindsided while traveling with my daughter. Instead of listening, Mary was intent to argue at which point, I ended the conversation and informed her that I would just leave my comments in my feedback. She "thanked me for the warning!!" I only stay with Marriott because of the standards of service, but this location did not act with P.R.I.D.E. and did not work within the principles of the Human Truths. I did not feel like I was at a Marriott based solely on the service. The hotel itself was mediocre. The lobby area was unbearably hot. I initially thought it was because the covered atrium allowed sun to pour through the lobby, but it was stifling even at midnight. The room was a little dated, but seemed clean. It had a closed up, musty smell, but otherwise tolerable. My daughter and I were in town to attend the Beyonce concert. My plan was to stay overnight so that I wouldn't have to be on the road with my daughter in the middle of the night after the concert. My experience was so horrible that we immediately checked out upon return from the concert. What was most striking was that when I informed the gentleman at the front desk that we were checking out, after midnight with my daughter, his only response was, "You don't get a refund for the night!" He didn't ask how was our stay; he didn't ask if everything was okay; he made sure I knew the property would keep my money (mostly points) and that was all that was important. It sent the message to me that the property must have problems. I would never stay at this property nor refer anyone to Four Points by Sheraton Suites Tampa Airport Westshore. I honestly would probably avoid all Four Points Sheraton based on this experience. I love Marriott and only stay at Marriott properties but this location felt..less...

This will be a long review but definitely worth the read. I do love this hotel, its one of my favorites in Tampa due to the space of the room, but every time I come my experience her worsens. I feel this may be one of my last times staying at this property. I usually stay under the associate rate which is a hit or miss with how they treat you at other Marriott properties, which is extremely sad. So for my experience, I will be writing a thorough review. Check-in: Two weeks before my check-in, I received a very passive aggressive email stating what I needed for my rate. I've never received that before, and it was extremely out of the blue. I had called the day of to add a name to my reservation and was told I couldn't do that. I would have to cancel the reservation and rebook with the other persons name. When I asked to speak with the gm, I was told he works over night but I could speak with the sales lady. The same lady I had a bad interaction with the last time I stay with this property. At the time of check-in they told me that I could not choose to have breakfast for my welcome gift. Because of my rate, I had no choice but to receive bonus points. My rate code does not determine what I get for my welcome gift, so I was confused. The check-in process took about 15-20min. The lady that was checking me in was nice but the guy that was with her was giving a lot of attitude I didn't appreciate, which is why I didn't give any push back for not being able to get breakfast. I had asked for extra towels for my room, and the sales lady said it would be a minute, and of course they never showed up. Rooms: The rooms are dated, but that is most Sheraton properties; the rooms are spacious though, but the bathroom is pretty small. Was having issues with the sink being clogged in my room, which I mentioned to the front desk, and it never got fixed. The smell, according to front desk, is due to the AC system being a little dated. It smells really old but I understand its hard to fix due to it being such a dated property. The floor could be cleaned better as well; I personally wouldn't walk bare foot in that room. Rooms are pretty dim too; little to no overhead lighting in the common area. And the tv was having issues with the connecting and we ended up just watching tv on our phones. The pool smells strong of chlorine and its really over powering. Breakfast: The lady server, didn't get to get her name, she was great. Very attentive and stayed on top of everything. Made sure our glass was always full. She gave us the best service the entire time we were there. I did speak with the general manager that night of which he gave me the breakfast vouchers with no questions behind my rate. He was very nice and even was cracking jokes with me and my boyfriend. I don't think he knows how his staff is mistreating people. And I can imagine how exhausted he is working overnight. But this property has so much potential and could be...

As a former Hotel Manager I can whole heartily say, don’t waste your hard earned money or time on this old broken down and low maintained hotel. Its a shame what the hotels put their customers thru for the money they demand!!

SAFE YOUR $$$ and GO straight TO A MOTEL there is no difference and its probably cheaper. 200$ a night is a scam for a room that rather looks, smells and offers an experience of a 25$ dumpster room in some dark scatchy back alley.

The elevator is a horror to unfold, the room doors are not safe as they are old and dont work properly and the bottom allows for any shady person to pull a stick thru and open your door, AC makes ticking metal noises,they gave us a wrong room even after online checking in, its filthy to say the least (and old is really not the issue here!) Mold in the bathroom ceiling corner,… def not a room for the price tag they are selling it for!!!

Oh and did I mention the restroom doors arent real doors but some cricket hanging non lockable barn doors?? Not really enjoyable using it when others have to smell or hear everything as if they were with you inside the bathroom!

Room #1 day of arrival: double “queen” - wrong room The only thing that worked well was the hot water and the make up light.

Dirty bathroom, mold on wall, dirty table, unsafe door, electric plug falling out the wall, clicking AC noise, and other issues.

Room #2 Next day afternoon: staff said the only King size. Carpet stained, phone doesnt work, shower only warm not hot like previous room, closet has no rod to hang your clothes or a safe.

Room #3 3 -4 hrs have now been wasted with the room changes and rechanges, and calling, going downstairs/upstairs and so on

It all works somewhat but I would definitely have expected compensation of some kind. Just as we used to do. If the hotel messes up you take care of the guest, point blank. Anything else is out of question.

Its truly tiring now a days being a loyal customer to brands and companies that do NOT HONOR their own point systems nor do they take pride and care of their properties!! How do these rooms even pass any cleaning inspection is beyond me!!

The rooms are overall just horrid, the staff makes excuses, and the management lacks on taking care of its guests in a matter that is satisfying based on the conditions and experience.

Add: I lost my watch and tried reaching lost and found and no one could help us at the FD and in L&F no one even picked up the phone. No care in the world. As it was a high value item we all know what happened...