HOTWORX - Tucson, AZ - Williams Centre — Local services in Tucson

I’m a founding member of this location, and most of my complaints are really with the corporation, not this specific franchise. Hotworx as a corporation is a snake oil extravaganza that goes whole hog on garbage pseudoscience, and while the instructors are qualified fitness professionals, they are choked by the meathead CEO and forced to teach low quality workouts that essentially never change. Even when the video itself changes, the actual workout being taught has only changed by at most two exercises. That sucks and it makes following the workouts deeply frustrating when you can witness how little they change over literal YEARS.

Here’s the tea: do you have kidneys and a liver? Then cool; you’re already detoxing all the time. The sauna is not doing anything for you in that regard; you’re not leaking heavy metals out of your pores, okay? You are also not eliminating cellulite or burning extra calories just because it’s hot. They will tell you these things to get you to join but they’re fake. That’s not how any of this works scientifically.

I go to the sauna regularly because it has reduced my fibromyalgia pain CONSIDERABLY, like to almost 0, and that is such a perk that that alone is worth the monthly price. There’s also promising but not settled research about sauna use and blood pressure reduction and sauna use and blood oxygenation, which sounds great because I have hypertension. Unfortunately pain relief and avoiding a stroke is not as sexy as detox, so those perks are in tinier print. But they are cool and worthwhile!

So the way I use Hotworx is as a 24-hour gym less than ten minutes from my home, and for that I love it. The FX zone is sufficiently equipped for me to do weight lifting workouts, and I use the hot blast as a warmup. I also LOVE the new(ish) Hot Stretch class and often do that after an hour of lifting. The iso saunas I otherwise use either to just sit and enjoy the heat while listening to an audiobook or while streaming an actual decent workout from other fitness companies I have a membership with. Technically that sucks because it speaks to terrible offerings from the corporation (remember, this is a franchise-based business, so this location is at the mercy of the corporation), but again, to me personally, the benefit I do receive (convenient location, 24-hour access, well equipped, good price, no more chronic pain) outweighs that.

Anyway, every staff member I’ve interacted with has been lovely and friendly and helpful. The facility is kept clean and stocked with soap, wipes, etc. I would say responsiveness during unstaffed hours is not as good as it could be, but that’s really my only complaint related to this specific location and not Hotworx corporate. Well, that and sometimes the music is INSANELY loud and since it’s so often unstaffed, there’s nothing you can do about it.

The TL;dr of it all is if you are willing to put up with the obnoxious commercials, extremely cringe CEO who makes himself way too prominent in the interstitial commercials between workouts, and pseudoscience sales tactics, I actually think this place is great. I often feel like I have a...

This gym is the absolute most frustrating experience ever!! If I could give no stars I would.

I joined because my friend recommended me and I was interested in learning about Pilates. I was able to schedule a tour and it went great. However, when it was time to sign up I ended up doing it over the phone. I was not given any rundown by Kimberly, the general manager, about the cancellation terms or any of the terms and conditions. I gave her my card over the phone and she signed for everything over the phone for me. I made sure to ask if there was a cancellation fee or any caveat, and she said no because I know that’s how they get you. So when I try to cancel in March, there conveniently is a two month membership fee, and no one ever there and I go at different times during the day. At this point I’m going three or four times a week a different times a day for three weeks. I left multiple voicemails at both this location and the Marana location and no one could be bothered to give me a call back. Finally the Marana location called me and left a voicemail and even texted me saying that I had to cancel in person at my Williams center location. So I call Williams center back again and again no one ever calls me back. I go back again and no one is there. So at this point I’ve been trying to cancel for a month and I get charged again. This is the most frustrating experience ever and I really don’t know what else to do but I am still getting charged and still dealing with this and it’s been months. No one will help me cancel and when I try to dispute it with my bank they come back and say that I agreed to the terms and conditions. Well, I never actually did. Kim signed those terms and conditions over the phone and conveniently left that out. Not only that, but you are not agreeing to your own terms and conditions, as you will not, let me cancel. This has been the most frustrating and irritating customer service experience I have ever dealt with and quite...

I recently signed up for hotworx I loved the concept and enjoyed my free class. It is something I was planning on doing for just a little bit to mix up my workouts. I knew for me it wouldn’t be long term since it’s only something I would mix in 1-2 times a week with my other workouts. I was super excited to start and told a bunch of people I recommend it. It is pretty pricy with the sign up fee and required mat and towel. I didn’t mind though because I felt excited to add something new for a little. During the signing of the contract I asked if there’s a cancellation fee and I was informed no which was big for me since I was only planning on doing it short term (the three month minimum). I feel that question was a perfect opportunity to explain there is if you don’t do a five month commitment but I was just informed there is not. So I was very upset when I went in after my first month to give my 60 day notice to be informed its 3 months and then a 60 day notice. I truly did not understand that and feel I was not informed of that. I wouldn’t have signed up for a 5 month commitment. I understand I signed the contract but I feel like I wasnt fully informed. I would hope the goal is not to confuse your clients into something. I asked if there’s anyway they could waive the fee since I was unaware. I was told no because it’s in the contract I signed. I felt so upset because I spent a lot of money to sign up and it just felt a little scammy. I decided to just part ways and pay the $99 cancelation fee because I didn’t want to continue going there after that. I didn’t even finish the three months as I had planned to do which was upsetting.

-They will not issue a refund for my cancelation fee so I paid hundreds of dollars for one month🙃 so be cautious it’s a commitment you want to do for 5 months because they don’t...