The Andrew Hotel — Hotel in Town of North Hempstead

Abbreviated complaint: room was not cleaned before we got it, no staff (cleaning, porter, etc) after day hours, and the ac broke causing us to move rooms. Can confirm all are common as the second room was also dingy and 1 other guest had to move to 4 different rooms.

Long complaint: Sticky floors, stains and hair on the bedsheet, crumbs on the counter, the entire floor hall had white mystery stains on the carpet, no hand soap or other basic accommodations you’d expect from a hotel. Seems likely our room simply wasn’t cleaned before we got there.

They told us to wait in the room while they prepared a new one. Only there was no new one so the poor cleaning staff had to knock on the door 3 times expecting us to not be there so he could clean. He finally kicked us out (not rudely he was put in a tough middle spot) to clean it. After 2 hours of sitting in the lobby we were finally let back in to the same room.

beyond just the dirt it felt like a hospital room. Random mismatched furniture stacked on each other and very little light, definitely not as depicted in photos.

Front desk lady was nice. Nice enough to tell us the free breakfast we were expecting wasn’t very good but “don’t worry there’s a dunkin near by”. Can confirm pancake machine is broken so they only have gross looking danishes and literally nothing else.

There was also this weird dude in pink who hung out in the lobby the entire time staring blankly out the window (maybe the thought-to-be-homeless dude mentioned by someone else?) very off putting.

Whole place screamed trashy in so many ways

Edit: I wrote this on our first day since then 2 more things have happened.

FIRST: I, unfortunately, got sick a threw up in the tub. Came down to ask for assistance after doing my best and they have NO cleaning staff after daytime hours. Had to go out at midnight and buy my own cleaning supplies to clean the bathroom. The bathroom also has no fan so I couldn’t get rid of the smell.

SECOND: the AC unit broke on our third day, water spilling on the floor. We had to move rooms. Didn’t have 2 queens available so now we’re stuffed in a single bed and on top of that they didn’t have a porter to help us move rooms at all. The second room had stains on the walls, grime and mismatched furniture just like the first.

We’ve also spoken to another person here who has had to move to 4 different rooms. Not sure why the first room didn’t work, second room had a balcony another patron was partying on (despite them explicitly asking and being told the balcony wasn’t in use) and the third room had a clogged toilet. I’m not sure how in the world the cleaning staff misses a clogged toilet unless they just don’t clean it at all.

To the manager that responded to this review: I’m still here in your hotel (was in room 209 now in 402), I’m concerned that you are reaching out over google review but have not reached out while these issues...

One of the worst people you’ll ever encounter at this hotel is Michael at the front desk. We were two women traveling, and we booked a room at The Andrew for the night of 10/16. Booking a hotel in the evening for the same night is not unusual—I’m certainly not the first person to do it. I made the reservation at 7:00 PM and arrived at 8:00, only to be told by Michael that he couldn’t find my reservation online. Fine, maybe it was a system glitch. But then he said the reservation “didn’t go through.” I had confirmation emails, receipts, everything, yet he refused to acknowledge them.

Then I asked about parking. His response? “All spots are reserved. Go outside and find a parking”. So, at 8:30 PM, he sent us outside to wander around in the dark to find street parking. Confused and concerned for our safety, we searched for parking while I was on the phone with Expedia trying to resolve the issue. Everyone from Expedia—the escalation team, customer service—tried calling him at the front desk. Michael either ignored their calls or picked up, said “hold,” and never bothered to return to the call.

At 9:00 PM, we finally found parking and walked back on empty streets as Expedia called us requesting that as no one is picking up at the front desk so please take this call to him. Not once during this whole ordeal did Michael offer us a seat or ask us to wait inside. And to make it worse, when we got back, he was helping another guest, a man, saying he’d will park his car for him! When I asked about the reservation issue, Michael nonchalantly said, “Yeah, the Expedia people are on hold.” He didn’t even care that they are on hold and finally stopped calling because the hotel never bothered to answer.

When we asked why it was fair for him to tell us, two women, to find street parking at night while offering help to a man to park his car, he didn’t respond. And when we pressed him to fix the reservation issue, he had the audacity to say, “If I want, I can deny your booking.” We called him out on that ridiculous statement. Now, in front of us he started telling other guests that now they would have to park on the street because he wasn’t doing them any more “favors.”

Michael clearly has zero experience, no understanding of guest service, and an awful attitude toward women. He acts like he owns the place, thinking he can deny service to anyone at his whim. His entire behavior changed only when other guests showed up in the lobby. For him, women traveling alone at night shouldn’t bother showing up—especially if they’re tired and carrying backpacks. He made us feel so uncomfortable that after 3 hours of his nonsense, we decided not to ask him to resolve anything, not that he even tried. We walked back to our car and booked another hotel.

To the owner or manager of The Andrew Hotel—take a hard look at what your staff is doing and the kind of “service” they’re promoting...

Run down not even three star. But above a two.

Lobby nice, outside front nice, but once you get past the lobby forget it

Check in was a not at all ideal. Guy was in the office with the door closed. Took him three minutes to come out. Sign on desk counter says out with another guest, while sitting in the office. No luggage cart, so had to make multiple trips. He yelled for a for a 'convierge' and tried the radio before realizing the guy went home an hour earlier. And front desk guy couldn't unlock the luggage cart at check in, but found a magic trick to make it appear 30 minutes later.

Elevator is clean, works good but is best up. 4th floor hallway, walls, doors show years of abuse from luggage. Floor was dirty beyond belief, large bright orange stain just outside elevator. Lighting is a single florecent tube under a dirty cover over two light fixtures.

Room 401 Headboard not attached to anything, tv connected to cable box with a universal remote that you have to study first. TV input was not set to cable box. Pull cable box out and turn it if you want to view tv from bed

Lighting, combination of harsh white can lights and 'botique' warm led. But room is dark. In the morning you see the tears in the curtains, stains here and there. Terrace door shades are Venetian blinds that hold back most but not all the light.

Thin walls and door. You can hear the doors in the hallway and your neighbor banging around.

Terrace is ok, but table is rusted and peeling.

Bathroom

Small, no active ventilation, water temp controls reversed on sink and shower/tub. Shower is black dirt or cigarette burns in the ceiling. Something resembling mold is at the front right of the shower and in the grout. Tub drain is unable to keep up with water flow. Be careful of the hot water during the shower, the temperature fluctuates a bit. Big plus though is the shower head. Lots of water, but with the slow drain it comes up to your ankles.

Breakfast is apparenently Friday to Sunday, but it's nothing worth bothering about. Go to the Great Neck Diner (5-10 minutes away) and spend some money for some great fresh food.

Staff Other than late shift guy (Saturday) is nice. Housekeeping works hard to make the room clean. Maintaince guy helped us drag our luggage down (our choice). Sunday front desk was friendly and allowed us an hour later check out.

So it's a mixed bag here. Not really a three star and not a full two star. But it's obvious property owners don't care. Staff does their best.

I'm sure you can find better places for around the same price.

Sorry manager, but in 20 years of traveling and after 3-4 trips to the NY area, this one of the worst three stars in NY I've stayed in. The worst hotel ever was an old SRO in Harlem when my wife and I first traveled to New York. Nothing will ever...