Michaels — Local services in Town of Big Flats

This Michael's is a total disappointment... staff has no clue what they have in their store or where to find it when they "think" they do have an item... the store is dirty and most of the employees are rude... I'll drive 3 hours to Batavia when the staff is knowledgeable and friendly... cant say the amount of times I have needed something and just gone to one of the other 2 craft stores in town instead... I generally love Michael's, and have been to them all over the east coast and I have to say that this one is the WORST by far! Only got 1 star because I couldn't give it 0 stars! Total...

Michaels, by nature, is a store brimming with possibilities. What makes this particular store special is the staff is wonderfully engaging. Beyond the general pleasantries of cashiers and stock runners, I have had chats with employees about craft ideas, the color or texture of items and what our favorite hobbies are. Once, the employee was trying to figure out the craft for the week, which was a macrame hanging. We chatted for about 20 minutes while she worked. It is so nice going to a store where the workers are so personable...

As a card maker and scrapbooking person I am always annoyed that they only carry their own brand of papers by the pad. No well known, sought after specialty paper. I usually don't shop here anymore for that reason. Store is clean, well lit, lots of parking, but little floor staff to help you with questions. Usually the lines are long and few registers are open. 2022 update, it appears they now have more staff and actually had sales people on the...