Twin Gables of Woodstock — Hotel in Town of Woodstock

My sister and I have been using the Twin Gables Bed & Breakfast for the last five years consistently as our lodging when we stay in Woodstock. Recently the establishment disappointed us with their rude and unprofessional behavior. We made our usual reservation for January 20 2014 and both traveled 3 hours each to be greeted by a rude receptionist. He was appalled that my sister had her 3 year old with her when she walked through the entrance. So much so that my sister couldn't even give me a hug as he shouted and yelled at her, "Children don't stay here!" She apologized that she was unaware of such a policy and we had previously stayed there when he was about a year old. She calmly asked to speak to the owner and said if it was a problem to just refund her credit card. The receptionist who was on the telephone with the owner said, "He's on Wall Street and he is too busy to speak to you. Get your bags and leave immediately." My sister and I complied, but were shocked at the barbaric treatment we received as he practically threw our bags on the street while she was asking to get the refund. My sister called Twin Gables to follow up on her refund shortly after our trip. She spoke to women on the phone that told her that she was a liar and had never stayed there with the baby prior to the incident and when asked about her refund said "She should know better." We understood the policy and were just asking for our refund. I find the way the situation was handled a disgrace. I would have liked Twin Gables to issue the refund without the unprofessional dramatics. I will attach a photo of my sister, mother, and baby in Twin Gables prior and can assure you my sister did not sneak him in...

Leanne was super friendly and warm, providing us with an informative tour of where everything were. Leanne showed interest in our lives and was quite a pleasure to converse with, sharing the history of this place which she took over 3 years ago! Our room was decently sized and the air conditioning unit was efficient in keeping us cool during the summer heat. Our pillows varied in sizes and we sunk into the bed, which we didn't really enjoy but that's just our personal preference. If you're a light sleeper like I am, be prepared to wake up quite often when other guests goes in and out, for the walls are quite thin and certain rooms require more force in order to close/lock the door, so the sounds will definitely bleed through. There were also no body wash available in the three shared bathrooms. The shampoo and conditioner were also quite challenging to squeeze out from their tiny bottles. Breakfast was served from 8 to 10:30am, which encompassed a croissant or blue berry muffin, some mixed fruits, a glass of orange juice, and they have readily available coffee K cups and a variety of milk, ranging from whole, half and half, and oat milk. The breakfast was just a simple continental breakfast, where almost all the items were pre-made, which felt a bit underwhelming perhaps because we've been to Bed & Breakfasts where we received at least some simple home cooked breakfasts like eggs or French toasts.

Overall, our best experience here was talking with Leanne; we really enjoyed our conversations with her! There are a lot of room for improvements, so I hope this review will help them continue to grow and become even more amazing.

Thank you for reading and...

I would not recommend this hotel to anyone who expects to have some humane and polite customer service. I made a reservation for one night but then I had to cancel within 24 hours because I had to fly to Europe for an emergency. I lost a family member so I had to reschedule my vacation trip. When I called them, they told me that they would not refund me and could only move the date a week later. I explained that I had to fly to Europe that day and I would not be able to reschedule for so soon. I confirmed though that I wouldn't be able to use the room in the date I have reserved. That gave them a full month When I came back, I called again and explained that our family would not get time off from work / school so soon, and that I live too far to be able to make the trip for a weekend. They refused to refund me, in a patronizing tone said that I should have got travel insurance. 3 other hotels and a car rental company refunded me taking into account the family tragedy, but they refused even to accommodate me on another date later in Fall or Winter. I would have expected a more personal, and kind customer service from this hotel. Unless you are willing to spend more money on a travel insurance, I would not book...