Hampton Inn Winfield/Teays Valley — Hotel in Teays Valley

We had a wedding to attend in Buffalo, WV. We drove up from Virginia Beach, so we didn't arrive until 1:30am. With the iPhone app, I was able to pick our rooms ahead of time and called to let them know that we would be arriving late. The night person came right out upon our arrival and gave us our room keys. The rooms were very clean and nice for what we paid (Hilton Honors Member). They also had 4-5 parking spots dedicated with EV chargers. I was able to charge my Tesla while we slept (no extra charge). Overall, we were VERY surprised/happy with how nice everything was. I was worried about the late arrival and some of the poor reviews that other people had left. But again, I would highly recommend. Being able to pick our rooms via the iPhone App...we could make sure that we got rooms across from each other. The clerk said the hotel was completely full/booked....but no excess noise and plenty of parking. Lobby is very nice and breakfast was decent. This was in the middle of June with 90+ temps, but the a/c worked great and we were able to control with in-room thermostat. Fridge/Microwave worked great and were clean. Shower was very hot with plenty of pressure. Plenty of towels/etc. Closet to hang clothes and had an ironing board and iron. Small coffee maker was in the room with a couple of bags of ground coffee. Good Verizon Wireless signal in the area and in our rooms. Note...this is NOT the Four Seasons. But I honestly was very happy -- I don't usually write reviews, but I wanted to be sure to mention how nice things were...

We made reservations two months in advance: one king bed room, one handicapped room. Both Hilton Honors. Upon arrival, the receptionist started with the king bed - no problem. Then she discovered that the handicapped room near mine had inadvertently been assigned to another guest. Starting over, she located one more handicapped room at the other end of the building, and if I was willing to switch to a double queen room we could have rooms close together. I agreed. We got our keys and luggage and headed off. My room came first…. About a minute later my friend called me and said that the room she was assigned was ALREADY OCCUPIED! So, she had to set her luggage into my room, go back downstairs, wait for another room assignment - however “so sorry, there are no more handicapped rooms”! What a mess. She ended up taking a regular room close to mine. After finally getting settled into this room, she discovered that the tv would not work and had to wait for someone to come fix it. The tv quit working again the next day also.||||Although clean enough, this motel does in no way measure up to most others in this brand. The ice bucket is ridiculous and is placed on top of an appliance cabinet - impossible for short people to reach. The toilet paper is the lowest grade possible, stiff and crackly, no bars of soap at sink, no sheet of tv channel listings, no information about area or area restaurants anywhere in the room.||||We would never stay here again and could not...

Upon getting to the hotel everything was absolutely wonderful being a gold member really pays off as they offer you a drink or a bag are chips, however the next morning when I went to take a shower there was a wash cloth and piece of soap still left in the shower, HOWEVER, Upon further inspection of the shower it had absolutely been cleaned as everything else had and was spotless of course what you would expect coming from a nice hotel like the Hampton Inn, however when I called down to the front desk to let them know, I cannot tell you how impressed I was with the customer service from the front desk representative, she didn't try to make any excuses, she immediately went to find out what she could do to correct the situation and make me happy including switching me rooms sending someone up to clean The Room, I was in for my mother's funeral so needless to say I wasn't in great spirits however the employees of the Teays Valley, West Virginia Hampton Inn I received went above and beyond to make us feel comfortable including the night after the funeral allowing us to all come together in the lobby, and even though we were loud, not loud enough to bother anybody, however both Malcolm and the other front desk representatives are top notch, I will stay nowhere else around the country other than...