Planet Fitness — Local services in Town of North Hempstead

If I could give this place fewer stars I would. I don't even know where to start. First I tried signing up online for their $10 Month New Year Special....and the website payment screen was down. I had just watched their commercial on tv, realizing it was the last day to sign up I decided to just go for it. So after trying online for a half hour I decided to call, thinking I would be able to sign up over the phone or some how reserve the special membership price till the site was back up or till I could get there in the morning. I WAS WRONG. First I spoke to Christine, the most vapid sounding and unconcerned store representative I have EVER spoken to. I don't even know if she was listening to me when I was explaining the situation, all she kept saying was "unfortunately our website is down, there is nothing I can do". Really, nothing you can do, or you don't want to be bothered. Clearly she was texting cause I could hear her phone chiming over and over again. So I asked to speak to the supervisor, she said he was not there. Well I continued asking her to find a way to help me until she finally relented and put me on hold. When she came back her only solution was to tell me come in and sign up, I asked her who she got that suggestion from and she said her supervisor Jeremy. YUP, the supervisor who wasn't there. So I asked to speak to Jeremy, he was an even bigger waste of time. Again the only solution her could offer is I leave my house at 9pm and sign up "on paper". I was done with this place but my wife volunteered to drive there and sign us both up. When she gets there she spoke to Christina. Christina wasn't just vapid she was also seemed stoned. When my wife filled out all the information she gave them her credit card and Jeremy (who incidentally isn't a big fan of wiping his nose, eeew) said she needed to use her checking account. My wife told him she didn't have a check on her and asked if she could just give them the number and he VERY RUDELY said no. Clearly Planet fitness had no intention of honoring their $1 dollar down $10 a month New Year Special. Just a completely horrible experience. Also there isn't a main number to call to find resolution because is an independently owned franchise. When my wife asked for the owners email or number Jeremy told her she'd have to find it on her own....

Great: Price, lot of equipment. Pretty much everything for everyone. If you are a runner, love cross trainer, there's always available ones for you.

Bad: There are some bottlenecks: cable crossover machines. There are 3-4 that works, one or two that doesn't

Another bottleneck: Smith Machine bench press. It has always been always full. Sometimes, you wait 15 min in line to get your turn.

Ugly: It takes months to fix some equipment or replenish. The cable crossover machines that are a bottleneck in the gym have been out of service since I joined the gym.

Hope they do something about bottlenecks, replacing machines nobody uses (30 min workout area) with the machines people use.

**Update (Aug 8 and 10, 2024). Reducing to 1 stars, as this management often times seems to not care of opening the gym at the opening time for over an hour or two, especially on Fridays and Saturdays, so I am forced to miss my workouts as I have to get to work. It's two times already this week, on 08/02 (20+ min) and 08/04 (75+ min and counting), on 08/24 (2.5 hours and counting). The manager should come to open it if other staff can't. Irresponsable to be over 2 hours late. Will update the rating when they reach 3-4 weeks of not being late more than 5 min per day.

I lost my faith in Planet Fitness and they professionalism. Today, I learned this location and even took away the membership from someone who complained.

** Update (Sep 10, 2024): Increasing to 3 stars, as recently they have been opening the gym on time or even ahead of time (5:15am or 5:20am). Amazing! The employee opening the gym in the morning on weekdays is so friendly and perhaps deserves a promotion. Management seems to be reading reviews. Some progress.

*Update (Oct 26, 2024). It was over a month, and the gym opened on time, or even early. The staff is very kind and greeting me when arriving/leaving (not expecting that, but I love it). I have noticed several times they do vacuum and clean the gym. Big improvement. Bumping the rating to 4 stars.

Update (August 10, 2025): Frustrated to see broken machines, paper-covered equipment, and workout areas blocked off for weeks or even months at a time in such a crowded gym. This has made it much harder to get a decent workout. Reducing my...

Terrible, incompetent staff & I'll tell u why. Oh, they say hello & goodbye & all that stuff- but here's what they DON'T do- which is much more important. They don't police the weight-training area 4 ppl who think they can hog machines. Ex.s: Twice, in 4 months, I have had confrontations with people using multiple machines as if they own them. Both took place at opening time, 5.30 am on a tues, 7 am last Saturday. The first was with a young guy (I'm 60 yrs old recovering fr a heart attack), the last with a woman told me I couldn't use the entire area by the triceps machines because she was using multiple machines. I won't except that; an argument ensued and extremely loud, and extremely vulgar, on both sides. Noone ever came. Like the first time it happened, I had to walk all the way to the front & try to convince the girl that maybe she should leave the front because there's a bad situ. going on. She came & stood there; and said nothing, only that 'it's too early for this' - to me - and 'can't u ppl just share.' I worked out, but the cursing & insults continued back & forth throughout. This is is 2nd time it has happened to me bec I won't tolerate driving all the way fr Queens early in the morning to be told by a fellow I can't work out. I have witnessed another near-altercation between 2 other men myself over same issue. Someone is going to get seriously hurt in this place; or a lawsuit will ensue. Since I happen to be a lawyer the thought did cross my mind; but all I really want to do is to workout. Without having to 'throw down' with a some 25 year old. Btw, 3 ppl came up to me after my altercation with the woman & said 'she does that every Saturday.' Worst management I've ever seen. Hold all the 'good mornings', and manage the damn gym before someone gets killed or...